Staff Software Engineer, CRM

Worky; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Storable is hiring a Staff Software Engineer to shape the next chapter of our CRM platform—a large-scale, multi-tenant SaaS application that powers communications for storage operators. You will stabilize and scale the CRM stack, improve reliability and data-sync, and lay groundwork for an event-driven architecture in an AI-enhanced delivery lifecycle.

This hands-on leadership role blends architecture, technical strategy, mentoring, and cross-team alignment, with emphasis on designing scalable

Qualifications

• 8+ years of professional software engineering experience.
• Experience leading CRM-scale SaaS initiatives and multi-team programs.
• Strong design of distributed systems with a track record of reliability.
• Proven mentoring and cross-team leadership across engineering groups.

Responsibilities

• Take on the largest, most ambiguous CRM domain problems and decompose into clear workstreams.
• Own the technical strategy and architecture for CRM initiatives across teams.
• Act as a directly responsible owner for reliability and correctness in high-risk areas.
• Proactively identify high-value work and drive large cross-team initiatives from design to delivery.
• Raise release and deployment standards and promote safer delivery workflows.
• Write production-ready code across Angular, Node.js/TypeScript, Phalcon/PHP, and databases.
• Design end-to-end observability with metrics, logs, and traces and meaningful dashboards.
• Evaluate AI-assisted development to improve velocity, quality, and reliability.
• Set technical direction for scaling CRM stack toward modular, event-driven architecture.

Skills

Leadership

API design

Distributed systems

Mentoring

Performance

Tools

Angular

Node.js/TypeScript

Phalcon/PHP

MySQL

Redis

Elasticsearch/OpenSearch

AWS

Datadog/Grafana/CloudWatch

Job description

About Storable

At Storable, we're redefining property management for specialty real estate. Powered by AI and three decades of industry data, Storable empowers over 33,000 self-storage facilities with the industry's only fully integrated technology platform. Our end-to-end solutions-from management software and demand generation to CRM tools and delinquency solutions-help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, Storable helps you Win More every day. Explore our platform solutions at storable.com .

Overview

Thousands of self-storage operators rely on Storable's CRM platform every day to win and keep customers - capturing leads, handling inbound and outbound calls, sending SMS and email, managing collections, and syncing tenant, unit, and reservation data with their Facility Management Systems (FMS). Our goal is for CRM to be the communication engine operators trust, so they can focus on their customers instead of their software.

We're looking for a Staff Software Engineer to shape the next chapter of the CRM platform - a large-scale, multi-tenant SaaS application at the center of how operators communicate with their customers. It's at an inflection point: the near-term mission is to stabilize and scale it - improving reliability, data-sync correctness, and performance across high-throughput, integration-heavy workflows - while laying the groundwork for an event-driven, microservice-based architecture aligned with Storable's enterprise standards and the Architecture platform.

This is a hands-on leadership role. You'll spend roughly 40-50% of your time in the codebase; the rest goes to architecture, technical strategy, mentoring, and cross-team alignment. Your impact reaches beyond the problems you solve to the engineers you help solve harder ones. We're transforming our engineering organization through AI-assisted development, and you'll help define how AI fits into our delivery lifecycle, workflows, and platform evolution.

What you'll do every day

Take on the largest, most ambiguous problems spanning the CRM domain and adjacent teams, decomposing multi-team initiatives into clear, well-sequenced workstreams that can be delivered safely and predictably.

Own the technical strategy and architecture for CRM initiatives that span multiple teams, making pragmatic, business-aware tradeoffs across cost, scalability, performance, reliability, and delivery, and grounding decisions in data.

Act as a directly responsible owner for reliability and correctness in high-risk areas (for example, communications, collections, data sync, billing, async jobs) - driving incidents to root-cause fixes and raising the bar for production ownership across teams.

Proactively identify high-value work and drive large, cross-team initiatives from design through delivery - managing dependencies and risk, and unblocking the teams around you.

Raise release, deployment, and engineering-process standards that other teams adopt (for example, canary/blue-green deployments, environment management, and safer delivery workflows).

Write high-leverage, production-ready code across our stack (Angular, Node.js/TypeScript, MySQL, Redis, Elasticsearch/OpenSearch, AWS, Phalcon/PHP), setting the standard for how the hardest scalability, performance, and reliability problems get diagnosed and solved.

Design end-to-end observability for CRM and its integration services - metrics, logs, and traces (for example, Datadog, Grafana, CloudWatch, or equivalents) with meaningful dashboards, alerts, SLOs, and runbooks.

Evaluate and operationalize AI-assisted development (for example, multi-agent workflows for implementation, test generation, refactoring, or incident analysis) that measurably improves velocity, quality, and reliability across teams.

Set the technical direction for scaling and modernizing the CRM stack - Angular, Node.js/TypeScript, and Phalcon/PHP, backed by MySQL, Redis, Elasticsearch/OpenSearch, SNS/SQS, and AWS - toward a modular, event-driven, microservice-based architecture aligned with Storable's enterprise standards and the Storable Architecture platform.

Drive alignment across CRM, Product, and partner teams (for example, Integrations, Payments, Data Platform, DevOps, and Architect team), mentoring Senior and Staff Engineers, sharing knowledge broadly, and communicating with clarity and influence to both technical and leadership audiences.

Communicate with clarity and influence to both technical and leadership audiences, and strengthen a culture of continuous improvement - in testing, automation, deployment, observability, and AI-assisted development - across teams.

We believe great ideas come from diverse perspectives and inclusive teams. We encourage people of all backgrounds, genders, and experiences to apply, even if you don't meet every qualification listed below.

What you need to bring

8+ years of professional software engineer