Staffing Manager

Cornerstone Caregiving; Holland (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

PTO accrual

Growth bonus

WOTC bonus

Phone stipend

Job summary

Cornerstone Caregiving is seeking a Staffing Manager in Holland, MI to support the Operating Director with caregiver management, scheduling, and recruiting. The role includes on-call responsibilities and ensuring high-quality client service across home care operations.

The ideal candidate will have an appropriate degree or equivalent experience, two years in an admin/HR role, and a valid driver’s license with insurance. Travel is limited but possible for visits and outreach.

Qualifications

• Experience managing caregivers or frontline staff in an office setting.
• Ability to schedule and coordinate client and caregiver calendars using office software.

Responsibilities

• Caregiver management: hire, onboard, and terminate caregivers as needed.
• Scheduling: manage client and caregiver schedules via company software (Axiscare).
• Recruiting: recruit, interview, hire, and onboard caregivers weekly.
• On-call: manage after-hours calls and urgent schedule changes.
• General office support for Operating Director.
• In-home assessments: conduct intakes and ensure client satisfaction.
• Client care: deliver high-quality service from calls to in-home visits.
• Compliance: follow operating standards and state regulations.

Skills

Autonomous work

Technology comfort

Recruiting

Sales team oversight

Scheduling

Interpersonal skills

Communication skills

Education

Associates or Bachelor’s degree

High school diploma or equivalent

Job description

Job Title: Staffing Manager
Reporting To: Operating Director
Status: Exempt

Office Location: Holland, MI

• Access to company-sponsored benefits plan that includes coverage for health, dental, vision, life, and other insurance benefits
• PTO: Accrues at 1 day per month
• Growth Bonus
• WOTC Bonus
• Phone Stipend

What We Do:

Cornerstone Caregiving is passionate about helping seniors age in place in a setting and manner of their choosing. We believe seniors deserve the opportunity to age in a healthy, dignified environment. As a leading, nationwide home care organization serving seniors in more than 450 locations, Cornerstone remains committed to providing the highest quality of care to those that cared for us.

Job Description:

As a Staffing Manager, you will report to and assist the Operating Director. The Staffing Manager's primary focus will be to provide scheduling, administrative, and operating support for the office. The Staffing Manager will also be responsible for sharing on-call responsibilities with the Operating Director.

Job Responsibilities:

• Caregiver Management:Responsible for managing caregivers, including hiring and terminating, as needed.
• Scheduling:Responsible for managing client and caregiver schedules via company software, Axiscare.
• Recruiting:Responsible for recruiting, interviewing, hiring, and onboarding caregivers each week.
• On-Call:Responsible for periodically managing after hours calls received from clients, caregivers, and referral sources and addressing any urgent schedule changes.
• General Office Support: Provide general operational and administrative support to the Operating Director.
• In-home Assessments:Support the Operating Director with conducting intakes, and ensure client satisfaction.
• Client Care:Ensure high-quality client service is provided from phone calls to in-home consultations to maximize client retention.
• Compliance:Adhere to Cornerstone Caregiving's operating standards and state-specific compliance requirements.

Travel:

• Limited travel as needed for various sales, marketing, and client care service needs.
• Must have reliable transportation to meet the needs of position and scope of job responsibilities.

Education & Certifications:

• High school diploma or equivalent degree
• Associates and/or Bachelor Degree; may substitute Degree requirement with a combination of education/experience; and minimum of two years' experience as Administrator and/or managing sales, customer service, and human resources functions within an office setting
• Valid drivers license
• Valid state required proof of auto insurance

Preferred Skills:

• Ability to work autonomously in a fast-paced environment
• Comfortable working with technology
• Experience with direct recruitment, hiring, and oversight of frontline employees
• Experience with shift planning and employee scheduling
• Strong interpersonal and communication skills

Physical Requirements:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This position may involve any or all of the following (not a complete list): sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs. regularly and up to 50+ lbs. may be required; using a computer for extended periods: typing, staring at a bright monitor or TV screen; using fingers, wrists, and arms; stress on back may occur.

• Office Environment: High-paced office environment; continuous phone use/ringing; talking; various noise levels; interactions with employees, referral sources, and clients; possible exposure to prescription drugs, bodily fluids, small appliances for cooking, cooling, and heating foods or securely storing medications.
• Client's Environment: Unknown environments; bodily fluids, household and human germs; extreme cold or hot temperatures in or outside; light to heavy traffic; inclement weather; human body weights that vary based on client health and lifting as prescribed or needed per plan of care; 50+ lbs.

This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position but rather describes the general nature and level of work being performed. The requirements listed above are representative of the minimum levels of knowledge, skills and ability necessary to perform the job. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

This job description also reflects the Company's assessment of the essential functions of the position. The Company will make reasonable job-related accommodations to allow qualified applicants and employees with disabilities to perform those essential functions. The Company reserves the right to assign different or additional duties and responsibilities to this position or to reassign duties and responsibilities to other positions. Continued employment remains on an "at-will" basis. #MGR-H