Staff Technician II

City of Norfolk, VA; Norfolk (VA); Sur place; USD 49 000 - 52 000; Plein temps

Avantages offerts par ce poste

Paid holidays

Vacation and sick leave

Employer paid pension plan

Life insurance

Medical and dental coverage

457 deferred compensation

Parking

Résumé du poste

The City of Norfolk, VA is seeking a Staff Technician II in the Financial Management Division to support stormwater billing and revenue processes. Responsibilities include analyzing accounts, processing payments, and ensuring accurate data in the billing system with strong customer service to residents.

Essential duties cover data entry, system updates, audits, and collaboration with departments to improve billing procedures and workflow efficiency.

Qualifications

• Requires knowledge of a vocational/administrative/technical nature.
• Associate degree or equivalent required; certification possible after training.
• Bachelor's degree preferred in public administration, business, accounting, finance or related field.
• Experience in billing, accounting, customer service, or municipal utility operations is preferred.

Responsabilités

• Research, review, and analyze stormwater billing accounts for accuracy and policy compliance.
• Process journal entries and stormwater payments, correct billing discrepancies, and reallocate payments.
• Enter and update data in the utility billing system and respond to customer inquiries.
• Support billing functions, including system updates, audits, revenue reconciliation and special projects.
• Provide clear customer service regarding billing, fees, and collection processes.

Connaissances

Customer service

Data entry

Attention to detail

Verbal communication

Formation

Associate degree, diploma or equivalent

Bachelor’s degree in public/admin, business, accounting, finance

Outils

Windows

Office software

Financial systems

Database applications

Description du poste

The City of Norfolk's Department of Public Works is currently seeking a Staff Technician II in its Financial Management Division. The Staff Technician II will support the Financial Management Division by performing financial and administrative work related to stormwater billing and revenue processes. This role ensures accurate account management, assists with specialized billing initiatives, and provides responsive customer service to residents regarding stormwater fees and billing procedures.

The Department of Public Works builds, maintains, and operates the physical facilities that support and enhance the lives of Norfolk’s citizens, businesses and visitors, including the City’s storm water system, street network, waste management and recycling systems. The Department is comprised of 9 divisions that function collectively to make your commute safe and efficient, your neighborhood more attractive, and the streets and sidewalks clean and well-maintained.

The Financial Management Division is primarily responsible for the collection, distribution and maintenance of funds handled within the Department of Public Works. The Division administers the stormwater billing program, oversees accounting and budget functions and helps maintain the fiscal integrity of the department’s budget and fiscal policies.

Departmental Hiring Salary Range: $49,152 - $51,610

Essential Functions

• Research, review, and analyze stormwater billing accounts to ensure accuracy and compliance with established policies.
• Processes journal entries and storm water payments, corrects billing discrepancies, and reallocates misapplied stormwater payments.
• Reviews reports and customer inquiries, entering and updating data in the utility billing system.
• Assists with stormwater billing functions, including system updates, audits, revenue reconciliation, and special projects.
• Responds to citizen inquiries regarding billing, fees, credits, and collection processes, providing clear and courteous customer service.
• Performs administrative tasks such as compiling data for reports, maintaining files, filing documents, and preparing correspondence.
• Coordinates with internal departments, external agencies, and utility partners to resolve account issues and support billing operations.
• Supports the development and implementation of improved billing procedures and workflow efficiency.
• Demonstrates strong written and verbal communication skills for preparing letters, reports, and explaining processes to customers.
• Ability to work independently, manage multiple tasks, and meet deadlines.
• Requires proficiency with Windows, office software, financial systems, and database applications.
• Requires considerable knowledge of fiscal account procedures and applied mathematics (addition, subtraction, percentages).
• Ability to interpret and apply policies, regulations, and procedures related to stormwater billing.
• Other duties as assigned.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with an associate degree, diploma or equivalent. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. One years experience as support staff.

Preferred Education/Experience

• Bachelor’s degree in public administration, business administration, accounting, finance, or a related field; or an equivalent combination of education and experience.
• Experience in billing, accounting, customer service, or municipal utility operations.

Additional Information & Requirements

N/A

Benefits

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
• Retirement If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

Tuition Assistance Program

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

Note

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

Supplemental Questions

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

01

I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A".

04

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

05

Please select the highest level of education you have completed.

• High School Diploma/GED
• Some College (6 months or more)
• Vocational/Technical Degree
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

06

How many years of experience do you have working with billing, accounting, or financial recordkeeping?

• No experience
• Less than a year
• 1-3 years
• 3-5 years
• More than 5 years

07

How many years of experience do you have working in municipal utility operations?

• No experienceLess than a year
• 1-3 years
• 3-5 years
• More than 5 years

08

This position requires frequent interaction with citizens regarding billing concerns. How many years of customer service experience do you have?

• No experience
• Less than a year
• 1-3 years
• 3-5 years
• More than 5 years

09

How proficient are you with spreadsheet and database software (e.g., Excel, financial systems)?

• No proficiency
• Basic Proficiency (simple data entry, sorting)
• Intermediate Proficiency (formulas, filtering, data review)
• Advanced Proficiency (pivot tables, data analysis, reporting)

10

The salary range for this position is $49,152 - $51,610. Are you willing to accept a salary in that range?

• Yes
• No

11

This position is classified as Essential and will be required to work 24-hour shifts during periods of inclement weather or other emergencies. Are you able and willing to accept this scheduling requirement?

• Yes
• No

12

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran
• Required Question