Staffing Specialist

SURGE Staffing; Norcross (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

SURGE Staffing seeks a Talent Advisor to deliver exceptional customer service to clients and temporary associates. This full-time internal role requires a proactive, sales-minded individual who can recruit, interview and match candidate skills to client needs.

Ideal candidates have at least 1 year of sales experience, strong MS Office skills, and the ability to travel to customer sites as needed. No experience? entry-level mentions exist, but sales background helps.

Qualifications

• High school diploma required; or equivalent work experience/education greatly preferred.
• Must have sales experience at least 1 year.
• Previous supervisory/leadership experience is a plus; staffing industry experience strongly preferred.
• Previous experience in sales, HR, or a service industry recommended.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet.

Responsibilities

• Deliver superb customer service to clients and temporary associates.
• Recruit, interview and follow-up with candidates and temporary associates.
• Match employee skill sets to customers' needs and roles.
• Develop business leads and retention of current clientele.
• Conduct service calls and outside sales to obtain new partnerships and customers.
• Present Surge Staffing products and services to customers.

Skills

Sales experience

Customer service

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Job Description

Surge Staffing is seeking a Talent Advisor with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.

Entry Level Customer Service / Sales

No Experience Necessary

PRIMARY FUNCTIONS & RESPONSIBILITIES:

• Deliver superb customer service to clients and temporary associates
• Must have at least 1 year of sales experience
• Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
• Recruit, conduct interviews and follow-up with candidates and temporary associates
• Successfully and strategically match employee skill sets to customers' hiring needs
• Assist in the development of business leads & retention of current clientele
• Act as a professional and reliable liaison between temporary associates and clients
• Maximize billable hours to increase market share and branch profits
• Perform a variety of administrative tasks that support the overall mission of quality performance.
• Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers
• Present customers with additional Surge Staffing products and services
• Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch
• Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
• Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction
• Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel

QUALIFICATIONS:

• High school diploma required; or equivalent work experience/education greatly preferred
• Must have sales experience at least 1 year
• Previous experience in a supervisory or leadership role a plus; staffing industry experience strongly preferred
• Previous experience in sales, human resources, or a service industry recommended
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
• Ability to travel to various locations and customer sites as needed; reliable transportation a must
• Ability to work effectively and efficiently independently as well as in a group setting
• Sales-minded, team-oriented and exceptionally calm under pressure

EQUAL OPPORTUNITY EMPLOYER:

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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Job Type: Full-time