Staff ML Engineer — Conversational AI Leader

Block, Inc.; Seattle (WA); On-site; USD 276,800 - 415,200; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning options

Job summary

Block, Inc. is seeking a leader for its Support ML Modeling team in Seattle, WA. This role will be pivotal in advancing customer support through innovative machine learning solutions. The ideal candidate will have over 10 years of experience in machine learning and applied AI, with a strong focus on developing conversational agents and intelligent systems.

You will drive the creation of ML-powered tools and chatbots, partner with cross-functional teams, and guide the strategic direction of ML initiatives. This position offers a dynamic work environment and the opportunity to influence Block's advancements in technology.

Qualifications

• 10+ years of experience in machine learning, applied AI, or product ML roles.
• Proven ability to ship end to end ML features from problem framing through deployment.
• Demonstrated experience with language models, dialog systems, or generative AI.

Responsibilities

• Lead the end-to-end delivery of multiple ML initiatives.
• Develop ML-powered tools and real-time recommendation systems.
• Drive R&D exploring next-generation chatbot architectures.

Skills

Machine Learning

AI Systems

NLP

Deep Learning

Generative AI

Communication

Education

10+ years of experience in machine learning or applied AI

Tools

Python

PyTorch

TensorFlow

Job description

Block, Inc. is seeking a leader for its Support ML Modeling team in Seattle, WA. This role will be pivotal in advancing customer support through innovative machine learning solutions. The ideal candidate will have over 10 years of experience in machine learning and applied AI, with a strong focus on developing conversational agents and intelligent systems.

You will drive the creation of ML-powered tools and chatbots, partner with cross-functional teams, and guide the strategic direction of ML initiatives. This position offers a dynamic work environment and the opportunity to influence Block's advancements in technology.