Staff Solutions Engineer – Northeast

Jobicy; United States; À distance; USD 140 000 - 190 000; Plein temps

Résumé du poste

Kong is seeking a Staff Solutions Engineer to be the technical advisor at the epicenter of the API and AI connectivity revolution. You’ll help enterprises architect secure, scalable API ecosystems and navigate the agentic AI era.

Lead multi-stakeholder deals, mentor junior SEs, run technical feasibility workshops, author technical blogs, and contribute to product direction. This role blends deep engineering rigor with executive influence in a fast-paced environment.

Qualifications

• Experience owning complex, enterprise-level deals with multiple stakeholders.
• Experience mentoring other SEs or technical team members.
• Hands-on with Docker, Kubernetes and cloud-native platforms.
• Familiar with REST and GraphQL APIs, CI/CD pipelines, and API security patterns.
• Experience with AI-assisted development tooling.
• Knowledge of AI/LLM architectures and governance patterns.

Responsabilités

• Support field sales by demonstrating Kong’s API and AI connectivity platform.
• Conduct discovery conversations to map customer needs to Kong solutions.
• Lead technical validation, POCs, and stakeholder alignment.
• Own technical strategy for complex enterprise deals from qualification to close.
• Mentor junior SEs and coach on deal strategy and discovery methods.
• Create technical documentation for DevOps and services engagements.
• Deliver demonstrations of Kong’s governance capabilities and AI patterns.
• Run Technical Feasibility Workshops to assess fit for AI architectures.

Connaissances

Enterprise deals

Stakeholder management

Mentoring

APIs (REST/GraphQL)

Cloud-native platforms

AI tooling

Communication

Outils

Docker

Kubernetes

CI/CD pipelines

OAuth2/OIDC/mTLS

MCP (Model Context Protocol)

Description du poste

Are you ready to unlock intelligence?

About the Role:

Are you ready to sit at the epicenter of the API and AI connectivity revolution? As a Staff Solutions Engineer at Kong, you won’t just be selling a platform — you’ll be a trusted technical advisor helping the world’s most innovative enterprises architect secure, scalable API ecosystems while navigating the transition into the agentic AI era. Kong sits at the intersection of API management and AI connectivity, and you’ll be the person who makes that story real for customers.

What You’ll Do:

• Support field sales in helping customers understand the value of the Kong API and AI connectivity platform.
• Conduct discovery conversations to understand customer requirements and map them to Kong solutions, from initial product reviews through to production.
• Support POCs throughout the entire evaluation process, owning technical validation and stakeholder alignment.
• Ensure customer satisfaction across your assigned set of accounts.
• Collaborate with support, product, and engineering teams to advocate for customer needs.
• Create technical documentation for DevOps, implementations, and services engagements.
• Lead and support API Management and AI Goverance evaluations, including scoping API/AI use cases, LLM traffic management, and governance requirements.
• Deliver demonstrations of Kong’s API & AI governance and agentic connectivity capabilities, including Model Context Protocol (MCP) governance, semantic caching, prompt guardrails, and shadow AI detection.
• Run API & AI-focused Technical Feasibility Workshops (TFWs) to validate Kong’s fit for modern and/or AI/agentic architectures.
• Own the technical strategy for complex, multi-stakeholder enterprise deals from qualification through close.
• Mentor and coach junior SEs on technical skills, discovery methods, and deal strategy.
• Drive thought leadership by authoring technical blogs, hosting webinars, speaking at industry events and conferences such as AWS re:Invent, Google Next, API & AI summit, and regional events
• Influence product direction by synthesizing customer feedback and market signals into actionable input for the product team.
• And any additional tasks required by manager.

What You’ll Bring:

• 7+ years of software engineering and/or solutions engineering experience at a SaaS, open source, or enterprise software company.
• Proven track record owning complex, enterprise-level deals with multiple technical and executive stakeholders.
• Experience mentoring or coaching other SEs or technical team members.
• Experience with Docker, Kubernetes, and cloud-native platforms.
• Experience with REST and GraphQL APIs, CI/CD pipelines, and API security patterns (OAuth2, OIDC, mTLS).
• Hands-on experience with AI-assisted development tooling — Claude Code, GitHub Copilot, OpenAI Codex, or equivalent is required.
• Working knowledge of AI/LLM architectures, including model routing, rate limiting, semantic caching, and prompt governance.
• Familiarity with Model Context Protocol (MCP) and agentic AI patterns.
• Solid understanding of cloud computing trends and open source business models.
• Strong listener and communicator — you can confidently lead discussions with engineers, architects, and executives.
• Enthusiasm for working in a high-profile, fast-paced environment at the intersection of API and AI connectivity.

#LI-JS2

About Kong:

Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.