Staff Solutions Engineer - Northeast

Kong Inc.; Northern (KY); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Kong Inc. is seeking a Staff Solutions Engineer to act as a trusted technical advisor for enterprise customers, architecting secure, scalable API ecosystems and guiding AI connectivity initiatives.

You’ll engage with executives and engineers to map requirements to Kong solutions, lead POCs, and drive multi-stakeholder deals. You will mentor junior SEs, author technical blogs, present at industry events, and influence product direction by translating customer feedback into actionable input for

Qualifications

• Experience owning complex enterprise deals with multiple stakeholders.
• Mentor or coach other SEs or technical teams.
• Strong API security and cloud-native platform knowledge.
• Hands-on with AI-assisted development tooling.

Responsibilities

• Support field sales by articulating Kong value for API and AI connectivity.
• Lead technical discovery and map requirements to Kong solutions.
• Own POC validation and stakeholder alignment across deals.
• Deliver demonstrations of Kong’s governance capabilities.
• Mentor junior SEs and coach deal strategy.
• Create technical docs for implementations and services.
• Lead technical workshops to validate fit for AI/agentic architectures.
• Influence product direction with customer feedback.

Skills

Enterprise deals

Mentoring

Communication

Cloud platforms

AI/LLM knowledge

Stakeholder management

Discovery methods

Tools

Docker

Kubernetes

REST APIs

GraphQL APIs

CI/CD pipelines

API security (OAuth2, OIDC, mTLS)

Claude Code

GitHub Copilot

OpenAI Codex

Job description

Are you ready to unlock intelligence?

As a Staff Solutions Engineer at Kong, you won’t just be selling a platform — you’ll be a trusted technical advisor helping the world’s most innovative enterprises architect secure, scalable API ecosystems while navigating the transition into the agentic AI era. Kong sits at the intersection of API management and AI connectivity, and you’ll be the person who makes that story real for customers.

What You’ll Do

• Support field sales in helping customers understand the value of the Kong API and AI connectivity platform.

• Conduct discovery conversations to understand customer requirements and map them to Kong solutions, from initial product reviews through to production.

• Support POCs throughout the entire evaluation process, owning technical validation and stakeholder alignment.

• Ensure customer satisfaction across your assigned set of accounts.

• Collaborate with support, product, and engineering teams to advocate for customer needs.

• Create technical documentation for DevOps, implementations, and services engagements.

• Lead and support API Management and AI Goverance evaluations, including scoping API/AI use cases, LLM traffic management, and governance requirements.

• Deliver demonstrations of Kong’s API & AI governance and agentic connectivity capabilities, including Model Context Protocol (MCP) governance, semantic caching, prompt guardrails, and shadow AI detection.

• Run API & AI-focused Technical Feasibility Workshops (TFWs) to validate Kong’s fit for modern and/or AI/agentic architectures.

• Own the technical strategy for complex, multi-stakeholder enterprise deals from qualification through close.

• Mentor and coach junior SEs on technical skills, discovery methods, and deal strategy.

• Drive thought leadership by authoring technical blogs, hosting webinars, speaking at industry events and conferences such as AWS re:Invent, Google Next, API & AI summit, and regional events

• Influence product direction by synthesizing customer feedback and market signals into actionable input for the product team.

• And any additional tasks required by manager.

What You’ll Bring

• 7+ years of software engineering and/or solutions engineering experience at a SaaS, open source, or enterprise software company.
• Proven track record owning complex, enterprise-level deals with multiple technical and executive stakeholders.
• Experience mentoring or coaching other SEs or technical team members.
• Experience with Docker, Kubernetes, and cloud-native platforms.
• Experience with REST and GraphQL APIs, CI/CD pipelines, and API security patterns (OAuth2, OIDC, mTLS).
• Hands-on experience with AI-assisted development tooling — Claude Code, GitHub Copilot, OpenAI Codex, or equivalent is required.
• Working knowledge of AI/LLM architectures, including model routing, rate limiting, semantic caching, and prompt governance.
• Familiarity with Model Context Protocol (MCP) and agentic AI patterns.
• Solid understanding of cloud computing trends and open source business models.
• Strong listener and communicator — you can confidently lead discussions with engineers, architects, and executives.
• Enthusiasm for working in a high-profile, fast-paced environment at the intersection of API and AI connectivity.

#LI-JS2

About Kong:

Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.