Staff Software Engineer, Test (Contact Center Pro)

ServiceTitan; United States; On-site; USD 136,000 - 183,000; Full time

Job summary

Join a leading company as a Staff Software Engineer, Test (Contact Center Pro). Be at the forefront of driving automation coverage and shaping quality assurance methodologies in a dynamic environment. Ideal candidates will possess a deep understanding of test strategies and strong programming skills. ServiceTitan offers a supportive culture to innovate and make significant impacts.

Benefits

Flexible time off

Comprehensive onboarding program

Company-paid medical, dental, and vision

401k match

Parental leave and support

Qualifications

• 10+ years hands-on software quality assurance testing experience.
• 8+ years hands-on test automation development experience.
• Experience with CI/CD tools and automation tools.

Responsibilities

• Drive automation coverage and test strategies with Engineers.
• Oversee execution of test cycles and defect reporting.
• Create automation scripts for new functionality.

Skills

Software quality assurance

Test automation

Object Oriented Programming

C#

JavaScript

Agile Testing

Web testing (HTML, CSS)

Education

BS in Computer Science or related engineering field

Tools

Git

Cypress.io

Job description

Staff Software Engineer, Test (Contact Center Pro)

Join to apply for the Staff Software Engineer, Test (Contact Center Pro) role at ServiceTitan

Staff Software Engineer, Test (Contact Center Pro)

Join to apply for the Staff Software Engineer, Test (Contact Center Pro) role at ServiceTitan

Ready to be a Titan?

Ready to be a Titan?

You will be part of the Engineering leadership team at ServiceTitan responsible for the technical direction of our product. We provide exciting opportunities to make an immediate impact in our rapidly growing startup. We are quality minded, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities.

We are looking for someone to lead all technical aspects of an engineering team at ServiceTitan. We need a highly technical, forward-looking, leader who will own the technical vision of a squad and be accountable for the successful execution of that vision. We also desire those who can balance rapid iteration and development with high product quality expectations and who are innovative and comfortable with ambiguity.

What you’ll do:

• Drive our automation coverage by working closely with Engineers, Product Managers, and Designers on test planning and building automated test cases and extending our test infrastructure.
• Guide developers to understand how to automate testing from code authoring through integration and system testing, based on the product architecture and requirements
• Design and evolve test strategies that employ modern test tools and techniques including AI where applicable
• Oversee execution of test cycles to ensure comprehensive and repeatable test coverage
• Create automation scripts for new functionality and regression testing
• Drive innovation of test frameworks and test tools as needed
• Oversee defect reporting, tracking, resolution and closure across multiple teams
• Multitask between triaging issues, authoring test plans and automated tests, reviewing coverage and handling intake from existing and emergent feature development pipelines
• Must be self-motivated and know when to seek guidance and be able to handle periods of uncertainty and ambiguity; detail-orientation is a must
  
  

What you’ll bring:

• 10+ years hands-on software quality assurance testing experience, preferably with web and mobile applications in the software development industry
• 8+ years hands-on software test automation development experience (UI and API)
• Experience with Web testing elements such as HTML, CSS, XPath, etc Deep knowledge of Object Oriented Programming concepts, experience with C# and JavaScript and testing expertise across unit, integration and system levels.
• Experience with code deployments and version control systems (Git), CI/CD tools (TeamCity, Jenkins, CircleCI, etc) and automation tools (Cypress.io preferred)
• Experience driving the Test Pyramid and Agile Test Quadrants concepts in organizations BS in Computer Science or related engineering field preferred.
• Able to multi-task, triage issues, react well to changes, work independently in a fast paced environment
• Must be self-motivated and know when to seek guidance; detail-orientation is a must
  
  

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
  
  

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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