Staff Product Manager – New Customer Experience Venture

Collectors Universe, Inc.; San Francisco, Oakland, Berkeley (CA, CA, CA); Hybrid; USD 166,000 - 269,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Nine holidays

Job summary

Collectors is seeking a Staff Product Manager, New Business Venture for Customer Experience to own the vision and roadmap end to end, shaping a seamless journey across all touchpoints. You will partner with design, engineering, and business teams to rapidly build, test, and scale new experiences.

This role emphasizes onsite collaboration; candidates within a 1‑hour commuting distance may be expected to work onsite most of the time.

Qualifications

• 7+ years in product management (preferably consumer‑facing), with end‑to‑end ownership of products or major platforms.
• Strategic leader—shaping vision, roadmap, and business impact at scale.
• Comfortable bridging legacy businesses with modern market trends.
• Expert stakeholder manager—simplifies complex issues and builds alignment with both executive and emerging/technical teams.
• Strong technical and business intuition; ready to make bold, data‑informed decisions.
• Fast‑moving, adaptable, and resilient—solving ambiguous problems with humility, hunger, and resolve.
• Outstanding communicator—clear, persuasive, and context‑driven across audiences.
• Drives team culture and mentors others to level‑up the entire product craft.

Responsibilities

• Own the End‑to‑End Vision: Define, communicate, and drive a bold, unified vision for the customer experience—balancing strategic innovation with operational excellence.
• Strategize & Execute: Develop a forward‑looking roadmap aligned with business goals; drive product delivery from discovery to launch with speed, quality, and measurable impact.
• Stakeholder Leadership: Partner closely with executive, business, and engineers to align priorities, build trust, and drive cross‑functional momentum.
• Modernize & Transform: Champion the evolution from legacy processes to digital, customer‑centric paradigms. Translate market trends, technology shifts, and user feedback into actionable plans and products.
• Set & Drive KPIs: Establish clear, ambitious metrics for user experience, satisfaction, retention, and platform growth. Drive teams to deliver measurable results and iterate based on data.
• Mentor & Multiply Talent: Coach and elevate fellow PMs and cross‑disciplinary teams; advance the product craft and foster a culture of continuous learning, humility, and high performance.
• AI‑adoption, builder first: find ways to leverage the latest technology tools to collaborate with partners and ultimately product better outcomes
• Communicate with Clarity: Deliver crisp, context‑aware communication—from executive presentations to engineering standups. Make the complex simple and actionable across audiences.
• Inspire & Educate Collectors: Become a subject matter expert—not just in product management, but in what makes the coin hobby thrive digitally and in real life. Evangelize new possibilities for users and internal partners alike.

Job description

Collectors is seeking a Staff Product Manager, New Business Venture for Customer Experience to own the vision and roadmap end to end, shaping a seamless journey across all touchpoints. You will partner with design, engineering, and business teams to rapidly build, test, and scale new experiences.

This role emphasizes onsite collaboration; candidates within a 1‑hour commuting distance may be expected to work onsite most of the time.