Staffing Coordinator, Per Diem, Days, Nursing Centralized Scheduling - Clinical Support, Stratford

Kennedy University Hospitals, Inc; United States; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Tuition assistance

Dental insurance

Vision insurance

Life and AD&D insurance

Disability insurance

Flexible spending accounts

Retirement plans

Job summary

Kennedy University Hospitals, Inc is seeking a Staffing Office Coordinator to manage daily staffing for designated Resource Management Centers and provide administrative support. Strong attention to detail, critical thinking and collaboration are essential to deliver high-quality patient care.

The role emphasizes scheduling, policy adherence, and proficient use of scheduling software within a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• Less than 1 year healthcare experience.
• Healthcare knowledge including medical terminology and patient care roles.
• Ability to execute delegated tasks within scope of role.
• Knowledge of diverse backgrounds and respectful communication.
• Effective communication and partnership with patients and families.

Responsibilities

• Interacts with co-workers, visitors and staff aligning with Jefferson values and supports coordinated patient care.
• Adjusts nursing staff schedules per contracts and policies for Nursing Supervisor approval.
• Reviews census projections to flag staffing shortages or surpluses for upcoming shifts.
• Develops staffing proposals for off shifts using acuity and available staff.
• Documents accurately and escalates staffing issues per departmental processes.
• Maintains staffing communications with Nurse Manager/Support staff in a timely manner.
• Serves as system expert for scheduling software during development, testing, and maintenance.

Skills

High school diploma/GED

Healthcare knowledge

Delegated tasks execution

Cultural awareness

Effective communication

Quality customer service

Job description

Number of Positions in Requisition 1 Job Details The Resource Management Center is the centralized location for daily staffing functions for designated regions across the enterprise. The Staffing Office Coordinator provides daily staffing functions as well as administrative support for designated Resource Management Centers and ensures accurate use of organizational policies and procedures. Critical thinking, collaborative decision making, high attention to detail, and the ability to function under pressure with the focus remaining on caring customer service is essential.

Job Description Summary The Resource Management Center is the centralized location for daily staffing functions for designated regions across the enterprise. The Staffing Office Coordinator provides daily staffing functions as well as administrative support for designated Resource Management Centers and ensures accurate use of organizational policies and procedures. Critical thinking, collaborative decision making, high attention to detail, and the ability to function under pressure with the focus remaining on caring customer service is essential.

Job Duties

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Recognizes the patients, their family/designated care partner(s) in providing safe, compassionate and coordinated care based on respect for patient's personal preferences, priorities, needs, and cultural beliefs and values. Communicates with and supports the interprofessional team and designated care partners.

Adjusts nursing staff work schedules in accordance with established contracts, policies and procedures for approval by unit Nurse Manager/Nursing Supervisor. Reviews and validates the projected census in scheduling system to determine potential staffing shortages and surpluses for each unit/department for upcoming shifts. Engages in ongoing communication with the charge nurses, unit managers and/or the Nursing Supervisor to assess and confirm staffing needs for each unit/department for upcoming shifts.

Develops a staffing proposal for review by the Nursing Supervisor on the off shifts, utilizing critical thinking skills based on acuity, census, and available staff. Documents with detail and accuracy. Escalates staffing issues according to the established departmental process. Manages staff phone calls related to absence notification for their scheduled shift and conveys information to Nursing Supervisor/Nurse Manager in addition to documenting within scheduling system. Communicates staffing changes to the Nurse Manager/Assistant Nurse Manager or Nursing Supervisor in a timely manner, either verbally or by text page. Works with the unit Nurse Manager/Nursing Supervisor to determine scheduling/staffing needs for upcoming shifts.

Serves as a primary end user and system expert for scheduling software, including active participation in development, testing, implementation and maintenance of the scheduling software.

Other Administrative Support and Customer Service

• Makes recommendations to the Staffing Office Manager for continuous education and process improvement initiatives related to improving office workflows and employee care.
• Participates on project committees and staff meetings.
• Participates in the training and orientation of new staff.
• Provides coaching and feedback to peers as appropriate.
• Presents a professional office demeanor that emphasizes exceptional customer service and consideration.
• Answers the telephone using an agreed upon protocol; forwards calls as appropriate; takes messages accurately; returns voicemail messages in a reasonable timeframe according to departmental protocol

Minimum Qualifications

• High School Diploma/GED
• Less than 1 year healthcare experience
• Healthcare Knowledge - Knowledge of medical terminology, patient care needs and their role in interprofessional team.
• Execution of Delegated Tasks - Ability to complete delegated tasks within scope of role.
• Cultural Awareness- Knowledge of people with diverse backgrounds and the ability to convey respect and connect effectively.
• Effective Communication- Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Uses the language of partnership with patients and families, engaging them in their health and health care.

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Salary Range

$17.00 to $23.64 Hourly The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive. Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent), positions for less than 1.0 FTE will be prorated.)

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular Employee

Entity

Kennedy University Hospitals, Inc

Primary Location Address

18 East Laurel Road, Stratford, New Jersey, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance

Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.

All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

Mission

In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.