Staff Specialist

Duke PA; Durham, Northern (NC, KY); Hybrid; USD 29,000 - 39,000; Full time

Job summary

Duke University’s Employee Occupational Health & Wellness is seeking a Staff Specialist to join our on-site team. You will coordinate appointments, manage health clearances, and support clinic operations with clinicians and staff across Duke Health.

You will handle confidential records, collaborate with multiple departments, and ensure timely, compliant health services delivery in a fast-paced environment.

Qualifications

• Three years of clerical or administrative experience.
• A bachelor's degree in a directly related field may substitute for part of the required experience.
• OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
• Experience in a healthcare, occupational health, or medical office environment is preferred.
• Strong customer service and communication skills.

Responsibilities

• Coordinate employee appointments, registration, scheduling, and discharge for occupational health services.
• Support surveillance programs, work-related injury visits, infectious disease exposures, and employee compliance initiatives.
• Process new employee health clearances by reviewing required documentation and updating applicable systems.
• Maintain confidential employee medical records in accordance with retention policies.
• Assist in other EOHW roles and duties as needed at various clinic locations.

Skills

Clerical experience

Customer service

MS Office

Communication skills

Education

Bachelor's degree in a related field

Job description

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School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Be You.

Employee Occupational Health & Wellness is looking for a Staff Specialist to join our team. In this role, you'll serve as a key member of our front-line operations, helping employees navigate occupational health services while supporting the clinical and administrative processes that keep our clinics running efficiently.

You'll interact with employees, providers, nurses, and departments across Duke Health to coordinate appointments, manage health clearances, maintain accurate records, and support employee care from start to finish. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing outstanding customer service, this is an opportunity to make a meaningful impact every day.

Key Responsibilities

Clinic Operations & Administrative Support

• Coordinate employee appointments, registration, scheduling, and discharge for occupational health services.
• Support surveillance programs, work-related injury visits, infectious disease exposures, and employee compliance initiatives.
• Process new employee health clearances by reviewing required documentation and updating applicable systems.
• Manage clinic schedules, including opening, blocking, and rescheduling appointments as operational needs require.
• Communicate with employees, supervisors, and external providers to coordinate specialty care and follow-up services.
• Work efficiently across multiple electronic systems while ensuring accuracy and confidentiality.

Clinical & Provider Support

• Support providers and nurses with documentation, chart audits, and data entry.
• Maintain OSHA reporting information and assist with required regulatory documentation.
• Communicate health recommendations and work restrictions to supervisors and other stakeholders as appropriate.
• Assist the Physical Therapy team by coordinating communication with employees, providers, and Workers' Compensation adjusters.

Reporting, Records & Operational Support

• Review clinic reconciliation reports and resolve discrepancies to support accurate billing and documentation.
• Prepare activity reports and assist with operational reporting needs.
• Maintain confidential employee medical records in accordance with record retention policies.
• Assist in other EOHW roles and duties as operational needs arise at any EOHW, Live for Life or PAS clinic location.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Minimum Requirements:

• Three years of clerical or administrative experience.
• A bachelor's degree in a directly related field may substitute for part of the required experience.
• OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Preferred Qualifications:

• Experience in a healthcare, occupational health, or medical office environment.
• Strong customer service and communication skills.
• Experience scheduling appointments and working with electronic medical record systems.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office applications and multiple database systems.

Other Requirements:

• (No additional requirements specified.)

This position is:

Onsite. The work is performed on-site at the designated Employee Occupational Health & Wellness clinic location

Be Bold.

• Be the first point of contact for employees seeking occupational health services.
• Coordinate essential employee health processes that support a safe and healthy workforce.
• Partner with providers, nurses, and departments across Duke Health to ensure exceptional service.
• Maintain accurate documentation and compliance while supporting regulatory requirements.
• Contribute to a collaborative team dedicated to operational excellence and employee well-being.

Choose Duke.

Joining Duke means becoming part of a nationally recognized organization committed to caring for the people who care for others. As a Staff Specialist within Employee Occupational Health & Wellness, you'll play an important role in supporting the health, safety, and readiness of Duke's workforce.

You'll work alongside a collaborative team in a mission-driven environment where your contributions directly impact employee care and clinic operations. Duke offers opportunities for professional growth, continuous learning, and meaningful work that makes a difference every day.

Duke University is an Affine Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $20.60 to USD $28.65. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer:

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.