STAFF SERVICES MANAGER I JC-475019

California Department of Public Health; Sacramento (CA); Hybrid; USD 100,000 - 125,000; Full time

Job summary

The California Department of Public Health seeks a motivated Performance Management Consultant to guide managers in addressing employee performance and conduct concerns. This role involves using analytical skills and a trauma-informed approach to foster an effective and equitable workplace while supporting the department’s goals in public health.

Benefits

Medical insurance

Vision insurance

Pension plan

Qualifications

• Experience with personnel matters including interpreting laws, rules, and regulations.
• Ability to analyze data and communicate effectively.
• Knowledge of Trauma-Informed practices.

Responsibilities

• Provide guidance on discipline and conduct concerns.
• Assist managers in applying progressive discipline.
• Manage sensitive employee performance related issues.

Skills

Performance Management

Analytical Skills

Interpersonal Skills

Education

Bachelor’s degree in Public Health, Human Resources, or a related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

SharePoint

Job description

Performance Management Consultant | Staff Services Manager I, JC-475019

Join to apply for the Performance Management Consultant | Staff Services Manager I, JC-475019 role at California Department of Public Health

Performance Management Consultant | Staff Services Manager I, JC-475019

3 days ago Be among the first 25 applicants

Join to apply for the Performance Management Consultant | Staff Services Manager I, JC-475019 role at California Department of Public Health

Get AI-powered advice on this job and more exclusive features.

California Department of Public Health provided pay range

This range is provided by California Department of Public Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The CDPH’s Human Resources Division (HRD) provides guidance, support and expertise to the department for recruitment, development, training and retention of quality employees.

• Department Website: https://www.cdph.ca.gov
• Check out How to Apply for a Job at CDPH
• Benefit information can be found on the CalHR website and the CalPERS website.
• The CDPH does not currently use E-Verify for employment verification.
• The salary listed in this ad may not include recent adjustments or changes from the fiscal year
• New to State candidates will be hired at the minimum salary of the classification or alternate range, as applicable.

Job Description And Duties

Are you looking for a career where you can demonstrate your extensive performance management experience? Do you enjoy establishing and maintaining effective working relationships? Are you able to successfully develop and implement creative solutions to address existing and emerging business needs? Do you enjoy fast-paced environments where challenging and rewarding work foster your professional growth? If you answered yes, then we have an opportunity you may be interested in exploring further. HRD is seeking a highly motivated, enthusiastic, customer service and detail-oriented Performance Management Consultant (Staff Services Manager I Specialist) to assist managers and supervisors in the appropriate and timely application of the progressive discipline process and addressing the most sensitive/complex concerns related to performance and conduct in the workplace.

The Staff Services Manager I (Specialist), serves as a non-supervisory, highly skilled, organized, and experienced special consultant. Responsibilities include but are not limited to providing guidance and expertise to CDPH managers and supervisors when handling sensitive/complex employee performance and conduct concerns, and administration of the state’s disciplinary process.

We are seeking an individual that can both 1) guide on technical aspects of policy and discipline and 2) assist managers and supervisors to handle matters in a way that demonstrates trauma-informed principles (or similar employee engagement practices).

This position is part of the Performance & Policy Consultation Unit in HRD’s Strategic Talent Management and Development Branch (STMDB) and works in conjunction with the Performance & Training Compliance Management Unit (PTCMU).

The STMDB is dedicated to our most important asset - our people; through fostering an environment that is engaging and encourages development.

“This is a re-advertisement to increase candidate pool. If you previously applied, there is no need to re-apply as your application is on file.”

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience with personnel matters, to include: employee discipline, and interpreting laws, rules and regulations.
• Ability to act independently, exercise initiative, flexibility, and adaptability, especially with respect to changing priorities in a fast-paced environment.
• Ability to analyze data and present ideas and information effectively both orally and in writing.
• Knowledge of Trauma-Informed practices within the workplace.
• Ability to demonstrate leadership, be open-minded, approachable, and supportive.
• Ability to research and apply problem solving skills to issues that do not have clear answers.
• Ability to organize and establish workload priorities, manage multiple assignments, and work well under pressure.
• Willingness to create and promote an equitable and inclusive workplace where diversity is celebrated and valued.
• Experience with computer programs such as Microsoft Outlook, Word, Excel, PowerPoint, Teams, and SharePoint

Statement of Qualifications (SOQ)

An SOQ is a narrative discussion regarding how the applicant’s education, training, experience, and skill meet the Desirable Qualifications for the position. The SOQ responses are also evaluated for writing ability. Please address the SOQ by using specific examples of your education, training and experience.

For additional information on writing an SOQ, please visit How to Write Engaging SOQ's for CDPH.

Statement of Qualifications (SOQ) is REQUIRED and must be submitted with your Examination/Employment Application (STD. 678).

Statement of Qualifications (SOQ) Questions and Instructions – Applications received without an appropriate SOQ in accordance with the instructions below will be rejected for being incomplete and will not be considered. Applicants must answer the SOQ questions in numerical order and follow the below guidelines:

SOQ Questions:

• Describe your human resources experience, with specific examples, as it relates to employee discipline, interpreting personnel laws/rules, developing policies, and providing advice and direction to various levels of departmental supervisors/managers.
• Describe your demonstrated ability to communicate effectively both verbally and in writing, with all levels of staff and management, within and outside a department.
• What does “Trauma-Informed” mean to you and why is it important in the workplace?

Eligibility Information

If you are new to California State Service, you must take and pass the examination for this classification to be eligible for hire. Current state employees without transfer or list eligibility must also complete and pass the examination for this classification to qualify for this position.

Please go to CalHR’s website to review the Staff Services Manager I exam bulletin.

Telework Information

This position may be eligible for telework up to three (3) days per week and is required to report in-person to the designated headquarters office location a minimum of two (2) days per week. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Business travel may be required, and reimbursement considers an employee’s designated headquarters office subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this position is identified in the duty statement.

Final Filing Date: 6/25/2025

Job Code #: JC-475019

Position #(s): 580-120-4800-030

Working Title: Performance Management Consultant

Classification: STAFF SERVICES MANAGER I

$6,963.00 - $8,650.00

Telework: Hybrid

Job Type: Permanent, Full Time

Should you have any questions regarding the application process, our Recruitment Team is ready to help you at [e-mail] or [phone].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Administrative, and Other

• Industries

  Public Health

Referrals increase your chances of interviewing at California Department of Public Health by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

Pension plan

Get notified when a new job is posted.

Sign in to set job alerts for “Service Manager” roles.

CUSTOMER SERVICE ROUTE MANAGER - SACRAMENTO, CA

CUSTOMER SERVICE MANAGER (MARKET REFRESH) - SACRAMENTO, CA

Assistant Service Manager - Elk Grove, CA

Multinational Service Manager (Received/Reverse Flow)

Sacramento County, CA $6,963.00-$8,650.00 3 weeks ago

Restoration Field Service Manager - Sacramento/Carmichael

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.