Staff Solutions Engineer (Dubai)

Kong Inc.; United States; Remote; USD 140,000 - 170,000; Full time

Job summary

Kong Inc. in the United States is seeking an experienced Solution Engineer to support Enterprise & Strategic accounts and lead the technical sale cycle in alignment with the Account Executive team.

You will demonstrate API Management and connectivity solutions, grow trusted client relationships from discovery through production, support PoCs, onboard customers, and collaborate with product, engineering and support teams to ensure success and 100% customer satisfaction.

Qualifications

• 7+ years of pre-sales solution engineering or equivalent experience in SaaS, Open-source or Enterprise Software.
• Experience working with Open-source technology.
• Foundational knowledge/understanding of API Management & Integration, Cloud computing trends, Open-source business models.
• Confident ability to present and lead discussions with C-level executives as well as Product Managers and Engineers.
• Enthusiasm for working in a high-profile, fast-paced startup culture.

Responsibilities

• Support field sales in helping customers understand the value of the API Management and Connectivity solutions.
• Grow trusted client relationships throughout the sales lifecycle from discovery/requirement gathering to product reviews/demos and into production.
• Support PoCs throughout the evaluation process.
• Onboard and train new customers and establish revenue potential with existing customers.
• Coordinate with support, product, and engineering teams to prioritize customer needs and ensure 100% satisfaction across assigned accounts.
• Create technical documentation for DevOps, implementations, and services engagements.
• Participate in lead generation activities such as blogs, webinars, industry events, etc.
• Perform any additional tasks as required by the manager.

Skills

Pre-sales experience

Open-source technologies

Executive communication

API Management

Cloud computing

Tools

Docker

Kubernetes

NGINX

AWS

Postgres

Cassandra

Linux

Job description

Are you ready to unlock intelligence?

About the Role:

As part of our Sales organization, the company's Solution Engineers play an instrumental role in our continued growth and success as they align with our Account Executive team and lead the technical sale cycle with both new and existing customers. This is a position supporting Enterprise & Strategic accounts within the UAE region. If you are someone who is motivated by the opportunity to drive new business while learning and evangelizing our cutting‑edge technology, we want to speak to you!

What You'll Do:

• Support field sales in helping customers understand the value of the the company API Management & Connectivity solutions.
• Grow trusted client relationships throughout the entire sales lifecycle from initial discovery/ requirement gathering, to product reviews/ demos, and into production.
• Support PoCs throughout the entire evaluation process.
• Onboard and train new customers and establish revenue potential with existing customers.
• Coordinate with support, product, and engineering teams to prioritize customer needs and ensure 100% satisfaction across assigned set of accounts.
• Create technical documentation for DevOps, implementations, and services engagements.
• Participate in creative lead generating activities such as creating blog posts, leading webinars, working industry events, etc.
• And any additional tasks required by manager.

What You'll Bring:

• 7+ years of pre‑sales Solution Engineering or relevant experience at a SaaS, Open‑source or Enterprise Software company.
• Experience working with Open‑source technology.
• Foundational knowledge/ understanding of API Management & Integration, Cloud computing trends, Open‑source business models.
• Confident ability to present and lead discussions with C or Director level executives as well as Product Managers and Engineers.
• Enthusiasm for working in a high profile, fast‑paced startup culture.

Bonus Points:

• Previous experience with API Gateway or Service Mesh is preferred.
• Experience with Docker or Kubernetes.
• Strong knowledge of NGINX, HTTP, AWS, Postgres, and/ or Cassandra.
• Fluency working on Linux OSes.
• Familiarity with DevOps and CD/CI pipeline.
• Any knowledge on DCOS/Mesos and Docker Swarm is a plus.

#LI-TR1

About the company:

the company, the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, the company's unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic - on any model, any cloud. For more information, visit www.konghq.com.