Staff User Experience Researcher

Vanta; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Staff User Experience Researcher, where you will enhance research practices and drive impactful projects. This role emphasizes collaboration with cross-functional teams to deliver strategic insights that shape product direction. You will mentor others, develop scalable systems, and foster a customer-centric culture. With a commitment to continuous improvement and innovation, this role is perfect for those who thrive in dynamic environments and are passionate about enhancing user experiences. Enjoy competitive compensation and comprehensive benefits in a remote-first work culture.

Benefits

100% covered medical, dental, and vision benefits

16 weeks fully-paid parental leave

Health & wellness stipends

401(k) matching

Flexible work hours and location

Open PTO policy

11 paid holidays in the US

Qualifications

• 8-10+ years of experience in delivering insights for B2B SaaS products.
• Ability to lead discovery processes from ambiguity to actionable insights.
• Strong mentoring and influencing skills.

Responsibilities

• Establish scalable programs to deliver customer insights.
• Lead strategic customer research projects that inform product strategy.
• Mentor designers and product managers in customer research skills.

Skills

B2B SaaS Experience

Research Methodologies

Mentoring Skills

Communication Skills

Problem Solving

Job description

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At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

This role will focus on improving research practices across the organization and driving research projects to deliver strategic insights. You will collaborate with product managers, operations, CSMs, and AMs to define impactful programs that provide insights for our EPD team, enabling customer engagement and informed decision-making. You will develop scalable systems, coaching programs, and rituals that embed research into our daily work, fostering a customer-centric culture. Additionally, you will lead strategic research to inform the direction of our Governance, Risk, and Compliance (GRC) and Trust products, as well as emerging offerings. You will also advise on scaling our UXR capabilities by guiding team growth and work delegation.

Ideal candidates will have a proven track record in shaping exceptional B2B SaaS experiences, especially in complex or technical domains. You thrive in ambiguity, collaborate seamlessly with Design, Product, and Engineering teams, and translate research into actionable insights. You are energized by mentoring others, creating tools and processes, and cultivating curiosity and customer focus across the organization. Experience in GRC or security is a plus but not required; what matters most is a strong sense of ownership, empathy, and systems thinking.

Vanta operates as a collaborative, remote-first company and values alignment with our core principles. You will report to a Design Director within the Experience Design Organization.

What you will do as a Staff UX Researcher at Vanta:

• Establish scalable programs and systems to deliver customer insights and enable direct engagement with users.
• Lead strategic customer research projects that inform product strategy and deliver significant customer value across departments.
• Enhance the influence of the Design organization by sharing insights, leading workshops, and improving collaborative processes to keep the customer at the center.
• Mentor designers and product managers, helping them improve their customer research skills through feedback and guidance.

Qualifications:

• 8-10+ years of experience delivering high-quality insights for B2B SaaS products on large-scale projects.
• Demonstrated ability to maintain high executional quality and organizational impact.
• Experience in leading discovery processes from ambiguity to actionable insights.
• Strong mentoring and influencing skills, including with senior and executive teams.
• Ability to navigate ambiguity and solve complex problems.
• Excellent communication skills for articulating concepts to diverse audiences.
• Proficiency in managing complex projects, timelines, and escalations.
• Case studies showcasing impact across 2-3 research projects are required.

What you can expect as a Vantan:

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental leave for all new parents
• Health & wellness and remote workplace stipends
• Family planning benefits through Carrot Fertility
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 11 paid holidays in the US
• Offices in SF, NYC, Dublin, and Sydney

We share base pay ranges for all US-based roles to promote transparency, benchmarked against similar-stage companies. Final offers depend on location, skills, experience, and credentials.

Vanta is committed to diversity and inclusion, welcoming applicants from all backgrounds and not discriminating based on protected classes.

About Vanta

Founded in 2018, Vanta aims to restore trust in internet businesses by enabling continuous security monitoring and compliance automation. Our platform helps companies automate security standards like SOC 2, HIPAA, and ISO 27001, and we continue to innovate in trust management.

Additional details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

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