Staff Site Reliability Engineer

Moveworks; Mountain View (CA); On-site; USD 227,000 - 290,000; Full time

Job summary

Join a thriving AI startup as a Staff Site Reliability Engineer responsible for enhancing the performance and reliability of Moveworks' infrastructure. You will collaborate with teams to design scalable solutions and lead initiatives that drive operational excellence, ensuring high service levels and reliability. The role requires significant experience in distributed systems, cloud technologies, and operational design patterns, contributing to one of the fastest-growing technology companies in its field.

Qualifications

• 7+ years of experience in operating complex distributed infrastructure.
• Strong experience with AWS, GCP, or Azure.
• Proficiency in Python, Golang, Java, or C++.

Responsibilities

• Ensure health, performance, and capacity of infrastructure.
• Design and implement operational efficiency solutions.
• Participate in on-call rotation and drive discussions for outages.

Skills

Container orchestration

Cloud infrastructure

Unix/Linux proficiency

Distributed system design

Troubleshooting complex systems

Education

BS+ in computer science or a related field

Job description

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What You Will Do

As a site reliability engineer, you will be an owner of and be responsible for overall health, performance, and capacity of the Moveworks AI infrastructure and services. In addition to helping engineering teams with resolving operational issues, you will also design and implement solutions, tools and practices that help us improve operational efficiency and product SLA. This role is a blend of SRE, infrastructure, and software development.

What You Will Do

As a site reliability engineer, you will be an owner of and be responsible for overall health, performance, and capacity of the Moveworks AI infrastructure and services. In addition to helping engineering teams with resolving operational issues, you will also design and implement solutions, tools and practices that help us improve operational efficiency and product SLA. This role is a blend of SRE, infrastructure, and software development.

We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with and enabling machine learning, search, product, data, and full stack teams to design and build fault tolerant and scalable infrastructure, services and features. This is an opportunity to play an integral role at the fastest-growing AI startup in its space.

• Design, develop, and evolve site reliability and chaos engineering for Moveworks infrastructure and services.
• Closely work with machine learning, search, product, infrastructure, data, and frontend teams to understand their infrastructure and operational needs and build solutions that are optimal, fault tolerant, and scalable.
• Author and advocate for reliability through best distributed system design patterns (error handling, retries, rate limiting, circuit breaking, etc.). Participate in design discussions and ensure operational readiness of infrastructure, services, and features.
• Design and build tools, libraries, and frameworks that allow engineering teams to rapidly deploy and scale Moveworks infrastructure and applications.
• Review and participate in application performance analysis / tuning and capacity planning.
• Setup and maintain monitoring, metrics, and reporting systems for observability and actionable alerting.
• Define internal and customer-facing key SLA metrics, implement solutions and practices with different teams to improve those metrics.
• Own the engineering on-call process and setup. Drive discussions for outages, root cause analysis, and action items.
• Participate in on-call rotation for second-tier escalation (at Moveworks, each engineer participates in the team specific first-tier on-call rotation). Help diagnose and resolve complex operational issues.
  
  

What You Bring To The Table

• 7+ years of experience in authoring and operating complex distributed infrastructure and applications
• Strong experience with container orchestration platform like Kubernetes and cloud infrastructure like AWS / GCP / Azure
• Very high proficiency with Unix/Linux, TCP/IP, DNS, load balancers, autoscaling, file systems and different types of data stores.
• Software development proficiency with Python, Golang, Java, or C++
• Experience working across teams and implementing solutions, tools, and practices to improve observability, reliability, and scalability
• Desire to work at a startup pace in a small company with a high degree of ownership
• Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast
• High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn
• BS+ in computer science or a related field
  
  

Compensation Range: $227,000 - $290,000

• Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.
  
  

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

• Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.
  
  

Who We Are

Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow.

It’s all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them — in seconds.

Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we’ve earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America’s Most Loved Workplaces according to Newsweek.

Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation.

Come join one of the most innovative teams on the planet!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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