Staffing Coordinator

Recovery Centers of America; Danvers (MA); On-site; USD 47,080 - 63,700; Full time

Benefits offered by this job

Medical, dental, vision, and 401(k)

Career growth opportunities

Collaborative work environment

Job summary

Recovery Centers of America is seeking a Staffing Coordinator to ensure safe, efficient staffing and fiscal accountability. You’ll partner with nursing leadership, department managers, HR, and executives to develop schedules, monitor overtime, and adjust staffing to census and budget.

You’ll create and maintain shift schedules in ShiftHound for all non-exempt staff, monitor PTO and call-offs, analyze daily reports, and present staffing insights to the CEO and senior leaders, while maintaining

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in health or human services field required; supervisory exp preferred.
• Experience with computerized scheduling systems (ShiftHound or similar).
• Proficiency in Word, Excel, PowerPoint, Outlook.

Responsibilities

• Create and maintain schedules for all non-exempt employees in ShiftHound.
• Collaborate with department directors to ensure daily staffing levels.
• Monitor overtime, PTO requests, and call-outs within budget guidelines.
• Complete and analyze daily reports and present staffing data to leadership.
• Adjust staffing plans based on census changes and approvals.
• Oversee call-off and cancellation processes per policy.
• Develop collaborative relationships with staff to balance needs and fairness.
• Communicate daily staffing updates to overnight supervisors.

Skills

Attention to detail

Organizational skills

Communication skills

Collaboration across departments

Problem-solving

Education

High school diploma or GED

Associate degree preferred

Tools

ShiftHound

Microsoft Office

Job description

Schedule: Monday through Friday, 40 hrs/week

Pay: $26.63/hr

As a Staffing Coordinator at Recovery Centers of America (RCA), you’ll play a critical role in ensuring safe, efficient, and fiscally responsible staffing across the facility. In this role, you will collaborate closely with nursing leadership, department managers, Human Resources, and executive leadership to develop and manage staff schedules, monitor overtime, and adjust staffing levels in alignment with patient census and budget guidelines. Your ability to balance operational needs with employee engagement will directly support quality patient care and organizational performance.

What You’ll Do

• Create and maintain schedules for all non-exempt employees in ShiftHound, ensuring timely and accurate entry, including new hires following orientation.
• Collaborate with department directors, nursing leadership, and supervisors to ensure appropriate daily staffing levels based on patient census and the approved staffing grid.
• Monitor and manage overtime, incremental time, PTO requests, and call-outs to ensure staffing remains within budget guidelines.
• Complete and analyze daily EPOB reports and time tracking tools, translating staffing data into clear verbal and written reports for the CEO and senior leadership.
• Adjust staffing plans in response to census changes and assist with cancellations when appropriate, ensuring any variances are approved by the CEO and reflected in daily reporting.
• Oversee call-off and cancellation processes in accordance with company policy and hold supervisors accountable for after-hours documentation and reporting.
• Develop professional, collaborative relationships with line staff to understand scheduling needs while maintaining fairness, consistency, and operational effectiveness.
• Communicate daily staffing updates and expectations to overnight supervisors to ensure continuity of planning and execution.

What We’re Looking For

• High school diploma or GED required; associate degree preferred.
• At least six months of experience in a health or human services-related field required; prior supervisory experience in a healthcare or behavioral health setting preferred.
• Experience with computerized scheduling systems (ShiftHound or similar platforms preferred).
• Strong proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Exceptional organizational skills with the ability to prioritize competing demands in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to interpret staffing metrics and workforce data.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across departments and leadership levels.
• Demonstrated ability to influence and work effectively with individuals without direct authority.

Why Choose RCA?

We understand that providing excellent patient care starts with taking care of our team.

That’s Why We Offer

• Competitive compensation and comprehensive benefits packages, including medical, dental, vision, and 401(k).
• Opportunities for professional growth and advancement.
• A collaborative work environment where your contributions directly impact patient care and operational success.

About Recovery Centers Of America

Drug addiction treatment works, and substance abuse recovery is possible. The tens of thousands of happy, healthy individuals who began their journeys at Recovery Centers of America are living proof.

In 2013, Recovery Centers of America (RCA) announced a goal: Save one million lives from the disease of addiction. With facilities nationwide offering evidence-based inpatient, outpatient, and medication-assisted treatment 24 hours a day, 365 days a year, we are working every day to fulfill that promise.

Former Patient Statement

Please note: A former patient may not be hired at the same location where they were treated until a minimum of one year has elapsed since the completion of their treatment at that location. Former patients may be considered for employment at locations within RCA other than where they were treated within a year after treatment.

EEOC

Recovery Centers of America (RCA) provides equal opportunity in employment and in the provision of services. We are committed to ensuring equal employment opportunity without discrimination or harassment on the basis of race (including hair type, texture, or style), color, religion or religious creed, sex (including pregnancy, childbirth, breastfeeding, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex development), age (40 and over), ancestry, national origin (including Limited English Proficiency), disability, genetic information, veteran status, marital status, citizenship, or any other characteristic protected by applicable federal, state, or local law.

State Specific Responsibilities

Follows organizational cybersecurity policies, including acceptable use, password management, and multi-factor authentication requirements. Immediately reports suspected security incidents, unauthorized access, or data breaches in accordance with company policy and regulatory requirements. Maintains strict confidentiality of PHI and adheres to the principle of least privilege, accessing only the minimum necessary data required to perform job functions.