Stag Lodge Guest Services Supervisor - Year Round

Davita Inc.; Bountiful (UT); On-site; Full time

Job summary

Deer Valley Resort is seeking a Guest Services Supervisor to enhance guest satisfaction at the front desk. Responsibilities include managing front desk operations, guest interactions, and assisting with staff training. Ideal candidates will have leadership experience and strong customer service skills, along with the ability to adapt to varied shifts.

Benefits

Ski perks including season pass and discounts

Free staff ski lessons and discounted rentals

Subsidized meals for staff on shift

Subsidized housing options for seasonal staff

Healthcare options available

401k plan with company match

Qualifications

• Experience in staff leadership, coaching, and mentoring preferred.
• Valid driver's license and clean driving record required.
• Excellent understanding of computers and guest service tools is necessary.

Responsibilities

• Check guests in and out and settle balances upon departure.
• Help the front office manager recruit, manage, and train front desk staff.
• Assist with bellstaff and concierge duties.

Skills

Staff leadership

Coaching

Mentoring

Guest service tools

Excellent computer understanding

Job description

Flex Year Round

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION: A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of Stag Lodge.

RESPONSIBILITIES:

• Check guests in and out and settle balances upon departure

• Give guests directions, information, and instructions

• Make reservations for restaurants, transportation, childcare, and other activities for guests, FITs, and owners

• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff

• Handle and complete cash, credit card, and lift ticket sales transactions daily and log all tickets, vouchers, gift cards, and gift baskets sold

• Balance and close out lift ticket sales at the end of the day

• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy

• Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage

• Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk

• Assist guest services manager with creating staff schedules, training, and completing timecards

• Check for guest requests and services three days prior to arrival and ensure these requests are met

• Check three days prior to arrival for guest requests and services

• Other duties as assigned

QUALIFICATIONS:

• Staff leadership, coaching, and mentoring experience preferred

• Must have a valid driver's license and clean driving record

• Excellent understanding of computers, systems, and guest service tools

• Must be able to work varied shifts, including overnight shifts

DATES OF EMPLOYMENT:

• Flex Year Round - may have periods of layoff or reduced hours

PAY RATE:

• $22.00 - 24.00 per hour, dependent on experience

Deer Valley Resort is an Equal Opportunity Employer.