Staff Technical Program Manager, Site Reliability Engineering

Insider, Inc.; Pennsylvania; Hybrid; USD 126,000 - 248,000; Full time

Job summary

Insider, Inc. is seeking a Senior Technical Program Manager for Site Reliability Engineering (SRE) in New York City. You will drive program execution and strengthen production reliability practices, coordinating cross-functional efforts between US and EMEA teams.

The ideal candidate has at least 8 years of experience in technical program management and a proven track record in leading complex platform initiatives. This role offers a hybrid working model and a competitive salary.

Qualifications

• 8+ years in technical program management or engineering management.
• Proven experience in leading large-scale platform initiatives.
• Strong knowledge of production change management and reliability metrics.

Responsibilities

• Define program scope, milestones, and success criteria.
• Lead change management and launch readiness programs.
• Coordinate cross-team incident response and build trust.

Skills

Technical program management

Cross-functional leadership

Production change management

Engineering collaboration

Tools

Jira

Kubernetes

MongoDB Atlas

Job description

As a Senior TPM for SRE, you will partner with SRE leaders and engineers to scale the platform that underpins all of MongoDB’s cloud products. You will drive program execution, strengthen production reliability practices, and coordinate cross-functional efforts across US and EMEA teams. Success in this role means smoother launches, clearer roadmaps, stronger reliability metrics and an SRE organization that's better-equipped to deliver predictability at scale.

The role will be based out of our New York City office with a hybrid working model.

What You'll Do

• Drive Program Planning & Execution – Define program scope, milestones, and success criteria with SRE engineers and leaders. Manage dependencies across platform teams, keep work clearly tracked in Jira, and deliver on time.
• Strengthen Production Reliability – Lead change management and launch readiness programs. Partner with SREs and product teams to define and operationalize SLOs/SLIs, and use incident data, metrics, and capacity signals to drive prioritization and continuous improvement.
• Lead Cross-Functional Coordination – Align SRE with Security, Compliance, Cloud platform, and other engineering teams. Coordinate cross-team incident response, ensure clear follow-through, and build trust as the go-to driver of complex, multi-team efforts.
• Build Scalable Systems & Processes – Design lightweight frameworks and communication patterns that help SRE deliver reliably at scale. Work yourself out of the "hero" role by leaving teams better-equipped to execute independently.

Requirements

• 8+ years in technical program management, engineering management, or a comparable technical role partnering with software engineering teams.
• Proven track record leading large-scale, cross-team platform initiatives through ambiguity and change.
• Strong knowledge of production change management, software development lifecycle, and reliability metrics (SLOs, SLIs).
• Skilled at shaping roadmaps and managing dependencies.
• Able to query and interpret metrics, logs, or other data sources to inform decisions and communicate risk.
• Excellent communicator—clear, concise, and calm—across engineers, cross-functional partners, and executives.
• Low-ego, highly collaborative, and motivated by ownership of hard problems end to end.

Nice to Have

• Hands‑on or close-partner experience with Kubernetes, cloud networking, or observability stacks (metrics, logs, tracing, alerting).
• Prior experience working with or alongside SRE teams.
• Background in large-scale cloud infrastructure or platform engineering.
• Familiarity with MongoDB Atlas or other modern cloud database platforms.

Why This Role

This role puts MongoDB's values into practice. You'll own hard, ambiguous problems end to end. You'll build together with SRE, engineering, Security, and Compliance to co-create solutions that work across the organization. And you'll think big—scaling the platform and practices that power MongoDB's next phase of growth. You'll be on the critical path of high-impact projects, working with executive stakeholders, and supported to grow in your career.

Salary and Benefits

Base salary range: $126,000 – $248,000 USD.

Equal Opportunity

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.