Staff Payroll Tax Processor, Payroll Tax Operations

Intuit; United States; Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Bonus

Equity rewards

Benefits

Job summary

Intuit is seeking a Senior Payroll Tax Expert (TP3) to lead complex state and federal payroll tax notices, prepare amended returns, and drive end-to-end remediation across multiple states. This role emphasizes technical tax problem solving, mentoring junior staff, and building team capability within a fast-paced environment.

You will own the most complex cases, provide guidance to TP1/TP2, and contribute to SOPs and knowledge-base improvements while delivering accurate, timely resolutions.

Qualifications

• 4+ years in payroll tax with focus on tax defect resolution across notices and amendments
• Expert knowledge of state and federal payroll tax notice types and drafting penalty abatement requests
• Experience preparing amended Federal and State payroll tax returns (Form 941-X, W-2c) across multiple states
• Deep knowledge of federal payroll tax law (FICA, FUTA, FITW) and tax deposit schedules
• Multi-state payroll tax expertise including reciprocal agreements and local tax compliance

Responsibilities

• Resolve the most complex state and federal payroll tax notices across multiple states.
• Prepare and file amended Federal and State payroll tax returns (Form 941-X, W-2c) across 10+ states.
• Diagnose and resolve payroll tax errors across multiple pay periods and jurisdictions.
• Maintain high productivity in resolving corrections, amendments, and notices.
• Coach and support TP1/TP2 staff; lead knowledge transfer and coaching sessions.
• Develop SOPs and KB articles; identify recurring error patterns for remediation.

Skills

Payroll tax expertise

Lead / SME experience

Coaching junior staff

Written communication

SOPs and KB authoring

Education

Associate's or Bachelor's degree in Accounting, Finance, or Business

CPP certification preferred

Enrolled Agent (EA) differentiator

Tools

Excel

Job description

Company Overview: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With tens of millions of customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview|Job Description

Payroll Tax Operations (PTO) as a senior payroll tax expert and Subject Matter Expert (SME) on a team responsible for the end-to-end resolution of payroll tax issues across Notices, Corrections, Amendments, and Pay & File. The TP3 is a technical lead and catalyst for the team spending significant time as a resource for less experienced staff while independently owning the most complex cases in the queue. We are looking for a driven, expert-level payroll tax professional with a passion for solving hard problems, building team capability, and continuously improving the processes that deliver for our customers. This role is primarily about fixing payroll tax problems, not running payroll. The TP3 resolves complex State and Federal tax notices, prepares and files amended returns across multiple states, corrects multi-period payroll tax errors, and ensures that the knowledge to resolve those issues gets transferred to the team. Candidates whose experience is concentrated in payroll processing rather than tax defect resolution will not be the right fit.

Responsibilities

• Resolve the most complex State and Federal payroll tax notices in the team's queue including multi-quarter, multi-state, and penalty assessment scenarios owning the full case lifecycle from intake and root-cause analysis through agency response, submission, and confirmed closure.
• Prepare and file amended Federal and State payroll tax returns (Form 941-X and state equivalents) across 10+ states end-to-end, including reconciliation to the original return, recomputed liability schedules, W-2c preparation, and SSA reconciliation.
• Diagnose and resolve payroll tax errors spanning multiple pay periods or jurisdictions trace discrepancies to the originating payroll run, determine tax impact across all affected quarters, and drive the complete correction workflow to confirmed resolution.
• Maintain high productivity case resolution resolving customer Correction, Amendment, and Notice resolution requests with high accuracy.
• Monitor team WIP daily; identify aging cases, stuck holds, and Known Issues (KIs); resolve barriers proactively and bring systemic blockers to M1 with root‑cause analysis and a recommended resolution path.
• Serve as the primary real-time resource for TP1 and TP2 staff answering questions via Slack, Zoom, and side-by-side sessions while teaching the resolution process so the team builds capability, not dependency.
• Conduct structured coaching sessions at least once per quarter with each assigned team member using the SBIC feedback model; increase frequency for agents who are underperforming or working through a learning gap.
• Lead or contribute to team huddles, group QA sessions, and process meetings; serve as backup facilitator for Daily Stand-Ups when M1 is unavailable.
• Author, review, and approve SOPs and Knowledge Base (KB) articles for core processes; identify recurring error patterns in QA data and bring corrective action recommendations to M1.
• Identify trends and emerging compliance issues; communicate findings to M1 and relevant stakeholders with a recommended response; drive implementation of resolutions.
• Support cross-functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams to resolve interconnected customer issues end-to-end.

Qualifications

• 4+ years of payroll tax experience with a demonstrated focus on tax defect resolution for notice response, amended return preparation, and payroll error correction across multiple states.
• Expert knowledge of State and Federal payroll tax notice types; proven ability to independently draft penalty abatement request and formal agency response letters with complete supporting documentation.
• Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA, OH, and more.
• Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
• Multi-state payroll tax expertise: reciprocal agreements, resident and non-resident taxation, SUI account management, and local tax compliance across multiple jurisdictions.
• Prior experience functioning as a lead, senior specialist, or SME; able to provide specific examples of coaching or training junior staff through complex resolution scenarios.
• Deep knowledge of federal and state tax payment and filing regulations across all US jurisdictions; advanced Excel skills for reconciliation and audit trail work.
• Strong written communication skills; SOPs and KB articles must be accurate, actionable, and written for a Tax processor audience without requiring revision.
• Associate's or Bachelor's degree in Accounting, Finance, or Business preferred; equivalent experience accepted.
• Certified Payroll Professional (CPP) preferred; expected within 18 months of TP3 placement. FPC accepted for candidates with 5+ years of demonstrated tax defect resolution experience. Enrolled Agent (EA) is a strong differentiator.
• Experience at a payroll service bureau, PEO, or multi-client payroll tax operations environment strongly preferred.

Compensation & Benefits

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.