Staff Software Engineer, Robinhood Command Center

Robinhood Markets, Inc.; Bellevue (WA); Hybrid; USD 230,000 - 270,000; Full time

Benefits offered by this job

Health insurance

Equity ownership

401(k) matching

Bonuses

Job summary

Robinhood Markets, Inc. is seeking a Staff Senior Engineer for the Robinhood Command Center to lead incident response, reliability tooling, and observability across Robinhood’s services.

Based in Menlo Park with in-person attendance three days a week, you will shape processes, dashboards, and cross-team collaboration. The role emphasizes incident leadership, MTTD/MTTR improvements, and scalable reliability strategies, including multi-region design and postmortem governance.

Qualifications

• 8+ years of software engineering experience, including significant experience operating production systems.
• 3+ years focused on reliability engineering, infrastructure, distributed systems, or production operations.
• Hands-on experience serving in incident leadership roles (e.g., IMOC, incident commander, primary oncall).
• Strong communication and cross-functional collaboration skills, especially during high-severity incidents.
• Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design.
• Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies.
• Familiarity with modern observability stacks (e.g., OpenTelemetry, Prometheus, Grafana).
• Demonstrated ability to drive measurable improvements in MTTD, MTTR, availability, or customer impact.

Responsibilities

• Lead incident mitigation efforts by coordinating service owners, facilitating time-sensitive decisions like rollbacks, traffic shifts, and maintaining a clear source of truth during active incidents.
• Own incident discovery at the company level by defining and maintaining global dashboards and alerts tied to critical user journeys (CUJs), availability, and business-impact metrics.
• Own and evolve incident response tooling and processes, including education, adoption, and measurement of MTTD/MTTR improvements.
• Drive post-incident governance and learning, defining standards for postmortems, SEV reviews, and follow-up tracking to ensure durable reliability improvements.
• Design and implement next-generation failure mitigation strategies that avoid full-region or full-datacenter failovers.
• Define and build frameworks to improve monitoring, alerting, and observability across hundreds of services and systems.

Skills

Software engineering

Reliability engineering

Incident leadership

Communication

Observability

Multi-region infra

Tools

OpenTelemetry

Prometheus

Grafana

Job description

Staff Software Engineer, Robinhood Command Center

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team & role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Robinhood Command Center (RCC) is a newly formed reliability team that serves as the front line for detecting, coordinating, and mitigating production incidents across Robinhood.

As part of Robinhood’s broader reliability initiative, RCC works closely with product engineering, reliability, observability, infrastructure, and business teams to reduce customer impact and shorten incident duration.

As a Staff Senior Engineer, you will be part of the founding RCC team, helping define how Robinhood responds to and learns from incidents at scale. This is a highly visible role focused on incident leadership, operational excellence, and reliability tooling. You will not own product services or core infrastructure, but you will own the processes and tools that enable fast, high-quality incident response.

This role is based in our Menlo Park, California office, with in-person attendance expected at least 3 days per week.

What you'll do:

• Serve as a technical leader driving the long-term reliability and observability strategy across Robinhood’s infrastructure
• Partner closely across many different types of engineers to raise the bar for operational excellence and incident response
• Lead incident mitigation efforts by coordinating service owners, facilitating time-sensitive decisions like rollbacks, traffic shifts, and maintaining a clear source of truth during active incidents
• Develop and maintain incident management processes and procedures to ensure timely resolution and minimize customer impact
• Own incident discovery at the company level by defining and maintaining global dashboards and alerts tied to critical user journeys (CUJs), availability, and business-impact metrics
• Own and evolve incident response tooling and processes, including education, adoption, and measurement of MTTD/MTTR improvements
• Drive post-incident governance and learning, defining standards for postmortems, SEV reviews, and follow-up tracking to ensure durable reliability improvements
• Design and implement next-generation failure mitigation strategies that avoid full-region or full-datacenter failovers
• Define and build frameworks to improve monitoring, alerting, and observability across hundreds of services and systems
• Define and own the roadmap of bringing observability to critical user journeys for Robinhood’s products
• Deliver key insights and executive-level reporting to enable better business decisions around service quality and reliability
• Act as a force multiplier through mentoring, technical influence, and contributions to hiring and engineering culture

What you bring:

• 8+ years of software engineering experience, including significant experience operating production systems
• 3+ years focused on reliability engineering, infrastructure, distributed systems, or production operations
• Hands-on experience serving in incident leadership roles (e.g., IMOC, incident commander, primary oncall)
• Strong communication and cross-functional collaboration skills, especially during high-severity incidents
• Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design
• Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies
• Familiarity with modern observability stacks (e.g., OpenTelemetry, Prometheus, Grafana)
• Demonstrated ability to drive measurable improvements in MTTD, MTTR, availability, or customer impact

What we offer:

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Base Pay Range:

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$230,000 - $270,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$203,000 - $238,000 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$180,000 - $211,000 USD

Click here to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Equal Employment Opportunity Information

At Robinhood, we care deeply about diverse representation in our workforce as it supports our mission to democratize finance for all. In support of this goal, we encourage applicants to voluntarily identify demographic information. This information helps us to continue building a more inclusive workplace and to ensure effective recruiting programs that are inclusive of individuals across all backgrounds.

Self-identifying in this section is completely voluntary and if you choose not to provide any information, please select the “I don't wish to answer” option under that question. Whatever your decision, data that you provide in this section will not be considered in the hiring process or thereafter. Individuals seeking employment at Robinhood are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, marital status, ancestry, physical or mental disability, neurodivergence, veteran status, gender identity or expression, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity recordkeeping, reporting, and other legal requirements, and to be used in our efforts to recruit a diverse workforce. Any information that you do provide will be recorded and maintained in a confidential manner. For more information on EEOC definitions, please reference this document .

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