Staff Software Engineer

ServiceNow; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

ServiceNow is seeking a Staff Software Engineer within the Engineering, Infrastructure and Operations organization for an AI Futures initiative. The role supports enterprise platform engineering and is open to candidates remotely in New York state.

Responsibilities include leading design, providing mentorship, and shaping architectural strategy across infrastructure and product teams. Ideal candidates will have a proven track record in production systems, distributed architectures, and

Qualifications

• Substantial professional experience as a software engineer with progression to Staff-level scope.
• Strong background in building and operating production systems, ideally within infrastructure, platform, or operations engineering.
• Proficiency in system design, distributed systems, and writing production-grade code.
• Track record of technical leadership, cross-team collaboration, and mentoring engineers.

Responsibilities

• Lead the design and implementation of significant components within infrastructure and operations engineering for an AI-focused program.
• Provide technical direction and mentorship to engineers, raising the bar for code quality, reliability, and operational rigor.
• Collaborate across infrastructure, operations, and adjacent product teams to deliver scalable, secure platform capabilities.
• Contribute to architectural decisions, reviews, and long-term technical strategy within the organization.

Skills

Staff-level software engineering

Production systems

System design

Cross-team collaboration

Mentoring engineers

Job description

Role overview

Staff Software Engineer position within an Engineering, Infrastructure and Operations organization focused on an AI Futures initiative. The role supports enterprise platform engineering work and is open to candidates based remotely in New York state. Beyond the recruiting metadata, the source listing provides limited details about day-to-day scope, so candidates should expect formal scope, responsibilities, and tech stack to be clarified during the interview process.

Responsibilities

• Lead the design and implementation of significant components within infrastructure and operations engineering for an AI-focused program.
• Provide technical direction and mentorship to engineers, raising the bar for code quality, reliability, and operational rigor.
• Collaborate across infrastructure, operations, and adjacent product teams to deliver scalable, secure platform capabilities.
• Contribute to architectural decisions, reviews, and long-term technical strategy within the organization.

Requirements

• Substantial professional experience as a software engineer with demonstrated progression to a Staff-level scope.
• Strong background in building and operating production systems, ideally within infrastructure, platform, or operations engineering.
• Proficiency in system design, distributed systems, and writing production-grade code.
• Track record of technical leadership, cross-team collaboration, and mentoring engineers.

Nice to have

• Experience contributing to AI platform or applied AI initiatives.
• Familiarity with cloud infrastructure, observability, and reliability engineering practices.

Benefits and work setup

• Remote work setup based in New York (USA), with a flexible or remote work persona.
• Regular, full-time employment within an engineering, infrastructure and operations organization in North America.