Staff UX Researcher

Freddie Mac; San Diego (CA); Remote; USD 150,000 - 258,000; Full time

Job summary

A leading technology solutions provider is seeking a professional to enhance AI integration into their products. The role involves engaging with customers to understand their needs, influencing product strategy, and providing mentorship. This position offers remote flexibility and a comprehensive benefits package, including a competitive salary and opportunities for career growth.

Benefits

Comprehensive benefits package

401(k) plan with company match

Flexible spending accounts

Family leave programs

Career advancement opportunities

Qualifications

• Experience in integrating AI into work processes.
• Extensive experience in applying customer-centered research techniques.

Responsibilities

• Represent customer needs across product lifecycle.
• Engage with customers to define user types and use cases.
• Analyze data to generate actionable insights.

Skills

AI Integration

Customer-Centered Research

Presentation Skills

Job description

Employer Industry: Technology Solutions

Why consider this job opportunity:
- Salary up to $257,800, plus equity and variable/incentive compensation
- Comprehensive benefits package, including health plans, flexible spending accounts, 401(k) plan with company match, and family leave programs
- Opportunity for career advancement and growth within the organization
- Work remotely or in a flexible work environment
- Be part of a team that champions innovative AI-enhanced solutions for global clients

What to Expect (Job Responsibilities):
- Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption
- Engage with customers to understand their unique needs for products, including defining user types and use cases
- Partner with Product Managers and Designers to influence product strategy and roadmaps
- Analyze qualitative studies and quantitative data to generate actionable insights and recommendations
- Provide mentorship to team members and promote the discipline across the organization

What is Required (Qualifications):
- Experience in integrating AI into work processes, decision-making, or problem-solving
- Extensive experience in applying customer-centered research techniques to product definition and designs
- Expert knowledge in defining, planning, and executing research studies, including data collection methods
- A portfolio of work that showcases research influencing insights or experiences
- Strong presentation skills to communicate complex topics effectively

How to Stand Out (Preferred Qualifications):
- Experience developing insightful questions that resonate with both technical and business-minded individuals
- In-depth knowledge of user interface design, usability evaluation techniques, and task analysis
- Experience with online surveys and qualitative research techniques
- Ability to quickly learn new technical concepts
- Experience coaching and mentoring junior team members

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