Staff Qualification Engineer - 2264

Kioxia; Round Rock (TX); On-site; USD 115,000 - 192,000; Full time

Benefits offered by this job

Generous PTO

Holiday shutdown

Flexible work options

Medical and non-medical benefits

401(k) matching

Pet insurance

Job summary

KIOXIA America, Inc. seeks a Qualification Engineer to support OEM Global Accounts in Austin, TX. This role collaborates with US- and Japan-based teams to manage Enterprise SSD qualifications and provide ongoing support.

The ideal candidate has extensive technical expertise across Windows, Linux, storage systems, and SAS/SATA/NVMe interfaces, with strong communication skills for cross-functional work with customers.

Qualifications

• Knowledge of Enterprise Windows and Linux servers.
• Experience with Enterprise SSD technologies and 5+ years in tech.
• Understanding of SAS/SATA/NVMe interfaces and RAID.
• Excellent communication and organization for OEM support.
• B.S. Degree in Engineering or equivalent.

Responsibilities

• Develop deep understanding of a customer qualification process to tailor solutions.
• Coordinate lab/test resources to meet qualification milestones.
• Maintain action items and communicate with Marketing, Sales, Engineering and Product Planning.
• Collaborate with Japan Engineering and US teams to develop schedules.
• Assist in drafting and editing technical documents for OEMs and internal teams.
• Generate reports and provide updates to customers and internal teams.
• Support Joint Qualification testing activities in Product Test/Qualification Lab.
• Track drive status and Failure Analysis, generating reports for OEM and internal teams.
• Perform other duties related to supporting OEM customers.

Skills

Enterprise Windows

Linux Servers

Storage Platforms

SAS/SATA/NVMe Interfaces

AI Storage

RAID File Systems

Communication Skills

Organization

Education

B.S. Degree in Engineering

Tools

SAS/SATA/NVMe Analyzers

Job description

• Department: Customer Technical Support (CTS)

Company Description

No Relocation Assistance Provided.

KIOXIA America, Inc. is the U.S.-based subsidiary of KIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today’s breakthrough BiCS FLASH™ 3D flash memory technology, KIOXIA continues to pioneer innovative memory, SSD and software solutions that enrich people's lives and expand society's horizons. The company's innovative BiCS FLASH™ 3D flash memory technology is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive, and data centers.

Job Description

KIOXIA America, Inc. is currently looking for a Qualification Engineer to support our OEM Global Accounts in Austin, TX. This Qualification engineer will work with our US- and Japan-based teams managing KIOXIA Enterprise SSD qualifications and providing ongoing support. This role works in close collaboration with the Program Manager and test team to meet our qualification goals. Our ideal candidate needs to have extensive technical expertise in multi-cultural, interdisciplinary environments where teamwork, communication, and customer interaction skills are mandatory to successfully complete KIOXIA Storage Product qualifications.

Responsibilites:

• Develop a deep understanding of a customer’s qualification process and systems to enable the best solutions when issues come up taking into account risks, meeting customer requirements, and internal ROI
• Collaborate with our teams allocating lab and test resources for meeting qualification milestones and deadlines
• Build and maintain action items lists during the qualification process to enable synchronous communications with our Marketing, Sales, Engineering and Product Planning Teams
• Develop strong working relationships with Japan Engineering teams as well as cross-functional US-Based teams for developing schedules to meet our customer's requirements
• Assist in authoring and editing technical documents and delivering them to our OEM Customers as well as our internal engineering teams
• Generate reports and provide timely updates to both our customers and multiple internal support teams
• Able to jump in and help support Joint Qualification testing activities in our Product Test and Qualification Engineering lab.
• Track status on drives and monitor Failure Analysis activity to closure which includes generating reports and providing timely updates to both our OEM and internal support teams
• Perform other duties related to supporting OEM customers

Qualifications

• The candidate must have a good working knowledge of using Enterprise Windows, Linux Servers, and Storage platforms
• Familiar with Enterprise SSD technologies and have at least 5 years of experience in the technical industry
• Working knowledge of SAS/SATA/NVMe Interfaces as well as a well-rounded understanding of AI storage, server/storage architecture, operating systems, and RAID file systems
• The candidate must have excellent communication and organization skills for internal and external communications necessary to support a large OEM Customer
• B.S. Degree (or equivalent) in Engineering or equivalent combination of professional experience.

Preferred:

• Experience using SAS/SATA/NVMe Analyzers to debug interface related issues

Additional Information

Req#2264; #LI-CB1

The expected salary for this position is $115,470.00 - 192,440.00.

At KIOXIA, we value the following:

• Investment in you
  • Offering opportunities for career growth and personal development training
• Open-minded management
  • Empowering employees by listening and responding to ideas, issues, and approaches
• Flexible work-life balance
  • Offering a generous PTO allotment, holiday shutdown, and flexible work options
• Variety of cultures, perspectives, backgrounds and experiences of all our team members
  • Through our opportunity, belonging and respect initiatives, our focus is to strengthen our company culture to create an environment of belonging for all
• Benefits for our team members
  • Excellent medical and non-medical benefits, 401(k) matching, pet insurance

KIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.