Staffing Coordinator - Float Pool

TriHealth; Cincinnati (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

TriHealth is seeking a staffing coordinator to oversee the Supplemental Staffing Office, reviewing unit staffing information to ensure proper nurse staffing levels and skill mix according to guidelines. You will allocate nursing resources on a 24-hour basis in collaboration with Nurse Managers and Charge Nurses.

Role requires strong MS Office skills and a proactive approach to problem-solving, with a focus on service excellence and effective communication across units.

Qualifications

• High School Diploma or GED is required.
• Knowledge of Microsoft Office (Excel, Word, Outlook) is required.

Responsibilities

• Reviews staffing information from nursing units to ensure appropriate staffing levels and skill mix.
• Allocates nursing resources on a 24-hour basis in collaboration with Nurse Managers, Assistant Nurse Managers and Charge Nurses.
• Maintains accurate records of staffing decisions and communicates needs to units.
• Supports problem resolution and ensures professional conduct and service standards.
• Maintains timekeeping and posts agency staff; manages overtime and staffing adjustments as needed.

Skills

Microsoft Office

Education

High School Diploma or GED

Job description

Job Overview

This position is accountable to management for the daily operations of the Supplemental Staffing Office. This position is responsible and accountable for reviewing all staffing information supplied by the nursing units to determine whether the number and skill mix of the scheduled staff is appropriate according to current nurse/patient staffing guidelines. This position, in collaboration with Nurse Managers, Assistant Nurse Managers and Charge nurses, allocates nursing resources on a 24 hour basis.

Job Requirements

High School Diploma or GED Degree or GED (Required)

Knowledge of Microsoft Office suite

Job Responsibilities

Demonstrates Service Excellence standards established for the hospital and the department and treats all persons with compassion, care, courtesy, and respect. Responds to questions outside area of expertise by using all available resources. Offers assistance, shares information and knowledge by giving clear, concise explanations, and checks for understanding. Practices good listening skills in order to identify the needs of others. Maintains self-control in difficult situations. Listens to all complaints. Gathers and refers information for problem resolution as necessary. Projects a professional image in attire, appearance, and behavior. Respects co-workers and works as a team member.

Demonstrates effective oral and written communication skills. Assists nurse managers and staff in a courteous, helpful manner. Accepts messages directed to the Staffing Office regarding illness/absenteeism and documents same on appropriate forms/records. Accurately relays information to the nurse in charge of the unit. Calls unit when additional help is needed. Records responses appropriately. Uses discretion when discussing unit specific information with other units. Keeps the charge nurses and managers informed of all potential staffing problems or unfilled needs on a timely basis.

Demonstrates organizational responsibility. Actions and words demonstrate that the staffs of the nursing units are our primary customers. Promotes positive relationships with the nursing units. Demonstrates flexibility and adaptability to necessary changes within the department. Evaluates, prioritizes, and solves problems using all available resources. Identifies opportunities for self and office improvements. Completes shift within scheduled timeframe and can justify overtime usage. Work area is kept clean and orderly. Shows initiative in utilizing downtime.

Demonstrates personal growth as evidenced by: Attends pertinent hospital-wide education programs and completes special projects as requested by the nursing manager.

Facilitates the use of personnel from external contracted agencies and contacts agency when staffing needs to be increased or decreased. Correctly posts agency personnel and shifts scheduled. Determines the most appropriate nursing unit for assignment using ratio guidelines and input from other relevant sources. Helps to ensure current professional licensure. Charges hours to the appropriate nursing area by verifying against the Daily Assignment Sheet. Maintains a list of all-traveling nurses and rates being charged. Reconciles inappropriate charges from agencies to be deducted from bills. Sends completed check requests and bills to appropriate personnel per guidelines.

Reviews all staffing information supplied by the nursing units for each shift and determines and documents the number and skill mix of the scheduled staff in collaboration with other nursing leaders. Reviews current nurse/patient staffing guidelines for each unit and seeks clarification from charge nurses and deploys extra nursing staff where needed. Coordinates with the staffing office at the other hospital for overages or shortages and documents where float pool and agency staff are assigned and other schedule changes. Adheres to all written policies and guidelines when making decisions. Monitors time and attendance system for the appropriate allocation of supplemental staff hours

Working Conditions

• Bending -
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting <10 Lbs. - Consistently
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Occasionally
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Rarely
• Reading - Consistently
• Sitting - Consistently
• Standing - Rarely
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community