Staff Software Engineer, GenAI Chatbots

Robinhood; Menlo Park (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

An innovative fintech company is seeking a Staff Software Engineer to revolutionize customer care through generative AI. This role offers the opportunity to design and develop cutting-edge AI solutions that enhance customer experiences across the platform. You will work closely with AI/ML teams to create robust chatbot solutions, ensuring that millions of users receive timely and empathetic support. If you're passionate about AI and eager to lead initiatives in a fast-paced environment, this position is your chance to make a significant impact in democratizing finance for all. Join a diverse team committed to innovation and collaboration, and help shape the future of financial services.

Benefits

100% paid health insurance for employees

90% coverage for dependents

Annual lifestyle wallet

Lifetime maximum benefit for family forming

Dedicated mental health support

Generous time away including paid time off

Catered meals in the office

Fully stocked kitchens

Geo-specific commuter benefits

Qualifications

• 8+ years of software engineering experience focused on AI/ML and chatbot development.
• Strong analytical skills and proven leadership in engineering projects.

Responsibilities

• Design and deploy generative AI solutions to enhance customer care experience.
• Collaborate with teams to ensure seamless integration of AI technologies.

Skills

Software Engineering

Generative AI

Natural Language Processing

Chatbot Development

Machine Learning

Cross-functional Collaboration

Problem-Solving

Mentorship

Education

Bachelor's Degree in Computer Science or related field

Tools

AI/ML frameworks

Software Development Tools

Job description

Join a leading fintech company that’s democratizing finance for all.

Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

With growth as the top priority...

The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team + role

As a Staff Software Engineer in Customer Care group, you’ll play a pivotal role in shaping the future of our customer experience through cutting-edge generative AI technologies. You’ll partner closely with our AI/ML teams and other product teams to create AI-powered chatbot solutions that transform how we support our customers. Your contributions will be crucial in empowering us to build robust, high-quality solutions that deliver exceptional customer experience at scale.

You will have the opportunity to be at the forefront of AI innovation at Robinhood. Your work will directly influence the way millions of people interact with our platform, ensuring they have access to timely, accurate, and empathetic support. If you are passionate about generative AI, eager to solve complex problems, and excited by the prospect of leading key initiatives within a fast-paced and evolving company, this role is perfect for you.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What You’ll Do

• Design, Develop, and Deploy: Architect, build, and maintain scalable generative AI solutions that enhance our customer care experience, leveraging the latest advancements in LLMs, natural language processing and machine learning.
• Collaborate Across Teams: Work alongside the AI team, machine learning platform, product managers, and CX teams to ensure our solutions are integrated seamlessly and align with company goals. You will have direct interaction with senior leadership, allowing you to influence the company’s AI technical strategy at the highest levels.
• Innovate and Experiment: Lead and contribute to the ideation and prototyping of new features, experimenting with AI models to continuously improve the accuracy, responsiveness, and reliability of our chatbots.
• Mentor and Lead: Provide technical leadership and mentorship to other engineers, fostering a culture of innovation and continuous learning within the team.
• Ensure Quality and Compliance: Implement rigorous testing, monitoring, and security protocols to ensure our AI solutions are robust, scalable, and compliant with industry standards.

What You’ll Bring

• Technical Expertise: Extensive experience (8+ years) in software engineering with a strong focus on chatbot development, generative models, AI/ML and natural language processing.
• Cross-functional Collaboration: Proven track record of working effectively across diverse teams and disciplines, with strong communication skills that facilitate seamless integration of AI technologies into broader projects.
• Leadership: Demonstrated experience in leading engineering projects and mentoring junior engineers, with a passion for fostering a collaborative and innovative team environment.
• Problem-Solving Skills: Strong analytical and problem-solving abilities, with a track record of tackling complex technical challenges in a fast-paced environment.
• Industry Knowledge: A strong understanding of AI chatbots in customer care is highly valued, and familiarity with the financial services industry is an added advantage.
• Passion for Innovation: A deep interest in the latest AI technologies and a drive to push the boundaries of what’s possible in the customer care domain.

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights.