Staffing Specialist

Cross Country Healthcare; Utah; On-site; USD 42,000 - 65,000; Full time

Job summary

Cross Country Healthcare is seeking a Staffing Specialist to manage daily fulfillment of client staffing orders and ensure the timely placement of qualified healthcare professionals. You will coordinate staffing, scheduling, and related administrative tasks while upholding compliance and quality standards.

The role emphasizes strong organization, communication with clients and healthcare professionals, and collaboration with Compliance, Onboarding, and Account teams to support revenue growth and

Qualifications

• Minimum one year of related experience in healthcare staffing, recruitment or administration.
• Strong organizational and multitasking skills with the ability to prioritize tasks and meet deadlines.
• Effective communication and interpersonal skills to engage diverse clients and healthcare professionals; bilingual preferred.
• Proven ability to address staffing challenges, including last-minute changes and call-offs.
• Proficient in Microsoft Office; familiarity with staffing software and databases preferred.

Responsibilities

• Post job orders and coordinate with Account Manager to fulfill client staffing needs.
• Screen candidates, maintain a qualified database, and schedule staff to shifts, orientations, and visits.
• Manage last-minute changes, replacements, and call-offs to ensure seamless service delivery.
• Ensure compliance, licensing, and company requirements; collaborate with Compliance and Onboarding to close gaps.
• Schedule client orientation and training for new hires to ensure policy adherence.
• Build relationships with healthcare professionals, clients, and internal teams to boost engagement and retention.
• Partner with clients to prioritize orders, prepare deliverables, and understand staffing requirements.
• Submit profiles, coordinate interviews, expedite offers, and monitor performance to meet targets.
• Monitor demand trends and escalate issues to Staffing Managers or Directors as needed.
• Conduct regular check-ins and evaluations to ensure performance and client satisfaction.

Skills

Staffing coordination

Recruitment experience

Client relationship management

Bilingual English/Spanish

Communication skills

Microsoft Office proficiency

Tools

Staffing software

Job description

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.

BASIC PURPOSE

The Staffing Specialist is responsible for managing the daily fulfillment of client staffing orders, ensuring the timely and compliant placement of qualified healthcare professionals. This role contributes to organizational success by delivering high-quality service, strengthening client relationships, and supporting revenue growth, gross profit, and market share. Responsibilities include coordinating staffing and scheduling, along with performing related administrative tasks to ensure seamless service delivery.

Essential Functions

• Post job orders in CCH applications and coordinate with the Account Manager to fulfill client staffing needs.
• Screen candidates for qualifications, maintain an up-to-date database of qualified healthcare professionals, schedule and assign staff to shifts, orientations, and visits based on skills, availability, and client needs.
• Manage last-minute staffing changes, replacements, and call-offs effectively to ensure seamless service delivery.
• Ensure all healthcare professionals meet compliance, licensing, and company requirements; partner with Compliance and Onboarding teams to address documentation gaps and reduce time-to-fill.
• Assist with scheduling client orientation and ongoing training for new hires to ensure adherence to company and client policies.
• Build and maintain collaborative relationships with healthcare professionals, clients, and internal team members to foster engagement, retention, and satisfaction.
• Partner with clients to prioritize orders, prepare deliverables, and understand staffing requirements.
• Submit profiles, coordinate interviews, expedite offers, and monitor healthcare professionals’ performance to support revenue, headcount, and fulfillment targets.
• Monitor client demand trends, provide feedback to sourcing teams, and escalation issues to Staffing Managers or Directors as needed.
• Conduct regular check-ins and complete evaluations of healthcare professionals to ensure performance, quality, and client satisfaction.
• Achieve or exceed assigned performance metrics and participate in daily huddles; may cover on-call duties as required, including during Business Continuity Plan activation.
• May be responsible for occasionally visiting local clients and healthcare professionals to meet the needs of the business.
• Perform other duties as assigned.

Qualifications

• Minimum one year of related experience in healthcare staffing, recruitment or administration.
• Strong organizational and multitasking skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Effective communication and interpersonal skills to engage diverse clients, healthcare professionals, and internal teams professionally; bilingual (English/Spanish) preferred.
• Proven problem-solving abilities to promptly manage/address staffing challenges, client issues, and operational concerns, including last-minute changes and call-offs.
• Proficient in Microsoft Office Suite; familiarity with staffing software, databases, or automated systems preferred.