Staff Product Designer, Growth Pricing & Revenue Systems

The Wrap; Denver (CO); Hybrid; USD 147,000 - 222,000; Full time

Benefits offered by this job

Hybrid work model

Equity (RSUs)

Job summary

Gusto is seeking a Staff Product Designer to own the design system for promotions, tiers, and SKUs across the funnel, including a unified checkout experience. You’ll ensure consistent presentation and pricing across acquisition, activation, and billing, shaping a scalable, customer-centric surface.

You’ll partner with Revenue Systems to design multi-channel messaging orchestration, define where AI-driven communications belong, and contribute to Gusto’s design system while also enabling invoicing

Qualifications

• 8+ years of product design experience with a strong portfolio of systems-level design, internal tooling, and customer-facing product surfaces.
• Experience working on complex, data-rich products—particularly in B2B SaaS environments with interconnected product offerings.
• Demonstrated success in designing for both internal users and external customers, and the ability to balance their competing needs.
• Fluency in UX best practices, UI design, interaction design, and accessibility standards.
• Strong service design capabilities and a proven ability to map and simplify complex systems across touchpoints and orgs.
• Experience designing for multi-channel systems cohesion—unifying messaging, sequencing, and experience across email, sales, and in-product/AI surfaces—and a point of view on standardizing AI-driven messaging at scale.
• Excellent collaboration and communication skills, with the ability to lead through influence and align cross-functional teams.
• Comfort leading ambiguous, 0-to-1 work, and building long-term vision while executing toward near-term milestones.
• Experience using tools like Figma, Amplitude, and FullStory—and in leveraging mixed-methods research to inform design.
• Passion for empowering internal teams and improving the quality of internal systems through intuitive, scalable design.

Responsibilities

• Design dynamic pricing and packaging displays that span the funnel—from acquisition through activation and billing to ensure that buyers will quickly and confidently purchase Gusto products.
• Design across Gusto's invoicing and billing surfaces, building on the recently rebuilt IBEX platform
• Build and improve internal tools such as the Promo Engine and Product Catalog, and improve existing workflows in Gusto's internal platforms, to enable self-service and better outcomes for internal teams across Growth, Marketing, Accounting, Sales, and Expansion Sales.
• Partner with Revenue Systems to define the target-state UX vision for multi-channel messaging orchestration—establishing systems cohesion across email, sales, and in-product/AI surfaces, and standardizing how AI-driven messaging is structured, sequenced, and represented to customers.
• Draw the line between what belongs at the platform level versus the channel level (e.g., AI Email, Rec Center, Gus) so each surface stops solving the same problems separately.
• Drive holistic service design, connecting the dots between how internal teams support customer decisions and how customers experience pricing, billing, and messaging throughout their journey.
• Collaborate deeply with cross-functional partners to align on strategy, lead workshops, and co-create end-to-end solutions across multiple surfaces.
• Create scalable, consistent patterns by working with and contributing to Gusto's design system to ensure alignment across internal and external experiences.
• Use a mix of data and qualitative insights to validate decisions, inform tradeoffs, and refine designs over time through iteration.

Skills

8+ years design

B2B SaaS

Internal/External design

UX/UI accessibility

Cross-functional collaboration

Tools

Figma

Amplitude

FullStory

Job description

Gusto is seeking a Staff Product Designer to own the design system for promotions, tiers, and SKUs across the funnel, including a unified checkout experience. You’ll ensure consistent presentation and pricing across acquisition, activation, and billing, shaping a scalable, customer-centric surface.

You’ll partner with Revenue Systems to design multi-channel messaging orchestration, define where AI-driven communications belong, and contribute to Gusto’s design system while also enabling invoicing