Staff Technical Program Manager

Teladoc Health, Inc.; Illinois; Hybrid; USD 180,000 - 200,000; Full time

Job summary

Teladoc Health, Inc. is seeking a Staff Technical Program Manager to drive the end-to-end delivery of cross-functional technical programs within a regulated healthcare-focused technology environment.

The role requires deep technical expertise, strategic thinking, and the ability to influence outcomes across a matrixed organization, partnering with Product, Engineering, Quality, Regulatory, and Operations teams to achieve measurable business results.

Qualifications

• Bachelor's degree or equivalent experience in a technical field.
• 8+ years of Technical Program Management experience.
• Experience in healthcare technology or regulated industries.
• Proven track record delivering complex cross-functional programs.
• Strong knowledge of software development lifecycle, cloud platforms, APIs, CI/CD, DevOps, and security.
• Experience with Jira, Confluence, Airtable or similar tools.
• Ability to manage risks while balancing scope, schedule, cost, and quality.
• Experience leveraging AI/automation to improve PM processes.

Responsibilities

• Lead end-to-end complex technical programs across web, mobile, embedded software, and data platforms.
• Coordinate cross-functional teams across Product, Engineering, Design, Quality, Regulatory, Supply Chain, Manufacturing, and Operations.
• Develop dashboards, status reports, and executive communications.
• Drive program execution from initiation through launch with stakeholder alignment.
• Apply Lean, Agile, Scrum, Kanban, and continuous improvement methodologies.
• Mentor junior TPMs and shape TPM practices across the organization.
• Manage dependencies, risks, issues, and mitigations across multiple streams.

Skills

Technical Program Management

Healthcare technology experience

Cross-functional leadership

Strategic thinking

Stakeholder influence

Lean/Agile/Scrum/Kanban

AI/Automation in PM

Risk management

Security principles

SDLC knowledge

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field

Equivalent combination of education and experience

Tools

Jira

Confluence

Airtable

Power BI

Tableau

Job description

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The Staff Technical Program Manager (TPM) resides within the Product and Technology organization and drives the end-to-end delivery of complex, cross-functional technical programs and strategic initiatives. This role requires deep technical expertise, strategic thinking, and the ability to influence outcomes across a highly matrixed organization. Working closely with Product Management, Engineering, Quality, Regulatory, and Operations teams, this leader drives alignment, mitigates risk, and delivers measurable business outcomes.

Essential Duties and Responsibilities

• Lead complex technical programs spanning web, mobile, medical device, embedded software, firmware, and data platforms.
• Drive end-to-end program execution from initiation through launch, ensuring stakeholder alignment across all milestones.
• Coordinate cross-functional teams across Product, Engineering, Design, Quality, Regulatory, Supply Chain, Manufacturing, and Operations.
• Manage technical dependencies, risks, issues, and mitigation plans across multiple concurrent workstreams.
• Facilitate technical discussions regarding architecture decisions, systems integration, platform scalability, and design tradeoffs.
• Partner with senior engineers and architects to align program execution with technical roadmap objectives and platform evolution.
• Develop and maintain program dashboards, status reports, key performance indicators, and executive communications.
• Apply Lean, Agile, Scrum, Kanban, and continuous improvement methodologies to deliver predictable outcomes.
• Leverage AI-powered tools and automation to improve program reporting, risk identification, dashboard creation, and operational efficiency.
• Establish and track program success metrics, ensuring measurable outcomes and transparent progress reporting.
• Drive stakeholder communication, influence decision-making, and resolve blockers through collaboration and negotiation.
• Conduct post-launch reviews and implement lessons learned to continuously improve delivery processes.
• Mentor and develop junior Technical Program Managers, providing coaching on risk management, systems thinking, and program leadership.
• Shape organizational processes and operating models while serving as a thought leader for the TPM function.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field; or equivalent combination of education and relevant experience.
• 8+ years of experience Technical Program Management.
• Experience managing programs within healthcare technology, health and life sciences, medical devices, or other regulated industries.
• Demonstrated experience owning complex, cross-functional technical programs with measurable business outcomes.
• Strong understanding of software development lifecycle, cloud platforms (AWS, Azure, or GCP), APIs, CI/CD, DevOps, system integration, and security principles.
• Experience using program management and collaboration tools such as Jira, Confluence, Airtable, or similar platforms.
• Proven ability to identify, manage, and mitigate program risks while balancing scope, schedule, cost, and quality.
• Experience leveraging AI and automation tools to improve program management processes, reporting, and operational efficiency.
• Strong communication, stakeholder management, and influence skills with the ability to work effectively across all organizational levels.

Preferred Qualifications

• Experience leading hardware, firmware, and regulated medical device development programs from concept through launch.
• Familiarity with Product Development Lifecycle (PDLC) methodologies.
• Experience supporting consumer mobile platforms (iOS and/or Android).
• Knowledge of AI/ML technologies, responsible AI principles, model governance, and compliance considerations.
• Experience with reporting and visualization tools such as Power BI, Tableau, or equivalent platforms.
• Lean, Agile, or Scrum certifications including Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), SAFe Agilist (SA), Scrum Master (SSM), POPM, or equivalent certification.
• Experience mentoring Technical Program Managers and leading TPM best practice initiatives.
• Demonstrated expertise in enterprise systems architecture and large-scale platform integrations.
• Experience driving organizational process improvements and operating model transformations.

The base salary range for this position is$180,000- $200,000

In addition to a base salary, this position is eligible for performance bonus, RSU's, and benefits (subject to eligibility requirements) listed here:Teladoc Health Benefits 2026

Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.

This information is applicable for all full-time positions.

This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use.

You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.

Our mission is to empower all people everywhere to live their healthiest lives.