Staff Partner Engineer

P2P; United States; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Mobile phone stipend

Generous vacation policy

Catered lunches

Wellness reimbursement

Job summary

Ripple is searching for an experienced IT professional to lead customer integrations and support software solutions. This role requires over 8 years in IT/software, excellent team-working skills, and experience in integrating software solutions across various sectors.

The successful candidate will work closely with product teams and must be proactive, capable of resolving technical issues, and ready to travel to customer locations.

Competitive salary and benefits including wellness programs and generous vacation policy are offered for full-time employees.

Qualifications

• 8+ years of IT/software proven experience.
• Experience with major global organizations.
• Strong understanding of network principles and design.
• Proficient in driving software integration engagements.

Responsibilities

• Onboard customers and partners for Ripple's solutions.
• Collaborate with Product and Engineering teams.
• Guide customers for maximum benefits from implementations.
• Responsible for the entire delivery life cycle.

Skills

IT/software experience

Customer integration engagement

Networking principles

Problem-solving skills

Team-working

Technical issue resolution

Software development

Job description

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

What you’ll do

• Work directly with customers and partners to successfully onboard, partner, and implement Ripple's solutions.
• Partner closely with Ripple's Product and Engineering teams to bring new products and features to market and collect, refine, and prioritize customer requirements.
• Serve as the functional and technical specialist to achieve the business objectives of both customers and partners and Ripple.
• Drive the design, deployment, and successful usage of new solutions.
• Break down project objectives into appropriate and manageable tasks and achievements, assemble and guide both internal and external resources on their execution and progress of the work.
• Responsible for the entire delivery life cycle, starting from training, conducting meetings, testing configurations, and launch support.
• Guide customers/partners to achieve maximum benefits from their implementation.
• Travel to customer and partner locations when work related travel resumes (20-30%).

What you’ll bring

• 8+ years of IT/software proven experience.
• Working in software solutions and delivery with major global organizations and industry groups.
• Ability to enable real-world, global use cases with new technologies and innovative thinking.
• A strong understanding of network principles and design, and an appreciation of financial services networks.
• Has a full understanding of the wider market dynamics, challenges, and technological advancements surrounding Ripple and its customers/partners to enable insightful problem solving.
• Excellent team‑working and interpersonal skills, able to build trust and confidence among customers, suppliers, partners, and colleagues.
• Driving customer/partner software integration engagements as the “go‑to” person/face of the organization.
• Proactive, able to enthuse and lead others and generate energy and momentum.
• Ability to analyze and resolve technical issues at a network, database, and/or application.
• Prior experience with institutional crypto custody solutions would be a significant advantage.
• Hands‑on experience with software development (ideally writing production grade code).

Benefits

Competitive salary, bonuses, and equity. Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support. Employee giving match. Mobile phone stipend.

Take Care of Yourself

• R&R days so you can rest and recharge.
• Generous wellness reimbursement and weekly onsite & virtual programming.
• Generous vacation policy - work with your manager to take time off when you need it.
• Industry‑leading parental leave policies. Family planning benefits.
• Catered lunches, fully‑stocked kitchens with premium snacks/beverages, and plenty of fun events.

Benefits listed above are for full‑time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.