Staff User Experience Researcher

Oscar Health, Inc.; New York (NY); Hybrid; USD 181,000 - 237,000; Full time

Benefits offered by this job

Equity grants

Job summary

Oscar Health, Inc. is seeking a Staff User Experience Researcher to set the research direction across our products, services, and healthcare ecosystem.

You will connect human insight with product, business, clinical, and operational evidence to shape strategy and reduce risk, mentoring others and scaling access to rigorous insights. You will report to the Vice President, Insights & Analytics, in a hybrid NYC role with three days in the office weekly.

Qualifications

• 7+ years in user product design or applied research
• Experience guiding research across multiple teams, products, or business functions
• Expertise in qualitative research with working knowledge of quantitative methods
• Ability to translate evidence into clear recommendations shaping priorities and investments
• Experience integrating research with analytics, market evidence, or operational data
• Experience mentoring researchers and strengthening research practice
• Demonstrated ability to navigate ethical, privacy, and regulatory constraints

Responsibilities

• Set research direction for complex, cross-functional initiatives across Oscar products and services.
• Identify where research reduces uncertainty, informs investments, and shapes strategy.
• Lead qualitative, quantitative, and mixed-method research from framing to recommendations.
• Integrate research with analytics and operational knowledge to form evidence-based viewpoints.
• Influence senior leaders and cross-functional partners to shape roadmaps and launches.
• Create reusable frameworks and insight systems to scale research impact.
• Scale access to research through self-service guidance and AI-enabled tools.
• Advance research quality and practice with mentorship and standards.
• Model ethical, inclusive, and compliant research in a regulated healthcare environment.
• Ensure compliance with all applicable laws and regulations.
• Other duties as assigned.

Skills

User research leadership

Qualitative research

Quantitative methods

Stakeholder influence

Mentoring researchers

Ethics and compliance in healthcare

Education

Master's degree or Ph.D. in HCI, Psychology, Information Science, Anthropology, or related field

Job description

Hi, we're Oscar. We're hiring a Staff User Experience Researcher to join our Insights & Analytics team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members.

We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves - one that behaves like a doctor in the family.

About The Role

As a Staff User Experience Researcher, you will set research direction for complex, ambiguous initiatives across Oscar's products, services, and healthcare ecosystem. You will connect human insight with product, business, clinical, and operational evidence to shape strategy, clarify investments, and reduce risk. As a senior individual contributor, you will influence leaders and cross-functional teams, mentor others, and scale access to rigorous, reusable insights across the organization.

You will report into the Vice President, Insights & Analytics.

Work Location

This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role is: $180,504.00 - $236,911.50 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses.

Responsibilities

• Set research direction and learning agendas for complex, cross-functional initiatives.
• Identify where research can reduce uncertainty, uncover unmet needs, clarify investments, and inform product, business, clinical, and operational strategy.
• Lead qualitative, quantitative, and mixed-method research from problem framing through recommendation and application.
• Integrate research with analytics, market evidence, and operational knowledge to develop clear, evidence-based points of view.
• Influence leaders and cross-functional partners to shape priorities, operating plans, roadmaps, investments, and launches.
• Create reusable frameworks and insight systems that extend the value of research across teams and products.
• Scale responsible access to research through self-service guidance, shared knowledge systems, and AI-enabled tools.
• Advance research quality and practice through mentorship, standards, methods, and operational improvements.
• Model ethical, inclusive, rigorous, and compliant research practices in a regulated healthcare environment.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• 7+ years of experience in user product design or applied research, or equivalent demonstrated impact.
• Experience setting research direction for complex, ambiguous initiatives spanning multiple teams, products, or business functions.
• Experience using research to influence product, service, business, clinical, or operational strategy.
• Expertise in qualitative research and working knowledge of quantitative methods, with strong judgment about the evidence needed for a decision.
• Experience integrating research with analytics, market evidence, operational knowledge, or other complementary data sources.
• Demonstrated ability to translate evidence into clear recommendations that shape priorities, investments, operating plans, or launches.
• Demonstrated ability to influence senior leaders, align cross-functional stakeholders, and lead without direct authority.
• Experience creating reusable frameworks, standards, systems, or programs that increase research quality and organizational impact.
• Experience mentoring researchers and strengthening research practice beyond an immediate product area.
• Experience navigating ethical, privacy, compliance, or operational constraints.

Bonus Points

• Experience in healthcare, health insurance, benefits, financial services, or another regulated industry.
• Experience researching multi-sided ecosystems involving consumers, members, brokers, providers, internal operators, or B2B2C products.
• Experience contributing to portfolio strategy, operating plans, or other senior-level planning processes.
• Experience developing research-democratization programs, insight repositories, or AI-enabled knowledge systems.
• Experience partnering with Data Science, Analytics, Market Research, Operations, or Strategy.
• Master's degree or Ph.D. in Human-Computer Interaction, Cognitive Psychology, Information Science, Anthropology, Sociology, Science and Technology Studies, or a related field, or equivalent professional experience.
• Spanish-language proficiency and experience researching with linguistically diverse populations.

Travel Required

• Up to 5%

This is an authentic Oscar Health job opportunity.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI)

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

California Residents

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