Staffing Specialist

Cross Country Healthcare; Arizona; On-site; USD 48,000 - 72,000; Full time

Job summary

Cross Country Healthcare is a market-leading, tech-enabled workforce solutions and advisory firm providing staffing solutions for healthcare organizations. The Staffing Specialist manages daily fulfillment of client orders, screens candidates, and coordinates scheduling to ensure timely, compliant placements.

You’ll support revenue growth, uphold quality, and collaborate with Compliance and Onboarding teams.

Qualifications

• Minimum one year of related experience in healthcare staffing, recruitment or administration.
• Strong organizational and multitasking skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Effective communication and interpersonal skills to engage diverse clients, healthcare professionals, and internal teams.
• Bilingual (English/Spanish) preferred.
• Proficient in Microsoft Office Suite; familiarity with staffing software preferred.

Responsibilities

• Post job orders in applications and coordinate with Account Manager to fulfill client staffing needs.
• Screen candidates for qualifications, maintain an up-to-date database, schedule staff to shifts and visits.
• Manage last-minute staffing changes, replacements, and call-offs effectively.
• Ensure compliance, licensing, and company requirements; work with Compliance and Onboarding teams.
• Assist with scheduling client orientations and training for new hires.
• Build and maintain relationships with healthcare professionals and clients to support engagement and satisfaction.
• Partner with clients to prioritize orders and understand staffing requirements.
• Submit profiles, coordinate interviews, expedite offers, and monitor performance.
• Monitor client demand trends and escalate issues as needed.
• Conduct regular evaluations to ensure performance and quality.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Bilingual English/Spanish

MS Office

Staffing software familiarity

Tools

Microsoft Office Suite

Staffing software

Job description

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.

BASIC PURPOSE

The Staffing Specialist is responsible for managing the daily fulfillment of client staffing orders, ensuring the timely and compliant placement of qualified healthcare professionals. This role contributes to organizational success by delivering high-quality service, strengthening client relationships, and supporting revenue growth, gross profit, and market share. Responsibilities include coordinating staffing and scheduling, along with performing related administrative tasks to ensure seamless service delivery.

Essential Functions

• Post job orders in CCH applications and coordinate with the Account Manager to fulfill client staffing needs.
• Screen candidates for qualifications, maintain an up-to-date database of qualified healthcare professionals, schedule and assign staff to shifts, orientations, and visits based on skills, availability, and client needs.
• Manage last-minute staffing changes, replacements, and call-offs effectively to ensure seamless service delivery.
• Ensure all healthcare professionals meet compliance, licensing, and company requirements; partner with Compliance and Onboarding teams to address documentation gaps and reduce time-to-fill.
• Assist with scheduling client orientation and ongoing training for new hires to ensure adherence to company and client policies.
• Build and maintain collaborative relationships with healthcare professionals, clients, and internal team members to foster engagement, retention, and satisfaction.
• Partner with clients to prioritize orders, prepare deliverables, and understand staffing requirements.
• Submit profiles, coordinate interviews, expedite offers, and monitor healthcare professionals’ performance to support revenue, headcount, and fulfillment targets.
• Monitor client demand trends, provide feedback to sourcing teams, and escalation issues to Staffing Managers or Directors as needed.
• Conduct regular check-ins and complete evaluations of healthcare professionals to ensure performance, quality, and client satisfaction.
• Achieve or exceed assigned performance metrics and participate in daily huddles; may cover on-call duties as required, including during Business Continuity Plan activation.
• May be responsible for occasionally visiting local clients and healthcare professionals to meet the needs of the business.
• Perform other duties as assigned.

Qualifications

• Minimum one year of related experience in healthcare staffing, recruitment or administration.
• Strong organizational and multitasking skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Effective communication and interpersonal skills to engage diverse clients, healthcare professionals, and internal teams professionally; bilingual (English/Spanish) preferred.
• Proven problem-solving abilities to promptly manage/address staffing challenges, client issues, and operational concerns, including last-minute changes and call-offs.
• Proficient in Microsoft Office Suite; familiarity with staffing software, databases, or automated systems preferred.