Staffing Coordinator

Serengeti Care; Lynnwood (WA); On-site; USD 42,000 - 65,000; Full time

Job summary

Serengeti Care in Lynnwood is seeking a Staffing Coordinator to connect clients with caregivers and maintain daily operations for home-care services.

The role involves coordinating schedules, communicating with caregivers, monitoring coverage, handling last-minute changes, and supporting onboarding and payroll processes, with an emphasis on compassionate, organized service delivery.

Qualifications

• High school diploma or equivalent required.
• Associate degree in office administration or related field preferred.
• Current Home Care Aide (HCA) or Certified Nursing Assistant (CNA) credential required.
• At least two years of staffing, scheduling, home care, healthcare, or related coordination experience.
• Intermediate written and verbal English communication skills.
• Proficiency with Microsoft Office Suite and scheduling platforms.

Responsibilities

• Coordinate caregiver schedules based on client care plans and availability.
• Communicate assignments, expectations, and changes clearly to caregivers.
• Monitor coverage, identify gaps, balance workloads, and support timely service delivery.
• Respond to last-minute callouts or emergencies and provide coverage support.
• Assist with onboarding, credentials, training, and coordination with the Branch Manager.

Job description

Schedule: Full-time; Monday–Friday, with occasional overtime and schedule flexibility based on client and staffing needs

Join Serengeti Care

Serengeti Care is seeking a compassionate, organized, and solutions-focused Staffing Coordinator to join our Lynnwood team. In this essential role, you will help ensure clients receive reliable, high-quality care by connecting them with the right caregivers at the right time.

If you enjoy building relationships, solving scheduling challenges, supporting caregivers, and making a meaningful difference in your community, we would love to hear from you.

What You’ll Do

As a Staffing Coordinator, you will play a central role in maintaining continuity of care and supporting the daily operations of our home-care services.

• Coordinate caregiver schedules based on client care plans, caregiver availability, qualifications, preferences, and client needs.
• Communicate clearly and respectfully with caregivers regarding assignments, client expectations, special care instructions, and schedule changes.
• Use our scheduling system to monitor coverage, identify gaps, resolve conflicts, balance workloads, and support timely service delivery.
• Respond calmly and effectively to last-minute callouts, schedule changes, emergencies, and coverage needs.
• Maintain accurate scheduling documentation, reports, client requests, and caregiver-related records.
• Partner with the Branch Manager on caregiver hiring, onboarding, profile setup, required credentials, training coordination, and peer engagement.
• Support payroll administration by processing missed punches that are submitted in writing by caregivers.
• Serve as backup support for Client Care Coordinators and caregivers during absences or urgent situations, including assistance with new client intakes, assessments, and care planning.
• Assist with general office and administrative responsibilities as needed.
• Participate in team meetings, in-service education, workshops, and ongoing professional development.
• Identify opportunities to improve scheduling processes, office operations, caregiver coordination, and the client experience.

What Makes You Successful

The ideal candidate is dependable, compassionate, detail-oriented, and comfortable working in a fast-paced environment where priorities can change quickly.

You will bring:

• Strong scheduling, organization, multitasking, and problem-solving skills.
• Excellent communication skills, including the ability to communicate professionally with caregivers, clients, families, and team members from diverse backgrounds.
• A calm, empathetic approach to resolving conflicts and handling urgent staffing needs.
• The ability to prioritize tasks, meet deadlines, and maintain accuracy under pressure.
• Confidence learning and using scheduling platforms, office technology, and Microsoft Office applications.
• A commitment to Serengeti Care’s mission, vision, values, and client-centered approach to care.

Qualifications

• High school diploma or equivalent required.
• Associate degree in office administration or a related field preferred.
• Current Home Care Aide (HCA) or Certified Nursing Assistant (CNA) credential required.
• At least two years of staffing, scheduling, home care, healthcare, or related coordination experience required.
• Intermediate written and verbal English communication skills.
• Strong practical reasoning, basic mathematical skills, and ability to interpret written, verbal, diagrammatic, and scheduling instructions.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, and SharePoint.
• Ability to learn and effectively use automated scheduling and office systems.

This position is based in a busy office environment and may involve frequent communication by phone, email, text, and in person. The role requires flexibility, professionalism, and a strong service mindset while supporting caregivers and clients.

The successful candidate must be able to perform the essential functions of the position, with or without reasonable accommodation. This includes regular sitting, standing, walking, reaching, using hands and fingers, talking, hearing, and performing repetitive tasks. The role may occasionally require lifting, pushing, pulling, or carrying up to 50 pounds while following established safety procedures.

Why Serengeti Care?

• Be part of a compassionate, collaborative home-care team.
• Make a direct impact by helping ensure clients receive dependable, high-quality care in their homes.
• Grow your skills through team meetings, in-service education, workshops, and continuing education opportunities.
• Build meaningful relationships with caregivers, clients, families, and your local community.

Serengeti Care is an equal opportunity employer and is committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect.