Staff Quality Engineer

CVS Health; United States; Remote; USD 106,000 - 214,000; Full time

Job summary

CVS Health seeks a Staff Quality Assurance Engineer to enhance quality assurance for their Conversational AI platform. This role requires expertise in testing methodologies, risk assessments, and QA processes. Ideal candidates will have experience in the healthcare sector and proficiency with automated tools.

Benefits

401(k) plan with matching contributions

Affordable medical plan options

Employee stock purchase plan

Wellness screenings and counseling

Flexible work schedules and family leave

Qualifications

• 7+ years in a Lead Quality Assurance role.
• 2+ years testing Natural language speech recognition and conversational AI.
• Experience with Hammer On Demand and Selenium or Playwright.

Responsibilities

• Lead QA efforts for the Conversational AI platform.
• Develop comprehensive test plans and participate in the testing process.
• Train and mentor quality assurance engineers.

Skills

Test Automation

Quality Assurance Processes

Risk Assessment

Defect Tracking

Collaboration

Education

Bachelor's degree or equivalent work experience

Tools

Selenium

Postman

SoapUI

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

TheAetna IT Delivery team, part ofCVS Health’s Data, Digital, Analytics, and Technology (DDAT) organization, is seeking aStaff Quality Assurance Engineer to lead our QA delivery efforts for ourConversational AI platform , helping members get answers to health insurance questions through their preferred channels. Join us in shaping the future of digital healthcare at CVS Health.

Position Summary
Seeks opportunities to improve quality assurance processes and methodologies, implementing best practices and driving continuous improvement.
Conducts risk assessments to identify potential areas of concern in software development operations and prioritizes testing efforts accordingly.

Establishes quality metrics, collects relevant data, and prepares reports that measure and communicate the effectiveness of the quality assurance process.

Ensures that software products comply with industry standards, regulations, and security protocols.
Develops comprehensive test plans, test cases, and test scripts and actively participates in the testing process to ensure thorough testing of software products.
Identifies, tracks, and manages defects throughout the testing lifecycle, ensuring that issues are appropriately addressed.
Collaborate with shared services team on test automation efforts, developing automated test scripts and frameworks to streamline testing processes.
Provides training and mentorship to quality assurance engineers, promoting skill development and knowledge sharing within the team.
Identify opportunities for quality assurance processes to seamlessly integrate into the continuous integration and continuous delivery (CI/CD) pipeline, promoting continuous testing and deployment.

Required Qualifications
7+ years in the software industry performing a Lead Quality Assurance Lead role, as well as hands on experience creating test plans, test cases, tracking defects, reporting status to various levels in the organization
2+ years' experience testing Natural language speech recognition, conversational AI and cognitive solutions, or similar consumer solutions.
2+ years' experience with automated test tools including Hammer On Demand (voice) and Selenium or Playwright for (chat)

Preferred Qualifications
Experience testing IBM Watson Assistant Voice & Chat Bots
Familiar testing language models, text to speech, speech to text
Familiarity with leveraging Postman or SoapUI for API testing
Experience working in SAFe / Agile methodology
Understanding of Rally for project and test management
Knowledge and experience testing software applications within the Healthcare industry
Experience interpreting dialog flows in Lucid Chart and/or Visio

Education

Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities

Pay Range

The typical pay range for this role is:

$106,605.00 - $213,210.00

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

TheAetna IT Delivery team, part ofCVS Health’s Data, Digital, Analytics, and Technology (DDAT) organization, is seeking aStaff Quality Assurance Engineer to lead our QA delivery efforts for ourConversational AI platform , helping members get answers to health insurance questions through their preferred channels. Join us in shaping the future of digital healthcare at CVS Health.

Position Summary
Seeks opportunities to improve quality assurance processes and methodologies, implementing best practices and driving continuous improvement.
Conducts risk assessments to identify potential areas of concern in software development operations and prioritizes testing efforts accordingly.

Establishes quality metrics, collects relevant data, and prepares reports that measure and communicate the effectiveness of the quality assurance process.

Ensures that software products comply with industry standards, regulations, and security protocols.
Develops comprehensive test plans, test cases, and test scripts and actively participates in the testing process to ensure thorough testing of software products.
Identifies, tracks, and manages defects throughout the testing lifecycle, ensuring that issues are appropriately addressed.
Collaborate with shared services team on test automation efforts, developing automated test scripts and frameworks to streamline testing processes.
Provides training and mentorship to quality assurance engineers, promoting skill development and knowledge sharing within the team.
Identify opportunities for quality assurance processes to seamlessly integrate into the continuous integration and continuous delivery (CI/CD) pipeline, promoting continuous testing and deployment.

Required Qualifications
7+ years in the software industry performing a Lead Quality Assurance Lead role, as well as hands on experience creating test plans, test cases, tracking defects, reporting status to various levels in the organization
2+ years' experience testing Natural language speech recognition, conversational AI and cognitive solutions, or similar consumer solutions.
2+ years' experience with automated test tools including Hammer On Demand (voice) and Selenium or Playwright for (chat)

Preferred Qualifications
Experience testing IBM Watson Assistant Voice & Chat Bots
Familiar testing language models, text to speech, speech to text
Familiarity with leveraging Postman or SoapUI for API testing
Experience working in SAFe / Agile methodology
Understanding of Rally for project and test management
Knowledge and experience testing software applications within the Healthcare industry
Experience interpreting dialog flows in Lucid Chart and/or Visio

Education

Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities

Pay Range

The typical pay range for this role is:

$106,605.00 - $213,210.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

About the company

At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

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