Staff Software Developer

OpenKrill; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Loopio is seeking a Staff Software Developer to lead architecture and end-to-end delivery of complex features for our web platform. You will design reusable frameworks, drive system-level decisions, and build safeguards to ensure high quality software.

Collaboration with product, design, and ML teams is essential as we evolve AI-powered features and knowledge-graph capabilities. Remote-first with global collaboration across Canada, UK, India, and beyond.

Qualifications

• 8+ years of professional software development experience.
• Experience leading architectural discussions and cross-team decisions.
• Strong backend/API design with Python/Java and scalable services.
• Hands-on with cloud infra (AWS/Azure) and DevOps practices.
• Frontend experience with React/JavaScript.
• Experience with databases (MySQL) and data systems.
• Exposure to AI/LLMs and integrating AI APIs.
• Mentoring engineers and driving engineering process improvements.
• Nice to have: microservices, event-driven architectures and knowledge graphs.

Responsibilities

• Lead design and end-to-end delivery of complex features for Loopio's web platform.
• Develop reusable frameworks and libraries to scale patterns across teams.
• Influence system-level design and architectural decisions across teams.
• Build tooling and safeguards to reduce bugs before customer release.
• Contribute to AI roadmap by evaluating models and defining evaluation guidelines.
• Drive technical design discussions and facilitate decisions in ambiguous situations.
• Collaborate with ML team to productionize AI agents and knowledge-graph features.
• Engage with customers to gather feedback and iterate with product teams.
• Mentor engineers through reviews and coaching to promote knowledge sharing.

Skills

Hands-on coding

System design

Mentoring

Cross-team leadership

Cloud experience

Frontend React

Backend Python/Java

API design

DevOps familiarity

LLM integration

Education

Bachelor's degree in CS or related field

Tools

AWS

Azure

Docker

Kubernetes

React

Node.js

Python

Java

PHP

Flask

MySQL

Elasticsearch

Databricks

Job description

TAKE YOUR CAREER TO NEW HEIGHTS WITH LOOPIO!

Loopio is on the hunt for a Staff Software Developer who thrives on solving complex challenges and is driven by curiosity. If you're passionate about building scalable, high-impact solutions and love collaborating across disciplines, this is your chance to make your mark.

You’ll join our Contextualized Understanding (CU) Mission Team- a team of Engineers, Applied Scientists, Product Managers, and Designers building the knowledge graph and AI agents that give Loopio a deep understanding of each customer’s business, and the evaluation framework that keeps every answer accurate and trustworthy. Our platform is used by some of the world’s leading organisations, and we value clean code, measurable quality, and knowledge sharing. From shaping technical direction to mentoring teammates, you’ll play a key role in scaling our systems and evolving our product.

We're deeply collaborative — whether it's pair programming, technical design reviews, or whiteboarding ideas, we believe the best solutions are built together. If you're excited by elegant architecture, thoughtful product development, and leaving things better than you found them — let's build the future together.

This role requires close collaboration with teams across Canada, the UK, and India. To accommodate the time zone differences, you will be expected to work from 11:00am – 7:30pm IST, with occasional evening calls to overlap with North American colleagues and customers.

WHAT YOU’LL BE DOING

• Lead the design and end-to-end delivery of complex features for Loopio's web platform — from architecture through to production.
• Go beyond writing Python or Java: design and ship reusable frameworks and shared libraries that raise the bar for how every team at Loopio builds, so good patterns scale instead of getting reinvented.
• Drive architectural decisions and system-level thinking, influencing design and execution across teams.
• Proactively build tooling and safeguards that prevent bugs before they reach customers — because you can't stand crappy software.
• Contributing to Loopio’s AI roadmap by evaluating third-party models, establishing patterns for agentic workflows and knowledge-graph-grounded retrieval, and defining technical and evaluation guidelines for AI-powered features.
• Drive the technical design discussions and facilitate technical decision-making, driving consensus in ambiguous situations.
• Partner closely with the ML team to design, integrate, and productionise AI agents and knowledge-graph capabilities, turning research prototypes into reliable, well-evaluated features.
• Engage directly with customers to gather detailed feedback, and collaborate closely with Product Managers and Product Designers in an agile environment to bring features to life and iterate on them.
• Mentor and coach other engineers through technical guidance, design reviews, and code reviews, helping build a culture of knowledge-sharing and open feedback.

WHAT YOU’LL BRING TO THE TEAM

• You are still hands-on. You ship production code every week while setting technical direction. Coding and delivery are core to who you are as an engineer.
• 8+ years of professional software development experience, with a proven track record of designing and delivering complex software systems at scale.
• Deep experience leading architectural discussions, influencing cross-team technical decisions, and driving consensus in ambiguous situations.
• Strong backend/API experience in Python, Java or PHP, with a track record of designing APIs as platform capabilities (versioned, well-documented contracts consumed by multiple teams and services), building for scale and reliability, and integrating with third-party systems.
• Hands-on experience building and operating cloud infrastructure like AWS or Azure.
• Frontend development experience with a solid understanding of React and JavaScript.
• Strong understanding of database design and relational databases such as MySQL.
• Exposure to AI technologies, particularly LLMs (e.g. OpenAI, Claude), embeddings, or natural language processing. Deep ML expertise is not required, but familiarity with integrating modern AI APIs is highly valuable.
• Experience mentoring other engineers through coaching, design reviews, and code reviews; prior experience as a technical lead is an asset.
• A growing passion for driving processes and improving software development productivity for your team.
• Nice to have: TypeScript or Python, microservices and event-driven architecture, search and retrieval systems (semantic search, RAG), graph databases and knowledge-graph modelling, agent frameworks and tool-calling patterns, and experience evaluating and monitoring LLM-based features.

Loopio Engineering Technology Stack

• React
• Node.js
• PHP
• Python
• Flask
• MySQL
• Elasticsearch
• Docker
• Databricks
• Amazon Web Services
• Chef
• Terraform

WHERE YOU’LL WORK

• This is a remote-first opportunity with the advantages of working flexibly across India.
• We are HQ’d in Canada, with established hub regions around the world where we hire from. Our employees (or Loopers, as we call ourselves!) live and work in Canada (British Columbia and Ontario), India (HQ in Ahmedabad), and England (London).
• Our India/UK hub employees work according to the business hours stated in the job description above. This is intentionally designed to enable our global teams to have overlapping hours for collaboration.
• You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work during the workday
• We encourage asynchronous collaboration to effectively work as a global #OneTeam!

WHY YOU’LL WORKING AT LOOPIO

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice https://lattice.com/e-lp/talent-products?utm_source=google&utm_medium=paid-search&utm_campaign=NOAM_Google_Search_Brand_Core_Tier_1__OCT-Conv-Test-HR&utm_adgroup=Brand_Core_Tier_1&attribution=lattice-mktg&_bt=645279480236&_bk=lattice&_bm=p&_bn=g&_bg=149106216630&cq_src=google_ads&cq_cmp=19577143427&cq_con=149106216630&cq_term=lattice&cq_med=&cq_plac=&cq_net=g&cq_plt=gp&qgad=645279480236&qgterm=lattice&gad_source=1&gclid=Cj0KCQiA-5a9BhCBARIsACwMkJ4OzbQBp30JTrxoLWSv3ht4C0NBeu9uyrTE7GCIu8D_lqBGuC3CG7kaAiWnEALw_wcB for our 1:1s and performance conversations
• You will have the opportunity to elevate your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.
• We’ll set you up to work remotely with a MacBook laptop, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.
• You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.
• Participate in townhalls, AMA (Ask-Me-Anything), and company celebrations to celebrate the big wins and milestones as #oneteam!
• Our four Employee Resource Groups https://loopio.com/annual-deib-report/ offer opportunities for employees to learn and connect year-round.
• You’ll be a part of an award-winning workplace with an opportunity to make a big impact on the business.