Staff Performance Manager

Davita Inc.; City of Syracuse (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading staffing company is looking for an Onsite Staffing Manager in Liverpool, NY. This role entails overseeing staff performance, ensuring quality service delivery, and maintaining strong client relationships. The ideal candidate should have customer service experience, team management skills, and be proficient in operational software.

Benefits

Medical/Dental/Vision benefits

401(k)

Paid time off

Career growth opportunities

Qualifications

• Experience in customer service and managing teams.
• Practical knowledge of operational software and data management.
• Strong communication skills and problem-solving abilities.

Responsibilities

• Supervise daily personnel for quality service delivery.
• Coordinate recruitment and maintain payroll accuracy.
• Manage employee relations and facilitate training.

Skills

Customer service

Team management

Critical thinking

Problem-solving

Communication

Tools

Microsoft Office

Operational software

Job description

EmployBridge is a place where your career and passion come together!

Onsite Staffing Manager - Liverpool, NY

If you are a dynamic individual who loves working in a fast-paced environment and helping to change people's lives, then we are the company you have been searching for!

We are seeking a motivation-driven On-Site Manager to join our Remedy team for an immediate opening! Remedy is an EmployBridge company. APPLY WITH US TODAY!

Role Summary of an Onsite Staffing Manager (Staff Performance Manager):

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and services. This role manages employee relations at the client site—including coaching, performance reviews, removal from assignments, and exit interviews. It ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. The role also anticipates staffing requirements and expectations, developing value-added services to support changing client needs.

Your Opportunity as an Onsite Staffing Manager (Staff Performance Manager):

• Anticipate staffing requirements and develop value-added services to support changing client needs.
• Coordinate recruitment, screening, interviewing, and hiring of individuals for assignments.
• Maintain timekeeping systems and ensure payroll/invoicing accuracy.
• Provide productivity, headcount, attendance, and other reports at the client's request.
• Manage employee relations at the site, including coaching, counseling, performance reviews, removal from assignments, and exit interviews.
• Conduct onsite orientation and safety training.
• Facilitate the initial treatment and reporting of workers' compensation incidents.
• Participate in scheduled service reviews at the client site.
• Act as the liaison between the branch office and the client.
• Deliver superior customer service and develop relationships with supervisors and associates.
• Other duties as assigned.

Your Attributes

• Experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a process-oriented environment.
• Ability to lead, organize, and build effective and diverse teams.
• Strong critical thinking and problem-solving skills.
• Practical experience with operational software, Microsoft Office, and basic data management tools.
• Effective professional communication skills across platforms.
• Ability to listen and respond effectively, influencing decision-makers.

Benefits

Employbridge offers a competitive salary plus monthly bonus potential! Our full-time colleagues enjoy benefits including:

• Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off, holidays, wellness programs, and incentives.
• Opportunities for career growth and internal promotion.

The Employbridge Story

Employbridge is the largest light industrial staffing provider in the U.S., operating over 400 branches with a family of specialty staffing companies including ResourceMFG, Select Staffing, ProLogistix, Hire Dynamics, ProDrivers, RemX, Westaff, and Remedy. Learn more at www.employbridge.com.

We are an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other protected characteristic.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.