Staff Software Engineer, Forward Deployed

Workman Labs; San Francisco (CA); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Workman Labs is seeking a Staff Software Engineer, Forward Deployed to help enterprise customers deploy, scale, and operationalize AI workloads on fal Serverless. You will join a fast-moving team bridging Sales, Product, and Infrastructure.

You will own deployments on onboarding calls, design robust integrations, and translate customer feedback into actionable specs while improving tooling and documentation. This role is on-site in the SF area.

Qualifications

• Strong engineering background with TypeScript, Python, Postgres, and Next.js.
• Experience working with customers in a technical capacity.
• Able to work in ambiguous customer problems and deliver fast.
• Excellent written communication turning conversations into specs.
• Experience across APIs, infrastructure, and cloud environments.
• High ownership in a fast-moving environment.

Responsibilities

• Join enterprise onboarding calls and act as the technical owner for deployments Unique
• Help customers integrate their models into fal Serverless (APIs, scaling, observability, deployment workflows)
• Debug customer issues end-to-end across frontend, backend, and infra layers
• Translate customer feedback into clear product specs, tasks, and engineering priorities
• Build custom proofs-of-concept or lightweight integrations to unblock adoption
• Identify repeatable patterns across customers and turn them into reusable product features
• Improve internal tooling, onboarding flows, and docs based on real customer pain points

Skills

TypeScript

Python

PostgreSQL

Next.js

Job description

Staff Software Engineer, Forward Deployed

Highly technical, customer-facing engineer helping enterprise customers deploy, scale, and operationalize AI workloads on fal Serverless — the bridge between Sales, Product, and Infrastructure.

$150,000 – $230,000 / yr

Location

On-site

Seniority

Staff

Compared with 49 other Engineering roles: Common across similar roles Unique to this role

What you'll do

Responsibilities

• Join enterprise onboarding calls and act as the technical owner for deployments Unique
• Help customers integrate their models into fal Serverless (APIs, scaling, observability, deployment workflows)
• Debug customer issues end-to-end across frontend, backend, and infra layers
• Translate customer feedback into clear product specs, tasks, and engineering priorities
• Build custom proofs-of-concept or lightweight integrations to unblock adoption
• Identify repeatable patterns across customers and turn them into reusable product features
• Improve internal tooling, onboarding flows, and docs based on real customer pain points

What you'll need

Experience

• Strong engineering background: TypeScript, Python, Postgres, and Next.js
• Experience working with customers in a technical capacity (Solutions Engineer, Forward Deployed Engineer, DevRel, or similar)
• Comfortable jumping into ambiguous customer problems and finding solutions fast
• Can understand complex systems and communicate with technical and non-technical stakeholders
• Strong written communication: turning customer conversations into actionable specs
• Experience across APIs, infrastructure, and cloud environments
• High ownership mentality; comfort in a fast-moving, low-process environment