Staff Software Engineer — AI Agent Reliability & Scale

Zoom; United States; Hybrid; USD 147,000 - 339,000; Full time

Benefits offered by this job

Hybrid work environment

Career growth

Job summary

Zoom is seeking a Staff Software Engineer for the Zoom Virtual Agent team to improve AI-powered agent quality, reliability, and performance at scale. You will contribute to design, evaluation, and deployment of system prompts and architectures, mentoring engineers and shaping the technical roadmap.

The role requires an advanced CS degree (or equivalent) and 10+ years in software engineering, with 3–5 years in AI-powered products and production systems.

Qualifications

• Advanced degree in CS or equivalent practical experience.
• 10+ years of software engineering with strong system architecture knowledge; 3–5 years on AI-powered products / LLM-based systems / conversational AI in production.
• Track record of diagnosing and improving AI agent quality with measurable improvements.
• Prompt engineering skills, including system prompt design, context management, and prompt chain optimization; DSPy/APO/GEPA experience is a plus.
• Engineering scope with experience leading technical direction for a product area or team.
• Experience deploying and operating LLM-based systems in production at scale.
• Experience with ML or model training is a plus.

Responsibilities

• Diagnose and resolve AI agent quality issues, identify failure modes, drive fixes end-to-end.
• Design and optimize system prompt architectures, few-shot examples, and prompt chains.
• Build and maintain evaluation pipelines to measure agent quality and detect regressions.
• Architect scalable, maintainable systems for high-performance AI agents at scale.
• Collaborate with product managers, model teams, and engineering leadership across time zones.
• Set technical direction for agent quality, mentor engineers, influence roadmap.

Skills

Advanced degree

10+ years

LLM/AI production

Prompt engineering

System design leadership

Education

Advanced degree in CS or related field

Tools

DSPy/APO/GEPA experience

Job description

Zoom is seeking a Staff Software Engineer for the Zoom Virtual Agent team to improve AI-powered agent quality, reliability, and performance at scale. You will contribute to design, evaluation, and deployment of system prompts and architectures, mentoring engineers and shaping the technical roadmap.

The role requires an advanced CS degree (or equivalent) and 10+ years in software engineering, with 3–5 years in AI-powered products and production systems.