Staff Officer (TS/SCI Required)

Kentro; Arnold (MO); In loco; USD 115.000 - 125.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare benefits

401k with employer match

Education reimbursement

Descrizione del lavoro

Kentro in Arnold, MO is hiring a Staff Officer to support a Government client. The role emphasizes governance coordination, customer feedback analysis, and training content development for the Globe program.

Candidates should have 8+ years of relevant experience, a US citizen with TS/SCI clearance, and strong skills in MS Office, SharePoint, JIRA, and Redmine. Onsite work with competitive compensation is offered.

Competenze

• Bachelor's degree preferred but not required.
• 8+ years of relevant experience in support/office roles.
• Experience coordinating with senior-level directors and leads.
• Experience with tracking feedback and user training.

Mansioni

• Coordinate tasking responses with governance bodies
• Track daily feedback from The Globe audience to measure customer experience
• Provide customer service via email and disposition feedback
• Resolve product and service discrepancies for online feedback
• Develop user stories/features from Globe feedback using JIRA and Redmine
• Create and maintain metrics on feedback status
• Support training content development, delivery, and tracking
• Manage assigned tickets with daily updates and follow-up
• Analyze customer feedback to identify improvement areas for training

Conoscenze

Help Desk/Technical Support

Training delivery

Project management

Stakeholder interaction

Microsoft Office

Strategic decision making

Formazione

Bachelor's degree preferred or equivalent

Strumenti

SharePoint

Redmine

JIRA

Microsoft Office

Descrizione del lavoro

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a Staff Officer to support a Government client.

Location

Onsite, NGA Anrold, MO

Compensation Range

The anticipated base salary range for this position is $115,000 - $125,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Responsibilities

• Coordinate tasking responses associated with The Globe to ensure governance policies, opinions and perspectives of The Globe are fully coordinated and accurately reflected.
• Participate in tracking feedback daily from The Globe audience to gauge customer experience.
• Perform customer service duties to include email response and disposition of The Globe feedback as appropriate.
• Resolve product and service discrepancies for online feedback for The Globe.
• Develop user stories/features based on The Globe feedback inputs from JIRA and maintain this information in Redmine.
• Create and maintain metrics on feedback status.
• Support training content development, training delivery, and tracking across the program.
• Actively manage assigned tickets to ensure daily updates and proactive internal follow-up is performed.
• Experience with analysis of customer feedback to determine areas of improvement and focus for user training.

Qualifications

• Education: Bachelor's degree preferred but not required
• Experience: 8+ years of relevant experience.

Required Skills

• Demonstrated experience in a Help Desk/Technical Support team/environment.
• Demonstrated experience in providing product and service user-based training.
• Demonstrated experience in managing a project.
• Demonstrated experience routinely interacting with senior-level directors and/or component leads.
• Demonstrated experience utilizing Microsoft Office Suite such as building spreadsheets, consolidating input across various offices, and editing/updating as needed.
• Demonstrated experience providing strategic level decisions in a team environment.

Clearance Requirement

• TS/SCI with polygraph
• US Citizen

Preferred Skills

• Demonstrated experience working with Microsoft SharePoint.
• Demonstrated experience working with Redmine and JIRA applications

The Company

We believe in generating success collaboratively, enabling long‑term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in‑person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self‑identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [e-mail].