Staff Product Experience Designer - Customer Interfaces

United States Digital Space LLC; San Francisco (CA); On-site; USD 259,000 - 376,000; Full time

Job description

This is the company

the company provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At the company, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About PX at the company

the company PX (Product Experience) organization consists of a group of full stack builders who own the end-to-end product discovery and execution from Research, Design, to Content perspective. We are at the forefront of building the future of payments, a rapidly changing industry. We approach projects as an opportunity to exceed our customers' expectations - designing the right experiences, at the right time, the right way. We ensure that the company stays a leader and disruptor in the global payments industry by bringing the customers (whether shopper or business) into the center of our product and business decision making.

What you'll do

• Drive Systemic Logic & Strategy: Take accountability for the core experience logic that connects different product suites. You work across solution areas to resolve highly ambiguous experience gaps, influencing the company’s strategic direction and ensuring global scalability is built into the foundation of our processes.
• Architectural Triad Partnership: Partner deeply with Product and Technical Leads (GPMs/VP/Solution Lead) at the earliest stages of the lifecycle. You jointly articulate a compelling long-term strategic vision, ensuring that high-level solution architecture is balanced across user needs, technical feasibility, and business viability.
• Eliminate Systemic Experience Debt: Proactively identify and resolve deep-seeded gaps across the organization. You co-define and maintain the global PX Quality Bar, building the reusable infrastructure and foundational patterns (e.g., adaptive interfaces) that prevent fragmentation and accelerate delivery across the entire company.
• Strategic Mentorship & Craft Leadership: Act as a visionary multiplier by upleveling the craft and decision-making of Senior PXers. You set the standard for professional discourse, involving peers early in strategic architecture to foster the next generation of talent without the need for traditional management overhead.
• Design Knowledge-Sharing Ecosystems: Architect the forums and systems that allow the PX org to scale independently. You ensure critical context is documented and shared strategically, preventing organizational bottlenecks and ensuring clarity for geographically dispersed teams.
• Champion Alignment & Complexity Reduction: Act as the connective tissue across solutions, advocating for high-quality standards and embodying PX principles to reduce complexity and dependencies across disparate teams.
• Industry Innovation: Lead industry scanning to bring new PX methods, tools, and emergent technologies (specifically AI and LLMs) into the company, advancing our design framework and operational efficiency.

This is you

• Advanced Experience: 8+ years of experience designing complex, large-scale systems or frameworks, with a proven track record of driving impact across multiple product streams or solution areas.
• Strategic Partner: You are comfortable sitting at the table with senior business and technical stakeholders, translating complex user ecosystems and technical trade-offs into compelling, actionable narratives.
• Systems Thinker at Scale: You don't just design journeys; you design the systems that govern those journeys. You excel at identifying how a change in one part of the financial suite impacts the global merchant experience.
• Mentor by Influence: You have a passion for coaching senior level peers in strategic thinking and craft excellence. You lead through inspiration and architectural standards rather than hierarchy.
• Thriving in Ambiguity: You are at your best when the problem is undefined. You take organizational challenges and turn them into clear, scalable frameworks that teams can execute against.
• Mission-Driven Architect: You take personal responsibility for the success of the company’s company-wide initiatives, setting a high bar for quality and fostering a culture of proactive knowledge-stewardship.

Location & Work Expectations

• This role is based in San Francisco.
• the company values in-person collaboration, and we are an office-first company.
• Some international travel will be required.

Compensation

• The base salary for this role in San Francisco ranges from $258,500 to $375,600, plus RSUs.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at the company.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, the company encourages you to reconsider and apply. We look forward to your application!

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.