Staffing Coordinator Clinical Care Operations

Banner Health Corporate; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Night shift differential

Weekend shift differential

Job summary

Banner University Medical Center is seeking a Staffing Coordinator to join the Clinical Care Operations unit in Phoenix. You will coordinate staff coverage and bed placement across a Level I trauma hospital and provide administrative support for the department.

The role operates on a full‑time night shift (6pm–6:30am) with weekend/holiday rotations and night diff of 18%, plus $1/hour weekend differential. You will navigate a fast‑paced environment using multiple software platforms.

Qualifications

• High school diploma or GED; associates degree preferred.
• 1 year of experience in a healthcare office setting helpful.
• Medical terminology knowledge and strong communication skills.
• Ability to work under tight deadlines with multiple priorities.
• Proficient in commonly used office software and hospital systems.

Responsibilities

• Coordinate facility‑wide staffing and patient/bed placement.
• Develop weekly schedules and adjust staffing as census varies.
• Enter, maintain, and archive data across software platforms.
• Answer calls, provide information, screen inquiries, and liaise with departments.
• Identify problems and communicate with nursing leadership.

Skills

Organizational skills

Verbal and written communication

Medical terminology

Critical thinking

Proficient with office software

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Epic

Scheduling software

Job description

Primary City/State: Phoenix, Arizona Department Name: Clinical Care Operations Work Shift: Night Job Category: Administrative Services

You have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health.

Banner University Medical Center is seeking a staffing coordinator to join our Clinical Care Operations unit. As a Staffing Coordinator with the CCO at Banner University Medical Center Phoenix, you will play a vital role in coordinating staff coverage and bed placement throughout the Level I trauma hospital to ensure a high level of patient care. In addition, you will provide administrative support for the entire Clinical Care Operations department. You will be working in a fast‑paced, call center like, ever‑changing environment. You will be managing multiple priorities at once and coordinating details with multiple departments and within a variety of software programs.

This is a Full time night shift position working from 6pm-6:30am. Weekend and holiday rotations required. You will have the opportunity to utilize our self‑scheduling tool for shift and weekend coverage. Enjoy an 18%-night shift differential and a flat rate $1/hour weekend shift differential.

University Medical Center Phoenix is a nationally recognized academic medical center. The world‑class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi‑specialty and sub‑specialty clinics.

POSITION SUMMARY

This position is responsible for facility‑wide patient and/or staff placement operations. This position is the primary source of staffing information for the individual units. The incumbent assists leadership with fiscal responsibility by placing the most cost‑effective staff on the floors and ensuring that floors are not over or understaffed for every shift.

CORE FUNCTIONS

• Initiates facility‑wide staff placement operations. Coordinates staffing on all/most units within the facility. Adheres to staffing policies and guidelines and maintains fiscal responsibility.
• Coordinates staffing functions for the nursing department including RN's, LPN's, CNA's, Tech's and clerical support. Developing computerized work schedules; anticipates needs on a weekly basis and schedules extra staff as needed. Adjusts shift‑to‑shift staffing based on census. Utilizes established staffing guidelines to assure the most cost‑effective, quality staffing is used.
• Performs office management and clerical services for department(s) as requested. his includes, but is not limited to, entering, maintaining, and archiving data using multiple software platforms, as well as answering calls, providing information and screening telephone calls.
• Addresses continual demand for staffing requirements while functioning as liaison for external and internal customers.
• Demonstrates excellence in organization, communication, and human relations skills.
• Prioritizes and organizes own work. Uses discretion to modify work practices to achieve results or improve efficiency, while using established policies and general instructions and procedures to resolve a variety of problems. Chooses best alternative from group of known possibilities.
• Identifies, resolves, and communicates real and potential problems and information to appropriate nursing leadership.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• The position also requires skills and abilities typically gained with 1 year of experience in a healthcare office setting, previous experience in patient services or admitting would be very helpful.
• Must have medical terminology, excellent verbal and written communication skills, organizational skills and critical thinking skills.
• Must have the ability to work under tight time constraints and meet deadlines while working on a variety of projects.
• Must be proficient with commonly used office software and equipment.

PREFERRED QUALIFICATIONS

• Associate' Degree preferred.
• Additional related education and/or experience preferred.

EEO STATEMENT: EEO/Disabled/Veterans

Our organization supports a drug‑free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit‑eligible positions.

Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans

Banner Health supports a drug‑free work environment.