Staff Software Engineer - L4 Engineering

DDN; Myrtle Point (OR); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading AI and data storage solutions provider is seeking an experienced technical expert to manage customer escalations and enhance product performance. The ideal candidate will have extensive experience in enterprise storage and cloud infrastructure. This opportunity supports remote work and emphasizes career advancement in a collaborative environment.

Qualifications

• 10+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering.
• Deep understanding of file systems (POSIX, NFS, S3).
• Proven debugging skills at various levels.
• Hands-on experience with AI/ML data pipelines.
• Exceptional communication and executive reporting skills.

Responsibilities

• Own critical customer case escalations, including root cause analysis.
• Act as the technical expert for Infinia.
• Build tooling and write code fixes for performance.
• Partner with Field CTOs and Sales Engineers for customer success.
• Drive adoption of observability and automation using AI/ML.

Skills

Enterprise storage expertise

Distributed systems knowledge

Cloud infrastructure experience

Communication skills

Debugging skills

Python scripting

Tools

Linux

AI/ML tools

Observability platforms like Prometheus

Job description

Overview

Employer Industry: AI and Data Storage Solutions

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely with flexibility in your location
• Collaborate with a dynamic and driven team focused on engineering excellence
• Engage in challenging and meaningful work that shapes the future of AI and data management
• Participate in a flat organizational structure that encourages hands-on involvement

What to Expect (Job Responsibilities)

• Own critical customer case escalations end-to-end, including deep root cause analysis and mitigation strategies
• Act as the technical expert for Infinia, helping customers maximize value from the product
• Build tooling and write code fixes to enhance Infinia's performance
• Partner with Field CTOs and Sales Engineers to ensure customer success and translate technical issues into business impact statements
• Drive adoption of observability, automation, and self-healing support mechanisms using AI/ML tools

What is Required (Qualifications)

• 10+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering
• Deep understanding of file systems (POSIX, NFS, S3), storage performance, and Linux kernel internals
• Proven debugging skills at system/protocol/app levels
• Hands-on experience with AI/ML data pipelines, container orchestration, and GPU-based architectures
• Exceptional communication and executive reporting skills

How to Stand Out (Preferred Qualifications)

• Experience with similar scale-out file systems and/or S3 storage
• Strong scripting/coding ability in Python, Bash, or Go
• Familiarity with observability platforms such as Prometheus and Grafana
• Knowledge of replication, consistency models, and data integrity mechanisms
• Exposure to Sovereign AI or LLM model training environments

#AI #DataStorage #EngineeringExcellence #CareerGrowth #RemoteWork

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