Staff Site Reliability Engineer

BAM Ventures; Los Angeles (CA); On-site; USD 180,000 - 225,000; Full time

Benefits offered by this job

Comprehensive health benefits

Competitive salary + equity

401k plan

Flexible PTO

Office in Playa Vista

Thrive Market membership

Life Coaching & Therapy coverage

Disability coverage

Job summary

Thrive Market in Los Angeles, CA is seeking a Staff Site Reliability Engineer to define and build the reliability foundation for our platform. You will establish SLOs/SLIs, implement observability, and craft scalable, self-healing systems as Thrive nears rapid growth.

You'll containerize our platform on Kubernetes, help plan migrations, and partner with product engineers to scale infrastructure in AWS while upholding best-practice reliability and blameless postmortems.

Qualifications

• B.S. in Computer Science or equivalent professional experience.
• 7+ years in SRE, DevOps, or Infrastructure Engineering with reliability improvements.
• Deep Kubernetes expertise including cluster management, Helm, service meshes.
• Strong Linux systems engineering background.
• Scripting in Bash, Python, Golang, Ruby, or similar.
• Extensive AWS experience (EC2, ECS/EKS, S3, VPC, IAM, CloudWatch, Route 53, RDS, Lambda).
• Infrastructure as Code (Terraform, CloudFormation, Pulumi).
• Experience defining SLOs/SLIs and error budgets in production.
• Knowledge of CI/CD pipelines and deployment strategies.
• Monitoring/observability platforms (Datadog, Prometheus, Grafana, New Relic).
• Web app infra, networking, load balancing, and security basics.
• Excellent communication for incident response and blameless postmortems.

Responsibilities

• Define, implement, and own SLOs/SLIs across critical platform services.
• Build monitoring and observability with Datadog, Prometheus, Grafana.
• Establish error budgets and balance velocity with reliability.
• Lead incident response and blameless postmortems.
• Design chaos engineering practices to identify failure modes.
• Architect and optimize Kubernetes-based platform for reliability and cost.
• Support large infra migrations with minimal disruption.
• Contribute to platform migrations with reliability planning.
• Design automated deployment pipelines with feature flags and rollback.
• Develop disaster recovery, capacity planning, and hardening.
• Collaborate with product teams to scale infrastructure in AWS and adopt SRE practices.

Skills

Kubernetes (K8s)

Linux

Bash

Python

Golang

AWS

Terraform

SRE/DevOps

Observability

CI/CD

Incident response

Education

B.S. in Computer Science

Tools

Datadog

Prometheus

Grafana

Helm

Terraform

CloudFormation

ArgoCD

Job description

ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE

We're looking for a Staff Site Reliability Engineer to help define and build the reliability foundation for Thrive Market's platform. You'll be working with a first-class group of engineers to establish our SRE practice from the ground up; defining SLOs, SLIs and Error Budgets, building observability into everything we do, and creating the frameworks that ensure our systems scale reliably during our company's rapid growth.

This is a high-impact role at an exciting inflection point. We've recently containerized our entire platform on Kubernetes, and we're evaluating a potential platform migration to a next-generation ecommerce platform. You'll be balancing hands-on reliability work with the strategic thinking needed to build systems that self-heal and get better over time.

If you've read books like The Google SRE Handbook, The Phoenix Project, Accelerate, The DevOps Handbook, etc., this is the right place for you!

RESPONSIBILITIES

Reliability & Observability

• Define, implement, and own Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across critical platform services
• Build and maintain comprehensive monitoring, alerting, and observability systems using tools like Datadog, Prometheus, Grafana, or similar platforms
• Establish error budgets and use them to balance feature velocity with reliability investments
• Lead incident response efforts, conduct blameless postmortems, and drive systemic improvements that prevent recurrence
• Design and implement chaos engineering practices to proactively identify failure modes before they impact members

Infrastructure & Platform

• Architect and optimize our Kubernetes-based container orchestration platform for reliability, performance, and cost efficiency
• Support large infrastructure migrations, ensuring a smooth transition with minimal disruption to business operations
• Contribute to the evaluation and execution of potential platform migrations, with a focus on reliability planning and risk mitigation
• Design and implement automated deployment pipelines that enable rapid, error-free releases with feature flags and built-in rollback/roll-forward capabilities
• Develop and own disaster recovery plans, capacity planning models, and system hardening initiatives
• Collaborate closely with product engineering teams to help them scale their infrastructure in AWS and adopt SRE best practices

Culture & Process

• Help establish SRE as a practice at Thrive Market, defining the team’s charter, processes, and engagement model with product engineering teams
• Champion a culture of operational excellence, continuous improvement, and data-driven reliability decisions
• Create and maintain technical documentation covering architecture decisions, runbooks, incident response procedures, and operational playbooks
• Participate in weekly on-call rotations and help build sustainable on-call practices that avoid burnout
• Identify systemic problems and inefficiencies across the engineering organization and make strategic recommendations for improvement

QUALIFICATIONS

Required

• B.S. in Computer Science or equivalent professional experience
• 7+ years of hands-on experience in SRE, DevOps, or Infrastructure Engineering, with a proven track record of improving reliability at rapidly growing companies
• Deep expertise in Kubernetes (K8s) - including cluster management, Helm charts, service meshes, and production-grade container orchestration
• Strong systems engineering background with advanced proficiency in Linux administration
• Advanced scripting and automation skills in Bash, Python, Golang, Ruby, or similar languages
• Extensive experience with core AWS services including EC2, ECS/EKS, S3, VPC, IAM, CloudWatch, Route 53, RDS, and Lambda
• Strong experience with Infrastructure as Code tools (Terraform, CloudFormation, Pulumi, or similar)
• Hands-on experience defining and implementing SLOs, SLIs, and error budgets in production environments
• Deep understanding of CI/CD pipelines and deployment strategies (blue-green, canary, rolling deployments)
• Expertise in monitoring and observability platforms (Datadog, Prometheus, Grafana, New Relic, or similar)
• Strong knowledge of web application infrastructure, networking, load balancing, and security best practices
• Excellent communication skills with the ability to lead incident response and facilitate blameless postmortems

Preferred

• Experience with e-commerce platforms (Magento, Shopify, or comparable) and the unique reliability challenges they present at scale
• Experience with ConcourseCI, Github Actions (GHA) or similar deployment frameworks
• Experience with chaos engineering tools and practices (Gremlin, Litmus, Chaos Monkey, or similar)
• Familiarity with GitOps workflows (ArgoCD, Flux) and service mesh technologies (Istio, Linkerd)
• Experience building and managing cost-optimization strategies for cloud infrastructure
• Background in establishing SRE practices in organizations transitioning from traditional DevOps models
• Experience with configuration management tools (Ansible, Chef, Puppet, or similar)

BELONG TO A BETTER COMPANY

• Comprehensive health benefits (medical, dental, vision, life and disability)
• Competitive salary (DOE) + equity
• 401k plan
• 9 Observed Holidays
• Flexible Paid Time Off
• Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
• Ability to work in our beautiful office in Playa Vista
• Free Thrive Market membership with exclusive employee discount
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform

We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.

Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer

At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We're proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you're thinking about joining our team, we expect that you would agree!

Employment with Thrive Market requires that employees be based in the United States. This is a condition of employment and must be maintained throughout the duration of employment.

If you need assistance or accommodation due to a disability, please email us at [e-mail] and we'll be happy to assist you.

© Thrive Market 2026 All rights reserved.

JOB INFORMATION

• Compensation Description - The base salary range for this position is $180,000 - $225,000/Per Year.
• Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies and experience, and geographic location.
• Total Compensation includes Base Salary, Stock Options, Health & Wellness Benefits, Flexible PTO, and more!
• This position requires traveling to our HQ office in Los Angeles, California, twice a year for all-company summits; once in the summer and once in the winter.