Staff Platform Engineer

PatientPoint; United States; Remote; USD 137,000 - 211,000; Full time

Benefits offered by this job

Hybrid work options

401K plan

Wellness resources

Job summary

PatientPoint's Platform team builds and runs the cloud platform our engineers use to ship patient- and provider-facing products safely and quickly. As a Staff Platform Engineer, you’ll own technical problems that cross systems and teams, turning ambiguous goals into multi-quarter plans and leading them to done.

You’ll stay hands‑on, writing the hardest changes and the key design documents, and make the engine ers around you better.

Qualifications

• 5+ years of professional experience in software/cloud/platform engineering.
• Deep hands-on experience designing and operating production cloud infrastructure, containers and CI/CD (AWS, Kubernetes or similar), with infrastructure as code.
• Experience leading a technical initiative spanning multiple systems or teams.
• Experience designing for reliability and security, such as access models, deployment safety, observability and incident response.

Responsibilities

• Lead multi-quarter programs spanning several systems, such as how cloud accounts, CI/CD, identity and artifact management fit together and trust each other.
• Set technical direction for a large part of the platform through design documents and decision records, and build agreement across Engineering and Security.
• Define reliability for the services the platform supports: service levels, alerting, and on-call design that routes problems to people who can fix them.
• Sequence risky changes across interconnected systems so that fixing one doesn’t break another, including how reliability fixes from our SRE team reach production safely.
• Identify what the team should work on next, and make the case with cost and risk.
• Grow Senior engineers through design review and mentorship, and stay hands-on on the most critical changes.

Skills

Cloud infrastructure

Kubernetes

CI/CD

Security design

Technical leadership

Documentation writing

Education

Bachelor's in CS or related

Tools

New Relic

PagerDuty

Azure

Job description

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Location: Remote within the United States

Travel Required: 2-4 Times a Year

Job Summary

PatientPoint's Platform team builds and runs the cloud platform our engineers use to ship patient- and provider-facing products safely and quickly. As a Staff Platform Engineer, you’ll own technical problems that cross systems and teams, turning ambiguous goals like safer deployments or fewer pages into multi-quarter plans and leading them to done. You’ll stay hands‑on, writing the hardest changes and the key design documents, and make the engine ers around you better.

What You’ll Do

• Lead multi-quarter programs that span several systems, such as how cloud accounts, CI/CD, identity and artifact management fit together and trust each other.
• Set technical direction for a large part of the platform through design documents and decision records, and build agreement across Engineering and Security.
• Define reliability for the services the platform supports: service levels, alerting, and on‑call design that routes problems to people who can fix them.
• Sequence risky changes across interconnected systems so that fixing one doesn’t break another, including how reliability fixes from our SRE team reach production safely.
• Identify what the team should work on next, and make the case with cost and risk.
• Grow Senior engineers through design review and mentorship, and stay hands‑on on the most critical changes.

What We Need

• 5+ years of professional experience in any of: software engineering, cloud or infrastructure engineering, systems or network administration, site reliability, DevOps, or platform engineering.
• Deep, hands‑on experience designing and operating production cloud infrastructure, containers and CI/CD (AWS, Kubernetes or similar), with infrastructure as code.
• Experience leading a technical initiative that spanned multiple systems or teams, from proposal to completion.
• Experience designing for reliability and security, such as access models, deployment safety, observability and incident response.

Desired Qualifications

• Experience designing Kubernetes platforms (EKS, GitOps ) and multi‑account AWS organizations, IAM and cross‑account networking; Azure is a plus.
• Experience securing CI/CD: federated identity, short‑lived credentials, secrets management and software supply‑chain controls.
• Experience setting service level objectives and alerting strategy with New Relic, PagerDuty or similar tools.
• Experience with build‑versus‑buy and vendor evaluations, including AI‑assisted tooling for operational work, in a regulated environment such as healthcare (HIPAA, SOC 2).
• Bachelor’s degree in computer science or a related field, or equivalent practical experience.

What You’ll Need to Succeed

• Influence across teams and with leadership, without formal authority.
• Comfort with ambiguity: you turn it into a plan with milestones, and put numbers on the tradeoffs.
• Clear technical writing: design documents and proposals that technical and non‑technical readers can act on

Base Salary Band: $136,880 - $210,891

Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.

About PatientPoint:
PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery ofbehavior‑changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and healthbrands with relevant information that is proven to drivehealthier decisions and better outcomes. Learn more at patientpoint.com .

Latest News & Innovations:

• Why is PatientPoint a Best Place to Work!
• Teammate Honored as "Top Woman in Tech".
• Recognized on Vault’s Top Internship List.

What We Offer:
We know you bring your whole self to work every day, and we are committed to supporting our full‑time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full‑time team members, we strive to create a positive and supportive environment for all teammates.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy , we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in PatientPoint’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.