Staff Product Manager- Conversational Messaging

Invoca; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

An innovative firm is seeking a Staff Product Manager to shape the future of conversational messaging. This role involves leading product strategy across SMS and webchat channels, ensuring alignment with business objectives while enhancing customer experiences. You will work closely with engineering, data science, and marketing teams to develop AI-driven solutions that maximize lead conversion. If you're passionate about leveraging technology to drive customer success and thrive in a dynamic environment, this opportunity is perfect for you. Join a team dedicated to fostering innovation and collaboration in a remote work setting.

Benefits

Flexible Time Off

Paid Holidays

Health Benefits

Retirement Plan

Stock Options

Mental Health Program

Paid Family Leave

Paid Medical Leave

Wellness Subsidy

InVacation Bonus

Qualifications

• 7+ years in product management with B2B SaaS experience.
• Proven ability to lead cross-functional teams effectively.

Responsibilities

• Define and implement the conversational messaging strategy.
• Collaborate with teams to ensure product alignment with business goals.

Skills

Product Management

B2B SaaS

Conversational AI

Agile Methodologies

Analytical Skills

Cross-functional Team Leadership

Stakeholder Management

Communication Skills

Job description

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

This brand-new team has plenty of opportunities to think outside the box. The engineering team is composed of new Invocans and Invocans from other teams. This team will focus on conversational messaging.

About the Role:

As the Staff Product Manager for the Conversational Messaging engineering team at Invoca, you will be at the forefront of shaping and executing our product vision for revenue execution use cases across SMS & webchat communication channels. You will work closely with cross-functional teams to leverage digital and conversational data to provide consumers with a next generation conversational AI experience, optimizing for lead conversion and customer experience. Your professional background will be pivotal in ensuring that our multi-channel (Phone, SMS, Webchat) AI product strategy aligns with our business objectives and ever-changing customer needs. You will report to the SVP of Product Management as an individual contributor and play a key role on the product development team leading a new product area and fostering a culture of innovation and collaboration.

In This Role:

You will partner with a newly forming team of engineers focusing on asynchronous - SMS, Webchat - communication channel use cases within Invoca’s revenue execution product strategy. You will ensure that our product priorities and investments deliver maximum impact for our customers and internal stakeholders to expand our industry leadership and platform capabilities.

As a Staff Product Manager, you'll engage in full-lifecycle product management, crafting and executing Invoca’s strategy for addressing customer acquisition use cases across a variety of communication channels. You'll be working closely on, and with, small scrum teams in an agile environment to break-down requirements, create and prioritize stories and features executing this conversational messaging strategy. You will help define a product vision and blueprint by informing the roadmap with new ideas to improve existing functionality, introduce new features and open up new market and revenue opportunities.

Integrating a mindset that balances long-term thinking with short-term execution, you will collaborate with our product development and go-to-market teams to:

• Define and implement the company’s conversational messaging strategy, focusing on initial use cases that can be brought to market quickly and in alignment with Invoca’s long-term goals
• Collaborate with the Data Science team to further our use of AI in offering customer-centric solutions
• Ensure that conversational messaging solutions comply with relevant regulations and standards (e.g., GDPR, CCPA); including SMS & Webchat-specific compliance requirements
• Develop and execute a roadmap that leverages SMS & Webchat best practices and innovative AI capabilities across communication channels
• Facilitate cross-team alignment on value-based use case expectations and act as the tie-breaker for the product with a collaborative agile scrum team, managing the product throughout Invoca’s software development lifecycle.
• Work closely with engineering, product operations, marketing, sales, and customer success teams to gather requirements and plan releases that address business needs
• Work closely with our UX Designers, Marketing, and Customer Success teams to integrate usability studies, market analysis, and customer research into product requirements to ensure products meet customer needs and exceed customer expectations
• Track and analyze the performance of conversational messaging releases using metrics and customer feedback to drive continuous improvement
• Stay up-to-date with industry trends, competitors, emerging technologies, and best practices related to conversational messaging & conversational AI
• Evaluate new tools and technologies to enhance our conversational messaging product offerings

You will do all this by striking the right balance between an agile, start-up environment (speed and flexibility) and the processes necessary as companies grow and scale (process and rigor).

You Have:

• 7+ years of experience in product management, including experience with B2B SaaS and enterprise customer focus
• At least 2 years of experience leading a product for conversational messaging - SMS and Webchat - including creating strategy, pricing & packaging, large marketing initiatives, shipping products, measuring outcomes, and reporting on performance
• Deep understanding of SMS & Webchat best practices, including the latest innovations in conversational AI / AI agent capabilities
• Experience crafting, owning, and driving a roadmap that spans multiple product development scrum teams
• Experience with vendor/partner strategy & management
• Experience working with go-to-market teams as a product owner for large company releases - crafting & delivering enablement materials, coordinating pricing & packaging, speaking at live events
• Excellent analytical, problem-solving, and decision-making skills
• Strong ability to translate complex concepts into actionable strategies and solutions
• Proven experience leading cross-functional teams and managing stakeholder relationships effectively - ideally at multi-product companies
• Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively
• Well-versed in agile methodologies and tools and experience working in an agile/scrum environment
• Demonstrated skills in gathering detailed requirements, identifying elegant solutions to complex problems, organizing resources, and scheduling risk management
• Ability to thrive in a fast-paced environment where continuous improvement and innovation is key

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $140,000-$200,000 / plus bonus potential

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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