Staff Strategic Operations Program Manager - GTM

Wwshemi; New York (NY); Remote; USD 200,000 - 250,000; Full time

Job summary

Mercury is seeking a Staff Strategic Operations Program Manager - GTM to own the end-to-end GTM Engine, coordinating Growth Product, Growth Marketing, Revenue, and GTM Data across multiple regions.

You will maintain living RAID and decision logs, drive decisions in ambiguity, and design planning cycles and launch-readiness checks for four teams to operate on the same customer at the same time.

Qualifications

• 7+ years running cross-functional programs, ideally in B2B SaaS or fintech.
• GTM systems fluency. Experience with CRM, lifecycle, CDP, or attribution stacks.
• Structured thinking to synthesize multiple inputs into a clear view.
• Strong structured communication across stakeholders and teams.
• Bias to action; ownership and accountability in ambiguous situations.
• Low ego; behind-the-scenes collaborative contributor.
• AI fluency; demonstrated automation of work processes.

Responsibilities

• Own the program: plan, milestones, dependencies, and handoffs across Growth Product, Growth Marketing, Revenue and GTM Data.
• Maintain RAID and decision logs, surface data signals, and present options to leaders.
• Clarify ownership and drive decisions through ambiguity with productive conflict.
• Build the operating system: design planning cycles, reviews, and launch-readiness checks.

Skills

Cross-functional leadership

Structured thinking

Structured communication

Bias to action

AI fluency

Low ego

Tools

CRM systems

Job description

Staff Strategic Operations Program Manager - GTM

Mercury Remote - San Francisco, CA, New York, NY, Portland, OR, or within Canada or United States Posted 2026-11-05

This listing's locations Remote - San Francisco, CA, New York, NY, Portland, OR, or within Canada or United States

Workplace Remote

Compensation USD 199900–249900 (period not stated)

Department: Strategic Operations

Mercury builds the financial stack for ambitious businesses: banking*, cards, payments, credit, and the financial workflows that run on top of them. Our go-to-market organization spans Revenue, Marketing, Growth Product, and GTM Data, more than 200 people who acquire customers and help them use more of Mercury.

To do that, the four teams are building a shared GTM Engine: one view of the customer, every touchpoint logged, attribution everyone trusts, and Campaigns that share targeting and rules across channels. This role owns the whole program end to end. You would be that person, sitting on Mercury’s Strategic Operations team and embedded with GTM leadership.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What you’ll do:

Own the program

• Build and run the integrated plan for the GTM Engine across Growth Product, Growth Marketing, Revenue, and GTM Data: milestones, dependencies, critical path, and the handoffs between teams that no single team owns.
• Keep a living RAID log and decision log with clear owners. When a data signal slips and a campaign depends on it, you know first and arrive with options.
• Drive decisions through ambiguity: clarify ownership, force tradeoffs into the open, and use productive conflict to get to the right answer
• Prepare GTM Review so leaders spend their time deciding rather than reconstructing status.

Build the operating system

• Design the planning cycles, reviews, and launch-readiness checks that let four teams work the same customer at the same time.
• Make the engine legible: dashboards, written updates, and a single source of truth that a marketer, a sales leader, and a data scientist can all read.
• Build automation and agentic flows to run programs with efficiency and high quality

What we’re looking for:

• 7+ years running cross-functional programs, ideally in B2B SaaS or fintech.
• GTM systems fluency. You have worked inside a CRM, lifecycle, CDP, or attribution stack (Salesforce, Customer.io, Segment, or equivalents) closely enough to know what is hard about getting a new signal into a rep’s or a marketer’s workflow.
• Structured thinking. You take disparate inputs (four leaders, three functions, dozens of docs) and turn them into one picture of what is happening and what needs deciding.
• Strong structured communication
• Bias to action. You pick up the unowned next step, you do not let ambiguity sit, and you go talk to whoever has the answer.
• Low ego. This is a behind-the-scenes role.
• AI fluency. You have already automated some of your own work and can show the before and after.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

#LI-DNI

Total RewardsThe total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$199,900-$249,900 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: