Staff SysAdmin

General Dynamics Information Technology; Charlotte (NC); Remote; USD 110,000 - 140,000; Full time

Job summary

General Dynamics Information Technology, Inc. seeks a System Administrator Specialist to support NIH/NIAID’s ServiceNow environment and related platforms.

The role focuses on daily system configuration, performance optimization, capacity planning, access control, and incident response across ITSM/ITOM/CMDB, with hands-on service delivery in a large, complex enterprise. You will collaborate with developers, architects, and analysts to validate deployments, maintain runbooks, and ensure

Qualifications

• Bachelor's Degree (or equivalent experience) required.
• Hands-on System Administrator experience in a large computer-based environment.
• Experience administering or supporting ServiceNow (config, maintenance, user management, workflows, or integrations).
• Familiarity with ITSM/IT operations workflows.
• Basic scripting in JavaScript or similar within ServiceNow or enterprise platforms.

Responsibilities

• Perform daily configuration and operational tasks for the ServiceNow platform and supporting systems.
• Monitor and optimize system performance, including resource utilization and platform stability.
• Conduct system capacity analysis and assist with long-term planning for scalability.
• Manage user accounts, roles, permissions, and access controls per NIH/NIAID security standards.
• Support configuration updates, patching, troubleshooting, and routine health checks.
• Provide Tier 2 end-user support for ServiceNow and related tools.
• Coordinate with developers, architects, and business analysts for deployments and readiness checks.
• Maintain documentation for procedures, configurations, runbooks, and change records.
• Perform log reviews, error analysis, and basic root cause analysis of incidents.
• Support backup, restore, and disaster recovery testing as part of continuity requirements.

Skills

System administration

ServiceNow admin

ITSM

IT operations

Education

Bachelor's Degree or equivalent experience

Tools

ServiceNow

MID Servers

ITOM

CMDB

Discovery

Integration Hub

Security monitoring

Job description

IT Infrastructure and Operations

Job Qualifications

Business Continuity, Information Technology (IT) Systems, Information Technology Operations

Certifications and Description

GDIT is seeking a System Administrator Specialist to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program. In this role, you will perform daily system configuration and operational activities that support NIAID's ServiceNow environment and related platforms. You will optimize system performance, monitor resource utilization, assist users in accessing and using business systems, and support the stability, security, and efficiency of technical operations across ITSM, ITOM, CMDB, SecOps, VR, and integrated systems. This position requires hands-on operational support skills, familiarity with enterprise platforms, and experience delivering reliable system administration services in a large, complex environment.

Responsibilities

• Perform daily configuration and operational tasks for the ServiceNow platform and supporting systems.


• Monitor and optimize system performance, including resource utilization, data throughput, and platform stability.


• Conduct system capacity analysis and assist with long-term planning to ensure platform scalability.


• Maintain and administer user accounts, roles, permissions, and access controls in accordance with NIH and NIAID security standards.


• Support configuration updates, scheduled maintenance, patch application, troubleshooting, and routine system health checks.


• Assist users in accessing and using business systems, providing Tier 2 support for ServiceNow and related tools.


• Coordinate with developers, architects, and business analysts to support deployments and validate operational readiness for releases.


• Maintain documentation for system procedures, configurations, operational tasks, change records, and runbooks.


• Perform log reviews, error analysis, and basic root cause analysis for operational incidents.


• Support backup, restore, and disaster recovery testing as part of continuity-of-operations requirements.


• Bachelor's Degree (or equivalent experience).


• 3 or more years of experience performing system administration in a large computer-based environment.


• Hands-on experience administering or supporting ServiceNow, including configuration, operational maintenance, user management, workflows, or integrations.


• Basic scripting skills, including JavaScript or equivalent scripting ability used within ServiceNow or similar enterprise platforms.


• Experience performing daily system operations, configuration updates, maintenance, patching, and monitoring.


• Familiarity with ITSM or IT operations workflows.


• Experience documenting procedures and following structured change management practices.


• Ability to analyze system performance, resource utilization, and capacity trends.


• Strong problem-solving skills, communication skills, and customer support competency.

Additional Technical Experience

• ServiceNow certification such as CSA or related module-specific certification.


• Experience supporting ServiceNow ITOM, CMDB, Discovery, Service Mapping, or Integration Hub.


• Experience configuring and supporting MID Servers.


• Familiarity with log analysis tools or platform monitoring dashboards.


• Experience supporting compliance-driven federal environments.


• Experience troubleshooting basic JavaScript or platform logic issues.

Growth & Support

• Growth: AI-powered career tool that identifies career steps and learning opportunities


• Support: An internal mobility team focused on helping you achieve your career goals


• Community: Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Travel and Telecommuting

40 Travel Required:Less than 10% Telecommuting Options:Remote

Work Location

Work Location:Any Location / Remote

Additional Work Locations

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

Identity Verification and Security

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

Company Overview

A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.

Equal Opportunity Employer

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans