Staffing Account Manager

CAI; Boston (MA); Remote; USD 75,000 - 80,000; Full time

Job summary

A global technology services firm is seeking a motivated Staffing Account Manager to enhance client relationships and deliver tailored staffing solutions. This full-time remote role demands strong communication and account management skills, with a focus on client satisfaction. Candidates should hold a Bachelor’s degree and have at least 3 years of relevant experience. Compensation ranges from $75,000 to $80,000 annually plus benefits.

Benefits

Medical, dental, and vision insurance

401k retirement account access

Paid time off and sick leave

Qualifications

• 3+ years of success in account management, staffing, or a related client-facing role.
• Experience managing multiple client relationships across varying industries.

Responsibilities

• Develop and maintain strong relationships with assigned clients.
• Identify new opportunities for staffing support within existing accounts.

Skills

Client relationship management

Strong communication skills

Account management

Problem-solving

Education

Bachelor's degree in Business or Human Resources

Tools

Microsoft Office Suite

CRM tools (e.g., Salesforce)

Job description

Staffing Account Manager

Req number:

R6255

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Staffing Account Manager ready to take us to the next level! If you have strong client management relationship and delivery skills and are looking for your next career move, apply now!

Job Description

We are seeking a dynamic, client-focused Staffing Account Manager to join our growing team. In this role, you will develop and nurture relationships with clients to understand their workforce needs and deliver tailored staffing solutions that support their goals. As the bridge between clients and our recruiting teams, you’ll manage multiple accounts, ensure high-quality talent delivery, and identify opportunities to expand services and grow long-term partnerships. This position will be full-time and remote.

What You’ll Do

Client Relationship Management:

• Develop and maintain strong relationships with assigned clients, serving as the primary point of contact

• Connect regularly with hiring managers and stakeholders to understand evolving workforce needs

• Manage day-to-day communication for client accounts, ensuring responsiveness and satisfaction

• Support both newly awarded work and long-standing client partnerships with equal focus and dedication

Client and Business Development:

• Identify new opportunities for staffing support within existing accounts and share insights with the Business Development team

• Collaborate with sales teams on proposals and pitches, offering subject matter expertise in staffing and workforce solutions

• Negotiate contract terms and support the renewal process to ensure continued service and account growth

• Represent CAI at client meetings, industry events, and networking opportunities to strengthen our presence and expand relationships.

Talent Delivery Partnership:

• Collaborate with recruiters to ensure timely and accurate delivery of top-tier candidates

• Provide detailed job specifications and feedback on candidate submissions to drive alignment

• Advocate for client needs internally and work with delivery teams to ensure service excellence

• Monitor the success of placements and proactively address any issues to ensure client satisfaction

Market and Client Insights:

• Stay informed about staffing trends, market dynamics, and competitor activity to better serve clients

• Translate data into actionable insights that support client workforce planning and strategy

• Help clients anticipate hiring challenges and offer innovative solutions to meet their goals

Continuous Improvement:

• Track client metrics and account activity to measure success and identify areas for improvement

• Share feedback with internal teams to enhance the candidate experience and client outcomes

• Seek opportunities to improve the overall customer experience through thoughtful, proactive engagement

What You'll Need

Required:

• 3+ years of success in account management, staffing, or a related client-facing role

• Experience managing multiple client relationships across varying industries or workforce needs

• Strong communication and interpersonal skills; able to engage with leaders at all levels

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams, SharePoint, PowerPoint)

• Familiarity with CRM tools (e.g., Salesforce, Phenom) and staffing technologies is a plus

• Background in supporting clients across diverse industries is highly desired

• Bachelor’s degree in Business, Human Resources, or a related field

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is $75,000 - $80,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.