Staffer/Service Coordinator - Springfield, IL

Advantage Home Care; Springfield (IL); On-site; Full time

Job summary

A leading home care provider in Springfield, IL is seeking a Staffer/Service Coordinator. This entry-level position involves coordinating care, maintaining records, and providing excellent customer service in a fast-paced environment. The role offers competitive pay, benefits, and opportunities for advancement.

Benefits

Earned Time Off

Medical Benefits

Dental

Life Insurance

Weekly paychecks

Performance Bonuses

Room for advancement

Qualifications

• At least 2 years of office experience preferred.

Responsibilities

• Maintain a cheerful demeanor and develop positive rapport with clients.
• Deliver exceptional customer service and address all requests promptly.
• Collect, review, and submit field staff documentation accurately.

Skills

Customer Service

Communication

Teamwork

Education

High school diploma or GED

Job description

Staffer/Service Coordinator - Springfield, IL

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Pay rate starting at $17/hour.

We are looking for self-motivated, task-oriented candidates able to operate in a busy and fast-paced environment. A team player with a willingness to learn new concepts and tasks in a customer service setting. Must have computer experience and knowledge.

Benefits

• Earned Time Off
• Medical Benefits, Dental, Life Insurance
• Weekly paychecks
• Competitive Pay
• Fun, Lively, and Family work environment
• Performance Bonuses
• Room for advancement

Schedule

• 8-hour shift

Supplemental Pay Types

• Bonus pay

Requirements

• Maintain a cheerful demeanor and develop positive rapport with clients, staff, and community resources involved in home care services.
• Deliver exceptional customer service and address all requests promptly.
• Stay informed of state, federal, and business regulations.
• Provide effective communication with branch and corporate staff.
• Contact new client referrals and current clients regularly to coordinate care.
• Work with the service coordinator to meet staffing needs.
• Collect, review, and submit field staff documentation accurately and timely.
• Maintain employee and client medical records, ensuring files are current and organized.
• Communicate issues and complaints to the branch manager.
• Keep all private and protected health information confidential.
• Participate in special projects and attend required trainings/meetings.
• Perform other duties as assigned.

Education and Experience

• High school diploma or GED
• At least 2 years of office experience preferred

Additional Benefits

• Earned Time Off
• Medical Benefits, Dental, Life Insurance
• Weekly paychecks
• Competitive Pay
• Family-oriented work environment
• Performance Bonuses
• Room for advancement

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitals and Health Care