Staff Technical Account Manager - Research

D-Wave; Boca Raton (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

D-Wave is seeking a Technical Account Manager to lead technical engagements with research clients in Florida and drive adoption of our quantum computing platform. You will act as a trusted advisor, identifying use cases, solving complex problems, and delivering value through collaboration with sales, product, and R&D teams.

In this client-facing role, you will communicate with executive and technical stakeholders, translate requirements to product teams, and present our roadmap.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or related STEM field; advanced degree a plus.

Responsibilities

• Demonstrate a strong customer support mindset, meeting clients and delivering candid, thoughtful guidance
• Collaborate with services, R&D, and support to hold regular technical meetings on active research projects
• Translate and present D-Wave’s vision, strategy, and product roadmap to executive-level and technical stakeholders
• Convey customer requirements to internal product and development teams, advocating for client needs
• Communicate complex technical information clearly across platforms and audiences
• Deliver technical presentations at conferences, webinars, and seminars
• Present quantum computing capabilities to prospects and map project ideas
• Support marketing by hosting webinars and representing the company at events
• Build and maintain long-term technical relationships across the project lifecycle
• Identify and recommend new projects leveraging D-Wave solutions
• Serve as a technical resource on quantum computing and industry trends
• Expect 30%–50% travel to conferences, client meetings, training sessions, and sales events

Skills

Technical customer-facing

Python programming

Industry knowledge

Optimization/Algorithms

GitHub & REST APIs

Quantum computing basics

Technical communication

Project management

Education

Bachelor’s degree in Computer Science, Engineering, Mathematics or related STEM

Advanced degree a plus

Tools

GitHub

REST APIs

Job description

About the role

D-Wave isseeking a Technical Account Manager (TAM)inFloridato lead technical engagements withresearch clientsand support their explorationofour quantumcomputingtechnology. In this client-facingroleyou’llact as a trusted technical advisorexternally, helping customersidentifyuse cases, solve complex problems, and achieve successful adoption of our platform.

Internally,you’llcollaborate closely with sales,product,professionalservicesandR&Dteams to ensure customer needs aremet,and value is delivered, acting as the head of accounts for D-Wave’s advanced computing business.

What you’ll do

• Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance

• Work with a dedicated team of D-Wave personnel from services, R&D, and support to hold regular technical meetings on active research projects, connecting the dots towards strengthening long-term research ecosystems

• Translate and present the D-Wave’s vision, strategy, and product roadmap to both executive-level and technical stakeholders at research organizations

• Convey customer requirements to internal product and development teams, advocating for client needs

• Communicate complex technical information clearly and effectively across multiple platforms and audiences

• Deliver technical presentations at large events such as conferences, webinars, and seminars

• Present ourquantum computing capabilitiestoresearchprospects, understanding their most critical computational challenges and mappingpotential project ideasaccordingly

• Support marketing efforts by hosting webinars, staffing conference booths, andrepresentingthe company at industry events

• Build andmaintainlong‑term technical relationships with customer teams across the project lifecycle

• Identifyand recommend new projects that canleveragetheD-Wave’ssolutions

• Serve as a technical resource on quantumcomputing, industry trends, and competitive positioning

• Expect 30%–50% travel to conferences, client meetings, training sessions, and sales events

About You

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus

• 5+ years combined experience in a technical customer-facing role (e.g.Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparablepost-sales account management experience with clients in large research organizations

• 2+ years of hands‑on Python programming experience in an enterprise environment

• Experience supportingclients in areas oflogistics, manufacturing,pharma, fintech, and/or research and educationisrequired

• Strong foundationin optimization, algorithms, or applied mathematics

• Experience with tools and platforms such as GitHub, and REST APIs

• Familiarity withquantum computing techniquesor operations research highly desired

• Proven ability to communicate technical content to both technical and non-technical stakeholders

• Project management experienceis a plus, but notrequired

A D-Waver’s DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Our Compensation Philosophy is Simple but Powerful:

We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team.

During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture) . The final offer is determined by your proficiencies within this level.****

Inclusion:

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

The Fine Print:

No 3rd party candidates will be accepted

It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.