Staff Product Manager, Tenant Scale

Royper Royco LLC; United States; Remote; USD 168,000 - 286,000; Full time

Job summary

GitLab is looking for a Staff Product Manager for the Tenant Scale area within Infrastructure Platforms. You’ll set product direction for tenant portability and unified deployment across GitLab.com, Dedicated, and future deployment models.

You’ll partner with engineering and product peers to translate platform constraints into clear strategy, define requirements, and build scalable solutions for multi-tenant SaaS at scale.

Qualifications

• Experience managing product work in technical domains such as infrastructure, scalability, platform architecture, software delivery, or cloud services.
• Ability to work effectively with deeply technical engineering teams and build credibility in system design discussions.
• Knowledge of how SaaS or platform-based systems scale, including multitenancy, horizontal scalability, autoscaling, isolation, and production readiness.
• Comfort working with customers or internal stakeholders on complex requirements.
• Skill in turning ambiguous technical problems into clear product strategy and plans.
• Expertise in qualitative customer interviewing and product validation.
• Experience building business cases weighing build/buy/partner options.
• Experience collaborating across product, engineering, UX, and other cross-functional partners.
• Clear written and verbal communication with presentation skills.
• Recognition as a thought leader in a relevant domain.
• Openness to transferable experience from engineering or adjacent roles.

Responsibilities

• Drive product strategy and direction for tenant scale and unified deployment across GitLab.com and Dedicated.
• Set quarterly and annual plans for tenant portability and platform unification.
• Define requirements for the unified deployment platform and hosting in a unified unit.
• Partner with engineering to turn platform needs into clear product direction.
• Collaborate across platforms teams to align multi-group work.
• Engage with customers to understand isolation, regional deployment, and compliance needs.
• Build business cases for tenant scale investments, including build/buy/partner options.
• Translate complex technical concepts into product plans and milestones.
• Represent GitLab in customer calls and external events as a trusted voice.
• Coach fellow PMs and foster a shared ownership model.

Skills

Technical product mgmt

Technical collaboration

SaaS scale concepts

Stakeholder management

Problem solving

Customer interviews

Business case development

Cross-functional collaboration

Communication

Thought leadership

Transferable experience

Job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.

GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Staff Product Manager on the Tenant Scale area within Infrastructure Platforms, you’ll set product direction for how GitLab supports large, complex customers as they grow across departments, projects, and regions. This role focuses on the product choices needed to make tenant data more portable, scalable, and ready for a unified deployment model across GitLab.com, Dedicated, and, over time, Self-Managed. You’ll work on problems that sit at the intersection of product strategy, infrastructure, and customer needs, including how we build a platform to horizontally scale our SaaS architecture, how to enable tenant movement between environments, how isolation and regional requirements are handled, and what needs to be in place to support a more cellular architecture.

At the Staff level, your scope extends beyond a single group. Your direction will inform the broader Infrastructure Platforms direction, you’ll make the investment case for unified deployment capabilities, and you’ll be a recognized authority, inside and outside GitLab, on multi-tenant and cellular SaaS architecture. In your first year, you’ll partner closely with engineering and product peers to define requirements, drive alignment, and move this work from concept into a deployment model teams can build on, while coaching fellow product managers as they pick up work from the shared pool.

What you’ll do

• Drive product strategy and direction for tenant scale and unified deployment capabilities across GitLab.com, Dedicated, and future deployment models, informing the broader Infrastructure Platforms direction and moving this work from concept into a deployment model teams can build on in your first year.
• Set quarterly and annual plans for tenant portability and platform unification, breaking large epics into issues and minimal valuable changes (MVCs) and practicing iteration across multiple groups.
• Define requirements for our unified deployment platform, including the capabilities needed before tenants can be hosted in a unified deployment unit.
• Partner closely with engineering counterparts and highly technical teams to turn infrastructure constraints and platform needs into clear product direction.
• Collaborate with product peers across the platforms organization, including teams working on GitLab.com and adjacent infrastructure areas, and manage with influence to align work that spans more than one group.
• Engage with internal and external customers to understand needs related to isolation, regional deployment, compliance, and operational readiness, using qualitative interviews to find patterns and sharpen problem statements.
• Build business cases for investment in tenant scale and unified deployment, including build, buy, and partner options, the cost of isolation, regionality, and compliance, and the expected benefits.
• Facilitate tradeoff discussions around scalability, tenant encapsulation, deployment consistency, and platform unification, and elevate cleanly to the right level of leadership when decisions or progress are blocked.
• Translate complex technical concepts into product plans, priorities, and documentation that align distributed teams on delivery milestones for tenant portability and platform unification, using error budgets and other performance indicators to inform direction.
• Represent GitLab as a trusted voice on cellular architecture and tenant scale in customer calls, events, and other external forums.
• Coach fellow product managers on direction updates, customer validation, and GitLab’s architecture and tech stack, and support a collaborative team model where product managers share ownership across a common pool of work and step into the areas where they can have the most impact.

What you’ll bring

• Experience managing product work in technical domains such as infrastructure, scalability, platform architecture, software delivery, or cloud services, with results delivered across a range of product areas rather than a single one.
• Ability to work effectively with deeply technical engineering teams and build credibility in discussions about system design, deployment models, and platform constraints.
• Knowledge of how SaaS or platform-based systems scale, including concepts such as multitenancy, horizontal scalability, autoscaling, workload isolation, and production readiness, and the ability to build a deep understanding of GitLab’s architecture and tech stack and coach others on it.
• Comfort working with customers or internal stakeholders on complex requirements, including operational, compliance, or regional deployment needs.
• Skill in turning ambiguous technical problems into clear product strategy, quarterly and annual plans, priorities, and actionable work.
• Expertise in qualitative customer interviewing and product validation, with the ability to teach those techniques to others.
• Experience building business cases, including weighing build, buy, and partner options and forecasting benefits against the competitive landscape.
• Experience collaborating across product, engineering, user experience, and other cross-functional partners in a distributed environment, using iteration and influence to raise the performance of peers beyond your own group.
• Strength in clear written and verbal communication, especially when explaining complex infrastructure topics to different audiences, with excellent presentation skills at every level of the company.
• Recognition as a thought leader in a relevant domain, internally and externally, for example through speaking, writing, or representing your company at customer events and conferences.
• Openness to candidates who bring transferable experience from engineering, technical support, or adjacent product roles relevant to large-scale platforms.

About the team

The team sits within Infrastructure Platforms and works on foundational platform capabilities. It partners closely with engineering, adjacent product managers, and internal customers across regions, with a strong emphasis on GitLab’s asynchronous working style and long-term platform thinking. Product managers on the team share ownership of a common pool of work; at the Staff level, you’ll help guide how that work is prioritized and mentor teammates as they take it on.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$168,000 - $285,600 USD

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

What the GitLab application asks

From 18 application forms we checked.

• Are you subject to any employment agreements and/or post-employment restrictions with your current employer or a past employer? asked on 18 of 18 forms
• It is important to us to create an accessible and inclusive interview experience. Please let us know if there are any adjustments we can make to assist you during the hiring and interview process. asked on 18 of 18 forms
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• VeteranStatus asked on 17 of 18 forms
• What's the name you’d prefer us to use throughout the interview process? asked on 13 of 18 forms
• Contact details: 18 of 18 forms
• Resume or CV: 18 of 18 forms
• Cover letter: 17 of 18 forms
• Visa sponsorship: 18 of 18 forms
• Voluntary self-identification (EEO): 17 of 18 forms

Application facts

Application form From 18 forms we checked, 17 ask for a cover letter; about 6 questions only GitLab asks per form. What it asks

Pay benchmark Product Manager postings that list pay show a $177K median (9,164 postings)

Pay benchmark GitLab postings that list pay show a $187K median (145 postings)

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